Mirador Maspalomas by Dunas

The hotel offers a vibrant and engaging atmosphere, with its exceptional entertainment team being a signature feature that consistently delights guests of all ages. This, combined with varied and high-quality food and friendly and helpful staff, creates a memorable holiday experience. The hotel is particularly well-suited for families with children and teenagers, who benefit from the extensive activity program, as well as couples and friends seeking an active and lively getaway. To enhance your stay, be aware of the morning sunbed rush and consider the air conditioning setup in the rooms, as it may differ from built-in systems.

Facilities & Amenities
The hotel boasts several well-maintained pools, including a main pool, a dedicated kids' pool with a slide, and a jacuzzi, providing ample space for relaxation and fun. While the main pool is not heated and can be quite cool, guests appreciate the overall cleanliness of the pool areas. A basic but functional gym is available for those wishing to stay active, equipped with cardio machines and some weights. Wi-Fi is provided, though some guests noted occasional inconsistencies. For convenience, the hotel also offers ice machines, vending machines, a small mini-market, a dedicated kids club, and an arcade area, ensuring various needs and entertainment options are met throughout the stay.

Cleanliness & Room Comfort
Guests consistently praise the hotel's high standards of cleanliness, noting that both the rooms and common areas are spotless and well-maintained with daily housekeeping. The room size is generally considered spacious or adequate, providing comfortable accommodation for guests. Most find the beds comfortable, contributing to a good night's sleep, although some sofa beds are reported to be less comfortable for extended use. Bathrooms are typically spacious with good showers, though a few guests mentioned them being outdated or having minor issues like water leakage. A recurring point of feedback is the lack of built-in air conditioning; portable units are provided, but they require the balcony door to remain open, which can lead to noise levels from the highway, hallways, and evening entertainment impacting room tranquility.

Dining & Food Quality
The hotel's dining experience is a major highlight, with guests consistently commending the excellent food variety available at every meal. Hundreds of individual choices are offered daily, ensuring there is something to suit every palate, including diverse vegetarian options. The food quality is generally described as good, tasty, and fresh, with show cooking adding an interactive element to the experience. The breakfast, lunch, and dinner buffets receive high praise. The snack bar by the pool is also very popular, offering a continuous supply of pizza, salad, soups, pasta, and other snacks, along with ice cream, soft drinks, beer, and prosecco. While the all-inclusive drinks are plentiful, some guests find the cocktails overly sweet.

Location & Accessibility
The hotel is situated a considerable distance from the beach, typically requiring a 40 to 50-minute walk. To address this, the hotel provides a highly appreciated free shuttle bus service to and from Maspalomas beach multiple times a day, though guests advise being mindful of its schedule and potential for it to be full. Taxis are readily available and reasonably priced, offering a convenient alternative for transportation. The hotel's immediate vicinity includes a pharmacy, an Aldi supermarket, and other shops, adding to guest convenience. While not beachfront, the location is considered good for exploring the wider island, with easy access to main roads. Parking is generally manageable for guests with rented cars in the surrounding area.

Staff & Service
The staff across all departments consistently receive high praise for their friendliness, helpfulness, politeness, and attentiveness, significantly contributing to a positive guest experience. The check-in process is generally described as easy and quick. The animation team is a standout feature, lauded for their energy, professionalism, and ability to engage guests of all ages. They organize a wide array of activities throughout the day, including aqua gym, Spanish classes, BINGO, and evening shows like mini discos and live performances, which are a major highlight for many. Housekeeping is efficient, with rooms cleaned daily, and restaurant staff are noted for their attentiveness.

Additional Information
Guests should be aware of the hotel's wristband policy, which requires wearing a band for all-inclusive access; some guests found staff inflexible regarding alternatives for those with hygiene or aesthetic concerns. There is a daily fee or cash deposit required for pool towels, which some guests prefer to avoid by bringing their own. An on-site nightclub exists but is often reported as empty or opening too late, leading to a lack of adult evening entertainment after the main shows conclude. A sports bar is also available, but it is not part of the all-inclusive package. Despite hotel policy, the practice of reserving sunbeds with towels early in the morning is widespread, causing frustration for some. The evening entertainment can be very loud, continuing until late, which may impact guests seeking a quiet evening.