Hotel Mirage

This hotel's most notable feature is its proximity to the airport, making it an ideal choice for travelers with early flights and business travelers seeking convenience. Guests frequently highlight the staff's helpfulness and the availability of free parking, which is a significant advantage for car travelers. While some reviews praise its value for money, many guests note that the hotel's actual condition does not align with a four-star rating. The hotel is also well-suited for groups and school trips due to its capacity and location. To ensure a pleasant stay, guests should manage their expectations regarding the hotel's star classification and be aware that some areas may have a persistent odor. Utilizing the nearby public transport, particularly the tram, is highly recommended for easy access to the city center.

Facilities & Amenities
The hotel offers several on-site facilities & amenities for guest convenience. Guests can find vending machines for quick snacks and drinks, and a bar that is generally well-stocked and appreciated for its service. However, feedback on other amenities is mixed. The elevators are noted by some as being small and dated. While Wi-Fi is available, some guests experienced it as spotty or slow. The air conditioning and heating systems receive varied comments, with some reporting units not working effectively or being excessively noisy, leading to uncomfortable room temperatures. Some rooms feature a balcony, though their condition can vary. The presence of a minibar and a safe in rooms is mentioned, but some guests reported these being empty or non-functional. Additionally, the availability of outlets for charging devices is often limited and not conveniently located near beds.

Cleanliness & Room Comfort
Guest feedback on cleanliness & room comfort is highly varied, with many noting that the overall room condition is dated and in need of renovation, featuring worn furniture and carpets. While some guests found their rooms clean, others reported issues such as stains, dust, and even bed bugs or ants. The beds are frequently described as hard and uncomfortable, though a few guests found them comfortable. Noise levels are a significant concern, with thin walls allowing sounds from neighboring rooms, plumbing, and nearby trains to be easily heard, disrupting sleep. The bathroom facilities often receive negative comments, citing issues like broken fixtures, mold, lack of hot water, leaking showers, and noisy toilet flushes. Persistent odors, particularly a sewage or damp smell, are a recurring complaint in rooms, corridors, and the lobby. Furthermore, the absence of a coffee maker or kettle, limited outlets, and sometimes questionable linens contribute to a less than ideal comfort experience for many.

Dining & Food Quality
The hotel's dining & food quality receive mixed reviews from guests. The breakfast buffet is a frequent topic, with some guests finding it sufficient and varied, offering options like pastries and fresh fruit. However, a significant number of reviews describe the breakfast as poor, basic, or low quality, noting cold items, dry pastries, and limited variety, especially for those with dietary restrictions. The coffee from the machines is often criticized for its taste. The on-site restaurant for dinner also garners varied opinions; some guests found the food quality to be good or decent, while others likened it to cafeteria food, describing it as insipid, made with frozen ingredients, or overpriced. The bar area, however, is generally well-regarded, with guests appreciating its offerings and service.

Location & Accessibility
The hotel's location & accessibility are a major draw for many guests, primarily due to its close airport proximity, making it highly convenient for early departures or late arrivals. While not within walking distance of the airport, a short taxi ride is quick and affordable. For exploring the city, the hotel is situated further from the city center, but it benefits from excellent public transport links. A tram stop is typically a 10-minute walk away, providing direct and easy access to the city's main attractions within about 20 minutes. A significant advantage for those traveling by car is the availability of free parking on-site, which is described as large and private. However, the hotel's location near railway tracks means that train noise can be a noticeable issue for some guests, particularly during the night.

Staff & Service
The staff & service at the hotel generally receive high praise from guests. Many reviews highlight the friendly staff at the front desk, describing them as very helpful, attentive, and professional. Guests appreciate the quick check-in process and the staff's willingness to accommodate requests, such as early check-ins or room changes. The ability of the staff to communicate effectively in English is also frequently noted as a positive aspect. Specific services like arranging taxi service to the airport are often commended for their efficiency. While some isolated incidents of perceived unhelpfulness or rudeness from certain staff members, particularly in the restaurant or bar, are mentioned, the overall sentiment towards the hotel's team, including cleaning and maintenance personnel, is largely positive, contributing significantly to a more pleasant stay despite other hotel shortcomings.

Additional Information
Several guests frequently dispute the hotel's four-star rating, suggesting it more closely resembles a two or three-star establishment due to its overall condition. The hotel's dated appearance and need for significant renovation are recurring themes, with many elements reflecting a 1970s style that has not been updated. This contributes to a perception of the hotel being old and worn. A notable feature is the pet-friendly policy, allowing dogs to stay for free, which is appreciated by pet owners seeking accommodation for their companions. However, some guests have raised security concerns, mentioning instances of individuals walking past balconies or issues with room locks, which impacted their sense of safety. Additionally, a deposit of 20 euros per person was mentioned by one guest as an unexpected charge. These points, while not fitting into other categories, provide important context for potential visitors, highlighting aspects beyond standard amenities and services.