Hotel Miramar am Römer

The hotel's most notable feature is its prime central location, offering unparalleled access to the city's historic heart. This makes it an excellent choice for sightseers and short-stay travelers looking to explore the main attractions on foot. Its proximity to the Christmas markets and major shopping districts also makes it ideal for leisure travelers and those on a quick city break. Guests frequently highlight the convenience of being steps away from landmarks and public transport. While rooms are generally compact, the hotel provides a functional base for urban exploration. To enhance your stay, consider requesting a room facing away from the street to minimize potential noise, and be prepared for a more traditional, less modern aesthetic.

Facilities & Amenities
Guests report mixed experiences with the hotel's facilities. While an elevator is available, it is often described as small and slow, leading some guests to use the stairs. A common point of frustration is the inconsistent performance of the Wi-Fi, with many guests experiencing poor connectivity or frequent disconnections, making it challenging for work or leisure. Similarly, the air conditioning is frequently reported as non-functional, resulting in uncomfortably warm rooms, especially during hotter periods. On a more positive note, some rooms are equipped with a kettle for making tea and coffee, and a mini-fridge, adding a touch of convenience for guests.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly varied. Many guests found their rooms to be clean and tidy, with some praising the comfortable beds and mattresses for a good night's sleep. However, a significant number of reviews detail concerning cleanliness issues, including dust, hair on floors and towels, stains on sheets, and mold in bathrooms. Rooms are consistently described as small or tiny, with some beds positioned against walls, limiting space. Noise levels are a frequent complaint, with guests reporting disturbances from street noise, especially on lower floors, and from other guests or night staff in the hallways. The lack of functional air conditioning also contributes to discomfort in warmer weather.

Dining & Food Quality
Most guests find the breakfast offering to be good, providing a reasonable variety of options. The buffet typically includes both hot and cold items such as sausages, scrambled eggs, pastries, cold meats, and cheeses. The coffee is generally well-regarded, and the breakfast items are usually kept well-stocked. While some guests appreciate the selection for a hotel of its size, others note that the choice can be somewhat limited. The breakfast room is located in the basement, which some guests describe as feeling a bit cramped or dated, though it serves its purpose for a quick morning meal.

Location & Accessibility
The hotel's central location is overwhelmingly praised as its strongest asset. It is situated within easy walking distance of numerous key attractions, including the Römer square, the cathedral, the vibrant Christmas markets, and the picturesque Main river. Guests appreciate its proximity to major shopping areas and a wide array of restaurants and cafes. The hotel also offers excellent accessibility to public transportation, with subway and tram stations nearby, facilitating convenient travel to the main railway station and other parts of the city. While on-site parking is not available, several public parking garages are located within a short distance.

Staff & Service
Guest experiences with the staff and service are quite mixed. Many guests commend the staff for being friendly, helpful, and polite, particularly highlighting their efficiency during check-in and their willingness to assist with general inquiries. However, a notable number of reviews express dissatisfaction, describing some staff as unresponsive, uninterested, or even rude, especially when guests raised concerns about room issues like non-functional air conditioning, Wi-Fi problems, or cleanliness. Some guests reported difficulties in getting issues resolved or receiving promised follow-ups, indicating an inconsistency in service quality.

Additional Information
A significant and recurring concern among guests is the reported presence of bed bugs, with multiple reviews detailing infestations and subsequent difficulties in receiving appropriate assistance or refunds from the hotel. Some guests also noted that the hotel's advertised photos may not accurately reflect the current condition of the rooms, which are often described as dated or in need of refurbishment. There have been reports of ongoing renovations causing noise and disruption during stays. Additionally, some guests experienced issues with a lack of warm water in their rooms, and one review highlighted a potential safety hazard at the hotel entrance due to uneven flooring.