Hotel Misión Express Pachuca

The hotel is highly regarded for its spacious rooms and comfortable beds, providing a relaxing retreat in a central location that offers easy access to the city's main attractions. This makes it an excellent choice for sightseers eager to explore on foot, as well as business travelers seeking a convenient base with ample workspace. Couples will appreciate the comfortable accommodations for a romantic getaway, while families benefit from the generous room sizes and overall cleanliness. Guests consistently praise the hotel's inviting atmosphere and the generally helpful demeanor of the staff. To enhance your stay, it is advisable to manage expectations regarding the complimentary breakfast, which is often described as basic, and be prepared for potential challenges with the limited parking facilities, which can be quite inconvenient.

Facilities & Amenities
Guests have mixed feedback regarding the hotel's facilities and amenities. While the presence of a desk in the room is appreciated for work, some guests reported issues with electrical outlets not functioning. The Wi-Fi connection is a frequent point of concern, often described as unstable, slow, or completely non-functional in rooms, making it difficult for guests to stay connected or work effectively. The air conditioning system is another area needing improvement, with numerous reports of units being broken or ineffective, leading to uncomfortable room temperatures. The fitness center is available but is noted to have limited equipment, with some machines not working. While an elevator is present, some guests experienced occasional malfunctions. Some rooms include a coffee maker, though supplies like coffee or sugar are sometimes absent.

Cleanliness & Room Comfort
The hotel generally receives high marks for its cleanliness, with many guests commending the fresh scent of the rooms upon arrival. Rooms are consistently described as spacious and well-maintained, featuring comfortable beds and quality linens that contribute to a restful night's sleep. The bathrooms are also noted for their generous size, though some guests reported issues with hot water consistency and water pressure in the shower. Problems with toilets not flushing properly, being clogged, or having broken seats were also mentioned. While some rooms offer good natural lighting, others were found to be dimly lit, relying on only a few lamps. Noise from adjacent rooms or external sources, such as a motor on the roof, occasionally disturbed guests' peace. Some rooms feature carpeting, which was generally clean, though a few guests noted an unpleasant odor.

Dining & Food Quality
The complimentary breakfast receives varied feedback, with most guests finding it to be basic and somewhat limited in variety, though generally sufficient to start the day. The buffet typically includes options like eggs, chilaquiles, and beans, along with fruit and coffee. However, some guests expressed disappointment with the food quality, citing issues such as burnt-tasting beans, watery dishes, or unusual flavors in the egg preparations. The juice is often described as synthetic, and the coffee sometimes lacks milk. While some appreciate the convenience, others desire more diverse options, especially for children, and less spicy choices. The replenishment of food items can be slow, leading to empty serving dishes, and some guests reported negative attitudes from the kitchen staff.

Location & Accessibility
The hotel boasts a highly advantageous central location, placing guests within easy walking distance of numerous downtown attractions, including the main plaza and the Clock Monument. This makes it an ideal base for exploring the city's cultural and historical sites. While the immediate surroundings are generally quiet, some guests felt the area could be less appealing or even unsafe at night. A significant point of feedback revolves around parking, which is consistently described as very small, complicated, and challenging to maneuver, especially for larger vehicles. Spaces are often limited, leading to situations where guests had to park on the street. Access to the parking area sometimes requires calling staff to open the gate, adding to the inconvenience.

Staff & Service
The hotel staff consistently receives high praise for their friendliness and helpfulness, with many guests highlighting the positive attitudes of the reception team, cleaning personnel, and general hotel employees. Guests appreciate the attentive service provided, noting that staff are generally quick to respond to requests and resolve issues, such as maintenance concerns or room changes. The check-in process is often described as smooth, though some guests encountered initial difficulties with online reservations not being found. While most staff interactions are positive, a few guests reported less favorable experiences with some kitchen staff, citing issues with attitude. Overall, the dedication of the team to providing a welcoming and supportive environment is a recurring theme in guest feedback.

Additional Information
A recurring concern for many guests is the difficulty in obtaining invoices or billing documentation, with several reports of prolonged delays and unfulfilled requests even after multiple attempts. This administrative issue significantly impacts the overall guest experience for those requiring proper documentation for business or personal records, leading to frustration. Additionally, the hotel has a lost and found policy, with some guests successfully retrieving forgotten items, while others reported discrepancies or items not being found. The hotel's online check-in process is available, though some guests found it to be cumbersome or experienced issues with their reservations upon arrival. Guests should also be aware that the hotel does not offer in-room dining service, which some found to be an inconvenience during their stay.