Mision Puebla Angelopolis

The hotel is widely recognized for its excellent location, placing guests conveniently close to major commercial centers and attractions, making it an ideal choice for sightseers and business travelers seeking accessibility. Its reputation for cleanliness and comfortable rooms also stands out, contributing to a generally pleasant stay. The hotel is notably pet-friendly, a significant advantage for travelers with pets who appreciate the convenience of bringing their companions. While many guests appreciate the overall value, some note that the hotel is undergoing updates, blending older charm with newer elements. The hotel is also considered a good fit for couples and families looking for a comfortable base. To enhance your stay, it is advisable to request a room on a higher floor or away from the elevator due to recurring comments about noise, and to be aware that parking can be limited, so arriving earlier in the day might secure a spot.

Facilities & Amenities
The hotel offers a range of facilities, though some aspects receive mixed feedback. The fitness center is available but is often described as minimal, typically featuring only a treadmill and an elliptical machine, with some guests noting a lack of proper maintenance or additional equipment like weights. Wi-Fi connectivity is a recurring topic; while many guests report a good internet connection, others experience slow speeds, sporadic service, or difficulty connecting in their rooms. The elevator system is functional, but some guests mention it can be slow or that only one is operational, leading to delays. It is important to note that the hotel does not feature a swimming pool, which some guests, particularly those traveling with families, found to be a missing amenity. Guests also frequently mention the absence of an in-room telephone, requiring communication with the front desk via mobile chat.

Cleanliness & Room Comfort
Guests generally praise the hotel's cleanliness, describing rooms as spotless and well-maintained. However, feedback on room comfort and condition is mixed. While many find the beds comfortable and the rooms spacious, some report that mattresses are worn or that the overall room decor appears austere and dated, indicating a need for maintenance or renovation in certain areas. A significant and frequently mentioned issue is noise, with many guests reporting thin walls that allow sounds from adjacent rooms, hallways, and even the elevator to be clearly heard, severely impacting rest. The bathrooms are often described as spacious with good showers, though some guests note issues with low water pressure, mold around the sink, or mineral buildup on showerheads. In-room amenities are considered basic, with guests frequently mentioning the absence of a coffee maker or hairdryer, and some rooms lacking effective blackout shades, allowing street light to enter.

Dining & Food Quality
The hotel's dining options, including breakfast and the restaurant, receive varied feedback. The breakfast buffet is often described as simple yet tasty, offering a range of options beyond typical American fare, such as local dishes. However, some guests express disappointment with the food quality, noting that dishes can be cold, lack flavor, or have limited variety, especially for a buffet. Instances of slow service and inattentive waiters in the restaurant are also mentioned. While some guests highly praise the restaurant food and service, others find the menu limited, portions small, or the quality inconsistent, particularly for dinner. Room service is available, with some guests commending its efficiency and food quality, while others find it slow or the menu offerings unsatisfactory. The general consensus suggests that while dining can be convenient, the experience is inconsistent.

Location & Accessibility
The hotel's central location is consistently highlighted as one of its strongest assets, providing excellent proximity to major commercial areas like Angelopolis and various shopping centers, as well as being a short distance from the city's historic Zocalo. This makes it highly convenient for guests looking to explore the city's attractions. However, accessibility to the hotel itself can be challenging; some guests report that navigation apps like Uber or Google Maps direct drivers to the back of the hotel where there is no entrance, requiring specific instructions to reach the main entrance. Parking is a frequently discussed topic; while available, it is often described as insufficient for the hotel's capacity, leading to vehicles being parked outside or reliance on valet service. Some guests also report negative experiences with valet staff, including issues with professionalism and requests for tips.

Staff & Service
The staff and service at the hotel generally receive high praise, with many guests commending the team's friendliness, helpfulness, and attentiveness. Guests frequently highlight the staff's willingness to assist and their overall pleasant demeanor, contributing positively to the stay. However, feedback on specific service aspects is mixed. The check-in process is sometimes described as stressful or slow, with some guests noting issues with QR code-based check-in or early arrival fees. While many appreciate the prompt response to requests, some report difficulties communicating due to the absence of in-room telephones, relying instead on mobile chat. There are also isolated reports of less helpful or even rude interactions with front desk personnel and valet staff. Housekeeping service, while generally ensuring cleanliness, has been noted by some as being short-staffed, leading to rooms being cleaned later in the day.

Additional Information
The hotel is notably pet-friendly, allowing guests to stay with their dogs, which is a significant convenience for many travelers. However, some guests report challenges finding suitable outdoor areas for pets nearby. A serious concern raised by several guests is the presence of bed bugs or other insects in rooms, leading to uncomfortable experiences and room changes. Guests also frequently mention issues with billing and invoicing, including instances of double charges or difficulties obtaining proper invoices for business travel. The hotel charges an early check-in fee for guests arriving before the standard check-in time. Additionally, the policy regarding complimentary water bottles is restrictive, with only one provided per room regardless of occupancy, and no options to purchase additional bottles within the hotel, which some guests found inconvenient.