Hotel Mision y Spa Acapulco

The hotel's charming colonial style and tranquil courtyard filled with lush vegetation create a memorable and peaceful atmosphere, making it a unique urban retreat. This setting, reminiscent of an old hacienda, is ideal for couples and adults seeking a quiet escape and a restful stay, rather than a party environment. It particularly appeals to travelers interested in history and local culture, as the property itself is a historic building nestled in an old part of the city. Guests consistently highlight the hotel's excellent value and its central location, which offers convenient access to local attractions. To enhance your stay, it is advisable to confirm room amenities like air conditioning upon booking, and be prepared for the unique open-plan bathroom design, which is a recurring feature that some guests find less private.

Facilities & Amenities
Guests appreciate the hotel's various facilities that contribute to a comfortable stay. The small pool is a popular feature, providing a refreshing spot for relaxation, though some guests noted it could sometimes be cleaner or that its lighting was not always functional. The hotel boasts a beautiful courtyard and gardens filled with plants, offering a serene and natural environment for reading or unwinding. Most rooms are equipped with air conditioning and fans, ensuring comfort despite the warm climate. While Wi-Fi is available and generally has good reception, some guests experienced weak signals or connectivity issues in certain rooms or areas like the pool. There is also a TV in rooms, though its cable signal can be unreliable. Some guests wished for a mini-bar or fridge in their rooms for convenience.

Cleanliness & Room Comfort
The cleanliness of the hotel and its rooms is generally well-regarded by guests. However, a significant and frequently mentioned aspect of room comfort is the bathroom privacy, or lack thereof, as many rooms feature an open-plan design without a full door, which some guests found uncomfortable and lacking in intimacy. The beds received mixed feedback; while some found them comfortable, many described them as hard, old, creaky, or having uncomfortable mattresses. Room size was also a point of contention, with several guests finding the rooms, especially those designed for multiple beds, to be quite small. Humidity and a musty smell were recurring issues in some rooms. Additionally, guests reported encountering insects such as mosquitoes and cockroaches, and some noted noise from the restaurant, entrance, or adjacent rooms, impacting their rest.

Dining & Food Quality
The hotel's dining options, particularly the breakfast, receive high praise from guests. Many describe the breakfast as delicious and highly recommend it, highlighting specific items like tasty chilaquiles, good coffee, and fresh natural mango juice. The restaurant itself is noted for serving good quality food, though some guests mentioned that its opening hours were inconveniently late, or that the kitchen was not always operational. The tranquil patio setting of the restaurant is appreciated for a peaceful dining experience. However, some guests expressed frustration that outside food and drinks were not permitted in the rooms, and there was no mini-bar or fridge available to keep beverages cool, which was a notable inconvenience given the warm climate.

Location & Accessibility
The hotel boasts a highly advantageous central location, making it incredibly convenient for exploring the city. Guests appreciate being within easy walking distance of the Zocalo, the port, and various beaches, as well as attractions like La Quebrada. This prime position allows visitors to leave their vehicles at the hotel and navigate the city on foot, with easy access to public transport options. However, the surrounding area outside the hotel receives frequent negative comments, with guests describing it as dirty, having a bad smell, and feeling unsafe, particularly after dark. Despite this, the hotel itself is considered secure. Parking is available and often free, though some guests noted it can be limited or require moving their car, and the street leading to the hotel can be narrow.

Staff & Service
The staff at the hotel generally receives positive feedback for their helpfulness, attentiveness, and kindness. Many guests commend the local staff for their good treatment and willingness to assist with needs, including being accessible for entry and exit. The check-in process is often described as quick and efficient. However, feedback on staff attitude is mixed; while many experiences are positive, some guests reported encountering unhelpful, apathetic, or indifferent reception staff, and a lack of clear information regarding hotel schedules or policies. A notable inconvenience for some guests was the hotel's payment options, as card payments incurred an additional fee, and cash was often preferred. Some guests also mentioned issues with reservations not being fully respected.

Additional Information
Guests should be aware that the hotel is an old construction, a historic building with a unique charm, though some areas may appear worn or are undergoing remodeling. This can lead to a discrepancy between online photos and the current state of some facilities. A common issue reported by guests is the presence of numerous mosquitoes, which can be a nuisance. It is important to note that the hotel applies an additional fee for card payments, typically 4%, which is often only disclosed upon arrival. While the hotel aims for tranquility, some guests found the overall amenities to be basic, describing it as more suitable for a short stay. The hotel also has a policy against bringing outside food and drinks into the rooms.