Monreale Plus Midtown Campinas

This hotel consistently impresses guests with its exceptional staff service and spacious, comfortable rooms, making it a standout choice for visitors. Its signature feature is the dedication of its team, who are frequently praised for their attentiveness and professionalism, creating a welcoming atmosphere for all. The hotel is particularly well-suited for families due to its ample room sizes and amenities, while business travelers appreciate the convenient location and reliable services. Couples also find it an appealing option for a comfortable and enjoyable stay. To enhance your experience, consider confirming your specific bed type preference upon booking, as some guests noted variations, and be aware of the additional cost for parking.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance guest stays. Many appreciate the swimming pool, often noted for its cleanliness and the convenient availability of towels poolside, though some find it small and mention its proximity to the dining area. The fitness center is available, but several guests describe it as small, with outdated equipment, and sometimes hot, indicating it may not meet the expectations of those seeking a comprehensive workout. While some rooms feature a mini-bar, it is typically empty, requiring guests to request items from the reception. The air conditioning system, often central, receives mixed feedback, with some finding it noisy or ineffective at cooling, and a few noting a musty smell.

Cleanliness & Room Comfort
Guests generally find the rooms to be clean and spacious, with many appreciating the modern decor in renovated areas. However, some reviews mention signs of wear, such as scribbles on walls or mold in bathroom tiles, suggesting inconsistencies in maintenance. The beds receive varied feedback; while many find them comfortable, some describe them as too soft, having old springs, or being two single beds pushed together, which can be uncomfortable. Noise levels are a significant concern for some, with reports of considerable sound from the nearby highway, adjacent rooms, and corridors due to thin walls, impacting sleep quality. In-room amenities like towels and linens are often described as old or worn, and the TVs are typically small and not smart-enabled.

Dining & Food Quality
The breakfast consistently receives high praise, described by most guests as excellent, varied, and complete, offering a wide array of fresh and delicious options including pastries, fruits, and hot items. However, a few guests found the breakfast options limited or noted issues like cold omelets or unappealing sweets. The hotel’s restaurant offers both buffet and à la carte options, with mixed reviews on food quality; some guests found the buffet weak or the food bland, while others enjoyed the meals and found the prices reasonable. Room service is available 24 hours, providing convenience, though the quality of the food ordered through this service also garners varied opinions, with some describing it as unappetizing.

Location & Accessibility
The hotel boasts a central location, which is a major advantage for many guests, placing them within easy reach of downtown attractions, various restaurants, and bars. It offers convenient access to shopping centers and the airport, making it suitable for both leisure and business travelers. Parking is available through a valet service, but it is a paid amenity and can be quite expensive, with some guests experiencing delays in vehicle retrieval or issues with cars being returned dirty. While the location is generally considered good for accessibility, some guests have expressed concerns about the immediate surrounding neighborhood, describing it as less appealing or noisy due to proximity to a highway and construction.

Staff & Service
The staff at this hotel consistently receives outstanding praise for their helpfulness, attentiveness, and professionalism. Guests frequently highlight their politeness, welcoming demeanor, and efficiency in handling requests and resolving issues. The check-in and check-out processes are generally described as quick and smooth, though some guests encountered rigidity regarding late check-out requests. The housekeeping team is commended for maintaining cleanliness, and the valet service, despite some noted delays, is appreciated for its convenience. Overall, the hotel’s team is a recurring highlight in guest feedback, with many feeling well-cared for and supported throughout their stay.

Additional Information
Guests should be aware that the hotel operates with a valet parking system that incurs an additional daily fee, which is not always clearly communicated at the time of booking. While the hotel has undergone renovations in some areas, certain parts of the property, including some rooms and facilities, still show signs of age, leading to a mixed perception of its overall condition. Some bathrooms feature a bidet instead of a traditional hygiene shower, which might be an unexpected amenity for some travelers. Furthermore, the mini-bars in rooms are typically empty, requiring guests to request any desired items from the reception desk.