Mont Blanc Premium

The hotel is widely recognized for its exceptional breakfast, often accompanied by live piano music, creating a memorable start to the day. Its spacious rooms and elegant decor also stand out, providing a comfortable and visually appealing environment for guests. The hotel's prime location offers easy access to the city's main avenues and various points of interest. It is particularly well-suited for families due to its ample room sizes and available amenities for children, while business travelers appreciate the comfortable and functional workspaces. Couples can enjoy a romantic atmosphere, especially during breakfast with the live music. To enhance your stay, it is advisable to confirm the operating hours for the restaurant and room service, as these can be limited, and be prepared for potential delays during check-in, which some guests have experienced.

Facilities & Amenities
The hotel offers a range of facilities designed to enhance the guest experience. The swimming pool area is generally well-regarded, with some guests enjoying the presence of a DJ on weekends, though many note that the water is often cold and not heated, making it less appealing for a swim. Seating around the pool can also be limited, with some guests finding a shortage of sunbeds. A fitness center is available for guests to use, described by some as well-equipped, while others found the equipment to be somewhat limited or outdated. The elevators are noted for being fast and efficient, contributing to smooth movement throughout the building. Guests appreciate the overall structure and classic, clean decor of the hotel, though some rooms have balcony doors that are locked and cannot be opened.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is notably mixed. Many guests commend the rooms for being spacious, comfortable, and generally well-maintained. The beds are often described as comfortable, though some found the mattresses to be too firm, old, or saggy, with some rooms featuring two single beds pushed together rather than a true double. Pillows frequently receive criticism for being old, worn, or uncomfortable. While some praise the impeccable cleanliness, a significant number of reviews highlight serious issues, including dirty bedding with stains, hair in bathrooms, mold in showers, and uncleaned toilets. Towels and linens are sometimes described as thin, rough, or of poor quality. Noise levels are a recurring concern, with many guests reporting significant disturbances from street traffic and other rooms, impacting their sleep.

Dining & Food Quality
The breakfast consistently receives overwhelming praise, often described as sensational, incredible, and one of the best experiences offered. Guests highlight the vast variety of fresh items, including made-to-order omelets and tapiocas, fresh fruits, and delicious cheese breads. The presence of a live pianist on weekends further enhances the dining atmosphere. However, some guests have noted long queues during peak hours and occasional issues with the freshness of breads and cakes. Feedback on the hotel's restaurant for lunch and dinner is less favorable, with many finding the prices to be very high and the menu options limited. Several reviews mention that the restaurant is not open for dinner on Sundays and Mondays, requiring guests to seek dining options elsewhere. Room service is also criticized for being slow, expensive, and having limited hours or unavailable items.

Location & Accessibility
The hotel boasts a favorable location, situated on a prominent avenue that provides easy access to various parts of the city. Guests appreciate its proximity to a range of restaurants, supermarkets, and other local amenities, making it convenient for daily needs. While many attractions are within a reasonable distance, some guests note that certain popular spots may not be easily accessible on foot. Parking is available on-site and typically involves a paid valet service. While some guests find the valet efficient and helpful, others have reported long waiting times for their vehicles, issues with car handling, or even minor damage. The convenience of having parking available is generally appreciated, despite the associated costs and occasional service inconsistencies.

Staff & Service
Feedback regarding the staff and service is quite varied. Many guests commend the team for being attentive, friendly, helpful, and professional, particularly highlighting positive interactions with reception and kitchen staff. However, a significant number of reviews describe staff as unprepared, lacking empathy, or providing conflicting information, leading to frustration. The check-in and check-out processes are a frequent source of complaint, often characterized by excessive delays, long queues, and disorganization, with some guests waiting over an hour. Housekeeping service also receives mixed reviews; while some praise its efficiency, others report rooms not being cleaned, amenities not being replenished, or specific issues like dirty bedding not being adequately addressed. Overall, while many staff members strive to provide excellent service, systemic issues with efficiency and consistency are noted.

Additional Information
Several important details emerge from guest reviews that do not fit into other categories. A common point of contention is the hotel's payment policy, with numerous reports of guests being double-charged or facing unexpected pre-authorization requirements upon arrival. Some guests also express frustration over having to pay for every item consumed immediately if a pre-authorization is not provided. The hotel's key card system is frequently problematic, with cards often demagnetizing, necessitating repeated trips to the reception desk. Many guests feel the hotel does not live up to its self-proclaimed 5-star rating, suggesting it aligns more with a 3 or 4-star standard due to various service and maintenance issues. Additionally, some guests note the absence of in-room coffee makers or irons, and strict policies regarding late check-out or early check-in.