Monte Carlo Inn Markham

The hotel is frequently praised as a quiet and comfortable "home away from home," offering spacious rooms that provide a relaxing retreat. Its convenient location near major highways and local amenities makes it a practical choice for various travelers, from those on business trips to families and couples seeking a comfortable base. Guests consistently highlight the hotel's overall cleanliness and the comfortable accommodations, which significantly contribute to a pleasant stay. The generally friendly staff also receives commendation for their efforts to ensure guest satisfaction. To enhance your visit, it is advisable to confirm specific room amenities upon check-in, as some features may vary. Additionally, guests should note that while a complimentary breakfast is offered, it is quite basic, and hot options are available for an additional charge, a point frequently mentioned in reviews.

Facilities & Amenities
Most guests appreciate the convenience of in-room amenities such as a microwave and fridge, which are helpful for longer stays or storing snacks. The hotel offers Wi-Fi, generally found to be reliable for staying connected. While some guests mention a fitness center or gym, feedback is mixed, with some finding it bare or difficult to locate, and a few even reporting cleanliness issues. A recurring point of concern is the elevator, which many guests describe as slow or frequently out of service, causing inconvenience, especially for those on higher floors or with luggage. Some rooms feature a jacuzzi tub, which is a popular amenity for relaxation, though a few guests noted issues with jets not working, mold around fixtures, or loud draining. It's important to note that despite some expectations, the hotel does not have a swimming pool, which has been a disappointment for some, particularly families. Guests also occasionally comment on the lighting in rooms being insufficient, creating a dim atmosphere.

Cleanliness & Room Comfort
Most guests find the rooms to be clean and spacious, often praising the comfortable beds and well-furnished decor that contributes to a relaxing atmosphere. However, a notable number of reviews highlight significant concerns regarding pests, with multiple reports of ants and bed bugs found in rooms, leading to considerable distress for some guests. This issue is a major detractor from the overall comfort. Additionally, several guests have noted issues with general cleanliness, including finding hair or dirt in the bathroom and on linens, and some rooms are described as having a musty, damp, or smoke smell. While generally quiet, some guests report noise from internal sources like the AC unit or other guests in the hallways. The bathroom condition also receives mixed feedback, with some finding it clean but others noting it is dated, has peeling wallpaper, or issues with toilet functionality. Concerns about curtains not fully blocking light or views are also present.

Dining & Food Quality
The complimentary breakfast receives mixed feedback from guests. While many appreciate its inclusion, it is consistently described as very basic, offering limited options such as toast, pastries, cereal, and boiled eggs, with a notable lack of variety and hot protein choices. Many guests express disappointment that hot items like eggs, bacon, or sausage are only available as an upgrade for an additional charge, which some find unreasonable. The quality of the free breakfast items is also occasionally criticized, with mentions of hard-to-peel boiled eggs or stale baked goods. In contrast, the hotel's restaurant generally receives positive reviews for its food quality, with guests praising specific dishes and the overall dining experience. However, in-room dining options are often described as disappointing, with some guests reporting subpar quality and poorly prepared items.

Location & Accessibility
The hotel's central location is a significant advantage, frequently highlighted by guests for its convenience. It offers easy accessibility to major highways, making it a practical choice for travelers arriving by car or needing to navigate the wider area. Many guests appreciate its close proximity to medical facilities and event centers, which is ideal for those visiting for specific appointments or functions. The surrounding area is generally described as quiet, providing a peaceful environment despite its central position. Guests also find it convenient to have various restaurants and supermarkets within walking distance or a short drive, offering diverse dining and shopping options. Parking is readily available and often noted as ample and convenient for guests.

Staff & Service
Feedback on the staff and service is notably mixed. Many guests consistently praise the friendly, helpful, and attentive service provided by the housekeeping and restaurant staff, highlighting their professionalism and willingness to assist. The check-in and check-out process is often described as quick and efficient. However, a significant number of reviews express dissatisfaction with the front desk staff, describing them as rude, unwelcoming, or lacking in customer service skills, which can create a negative first impression. While some guests have been accommodated with early check-in or late check-out, others report being denied, even in specific circumstances. Housekeeping generally maintains clean rooms, but some guests have reported instances of rooms not being serviced as requested or issues with linens not being changed. Manager responses to issues also receive mixed reviews, with some guests finding them apologetic but unhelpful.

Additional Information
Guests frequently report issues related to billing and receipts, with some stating they did not receive an invoice upon check-out or experienced difficulties with deposit refunds, which can be a point of frustration for those needing documentation for expenses. Additionally, several guests note the absence of certain in-room amenities that are commonly found in other hotels, such as a water kettle for tea or coffee, and basic emergency toiletries like cotton buds or combs. The provision of complimentary bottled water is also a recurring point of feedback, with guests often needing to purchase water or finding no water fountains available. These small details, while not major, can impact the overall convenience and perceived value of the stay for some visitors, suggesting areas where the hotel could enhance the guest experience beyond the core offerings.