Hotel Montesol Benidorm

This hotel offers a compelling blend of value for money and a prime central location in the vibrant Old Town, making it a popular choice for many visitors. Its recently renovated appearance contributes to a pleasant stay, with guests frequently commending the overall cleanliness and the generally friendly staff. The hotel is particularly well-suited for sightseers and couples looking to immerse themselves in the local culture and explore the area's attractions on foot. While most guests appreciate the hotel's offerings, some have noted issues with noise insulation between rooms and mixed feedback on food quality. For a more restful experience, light sleepers might consider bringing earplugs. Additionally, exploring the diverse local dining scene is recommended to complement the hotel's meal options.

Facilities & Amenities
Guests generally find the hotel's amenities to be practical and contribute positively to their stay. Rooms are equipped with essential conveniences such as a refrigerator, a functional television, and effective air-conditioning that guests can control. The WiFi is consistently praised for being fast, free, and reliable, while an in-room safe provides added security for valuables. Although there are no coffee making facilities directly in the rooms, guests can request a hairdryer and iron from reception with a refundable deposit. Some rooms feature a terrace, offering a pleasant outdoor space. However, it is important to note that the hotel does not have a swimming pool, and some single occupancy rooms are described as quite small.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its immaculate cleanliness, with housekeeping staff doing an excellent job maintaining spotless rooms and providing fresh towels daily. Most guests find the beds comfortable, ensuring a restful night's sleep, and appreciate the good shower pressure in the modern bathrooms. While many rooms feature new furniture and a pleasant ambiance, a recurring concern among guests is the paper-thin walls, which allow significant noise transfer from adjacent rooms, including conversations, television sounds, and slamming doors. Some guests have also reported occasional bad drain smells in bathrooms or issues with air conditioning noise, and a few have noted that some older parts of the hotel show signs of wear, such as peeling wallpaper or broken skirting boards.

Dining & Food Quality
Feedback on the hotel's dining options is varied, with many guests finding the breakfast to be good and offering a decent selection of hot and cold items, including popular choices like tortilla de patatas. Some packages even include complimentary wine with meals, which is a welcome addition. However, a significant number of guests have reported that the breakfast food is often cold, and the overall buffet variety is quite limited, particularly for dinner. Some describe the food quality as poor or "ultracheap," with complaints about the lack of fresh fruit, bad coffee, and insufficient replenishment of items like glasses or spoons. While some Spanish dishes like paella are praised, the general consensus suggests the dining experience might not appeal to all tastes, especially those seeking extensive variety or warmer food.

Location & Accessibility
The hotel's central location in the Old Town is consistently highlighted as one of its strongest assets, placing guests within a short, convenient walk to the beach, the Dove Park, and a plethora of shops, bars, and restaurants. This prime position allows for easy exploration of the area's attractions without the need for a car. However, parking is a notable challenge, as the hotel does not offer dedicated parking, and nearby public options can be expensive and often full. While the hotel is generally accessible, some guests have found the walk back from the beach to be hilly, and there are steps at the main entrances, though a disability access lift is available. Some larger mobility scooters may not fit this lift, posing an inconvenience for some guests.

Staff & Service
The hotel staff generally receives praise for their friendliness, helpfulness, and professionalism, with many guests highlighting specific individuals for their attentive service and positive attitudes during check-in and throughout their stay. Housekeeping is consistently commended for their efficiency and maintaining high standards of cleanliness. However, some guests have reported isolated incidents of rude staff, particularly at reception, and a perceived lack of empathy or willingness to assist with certain issues, such as mobility scooter access or transfer problems. There have also been complaints about noisy housekeeping staff in the mornings, with reports of shouting and loud music, which can disturb guests seeking a peaceful environment.

Additional Information
The hotel is predominantly frequented by Spanish tourists, which many guests appreciate for providing an authentic local atmosphere, though a few English-speaking guests have reported feeling less welcome. The hotel frequently offers live music and performances in the lounge area, often continuing until midnight, contributing to a lively evening ambiance that many guests enjoy. A notable point of concern for some guests was a discrepancy regarding billing, where a promised refund for a missed night due to travel delays was not honored, despite initial assurances from staff, leading to frustration. It is important for guests to be aware that the hotel does not feature a swimming pool, which is a key consideration for those seeking on-site aquatic facilities during their stay and may influence their choice of accommodation.