Mood - Private Suites

This hotel offers a unique and highly private experience, distinguished by its direct garage access to individual rooms, making it an ideal choice for couples seeking a discreet and romantic getaway. Its signature feature is the emphasis on seclusion, often complemented by in-room hydromassage tubs or private pools, creating an intimate atmosphere. Guests consistently highlight the overall cleanliness of the accommodations and the convenience of the car-based check-in process, which ensures maximum discretion. This setup particularly suits travelers prioritizing privacy and those who prefer to arrive and depart without direct public interaction. For a smoother stay, guests are advised to confirm the functionality of specific in-room amenities like air conditioning or jacuzzis upon arrival and to clarify breakfast delivery procedures to avoid any misunderstandings regarding timing or content.

Facilities & Amenities
The hotel's unique design prioritizes guest privacy through features like private garages directly connected to each room, allowing for discreet entry and exit. Many rooms boast impressive hydromassage tubs or jacuzzis, which are frequently praised for providing a relaxing and enjoyable experience. Some premium suites also include private pools, though a few guests have noted issues with the water temperature being too cold or the pool area being noisy due to machinery. While the concept of Wi-Fi is appreciated, some reviews indicate a lack of reliable internet access. Guests also frequently mention the absence of in-room conveniences such as mini-fridges, coffee makers, or robes, which some feel would enhance the overall comfort and value. The air conditioning system receives mixed feedback, with some finding it effective and others reporting it to be insufficient or non-functional.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, noting that rooms are typically well-maintained and organized upon arrival. The spacious rooms are often described as well-decorated, contributing to a pleasant ambiance. Feedback on bed comfort is mixed; many guests find the beds exceptionally comfortable, ensuring a restful sleep, while others describe them as too hard or having thin mattresses. Some rooms feature impressive showers with cascade effects, adding a luxurious touch. However, several guests have reported issues such as stained linens, broken shower floors, or a persistent smoke smell in some rooms. Noise levels can be a concern, particularly in rooms with private pools, where the sound of machinery can be disruptive, making it difficult to relax or sleep. The absence of certain in-room amenities like adequate towels or robes is also occasionally mentioned.

Dining & Food Quality
The hotel offers breakfast as part of the stay, which generally receives positive feedback for its quality and variety, though some guests have noted a decrease in options over time, such as the availability of Nutella or fresh fruit. The room service is a convenient option for guests, with some praising the quality of snacks and beverages like sangria. However, the food delivery can be significantly slow, with some orders taking over an hour, leading to frustration. A few guests have also experienced issues with breakfast delivery, reporting that it was not provided as expected or required specific calls to reception that were not clearly communicated. Overall, while the food quality is often satisfactory, the consistency and efficiency of the service could be improved.

Location & Accessibility
The hotel's location is described as convenient for car access, being situated outside the city center but easily reachable by vehicle. This makes it suitable for guests who prioritize private parking and direct access to their rooms via private garages. While its distance from central attractions means a car is essential for exploring Lisbon, guests appreciate the proximity to amenities like fast-food restaurants and supermarkets. The check-in process is designed for discretion, typically handled via intercom from the car, which many find simple and efficient. However, some guests have reported difficulties with the entry and exit gates, occasionally requiring staff intervention due to non-responsive keypads or unclear instructions, leading to delays and stress, especially when departing for the airport.

Staff & Service
Feedback regarding the staff and service is notably polarized. While many guests commend the staff for their friendliness, attentiveness, and efficiency, particularly in handling special requests or providing quick service, a significant number report encountering rude, arrogant, or unprofessional behavior. Issues range from unhelpful responses via intercom during check-in/out to dismissive attitudes when addressing room problems or service delays. Some guests have highlighted positive experiences with specific staff members who were exceptional in resolving issues like broken jacuzzis or providing prompt housekeeping. However, the inconsistency in service quality and the reported lack of basic courtesy from certain individuals are recurring themes that have significantly impacted the overall guest experience for many.

Additional Information
The hotel's core concept revolves around extreme privacy and discretion, operating without a traditional lobby and facilitating all interactions, including check-in and room service, through an intercom system and a "secret box" for deliveries. This unique setup is highly valued by guests seeking anonymity. However, this emphasis on minimal direct contact can sometimes lead to communication challenges, particularly when staff English proficiency is limited. Guests should be aware that while the hotel offers a unique experience, some standard amenities like robes may require a deposit, and the payment process is often handled directly at the room's service window, which some guests find compromises the intended privacy. The hotel's design and operational model are clearly geared towards romantic encounters or short, discreet stays.