Comparing multiple sites to help you find our best price…
Stays found: 0
Booking sites searched: 0

Hotel Moon Palace Cancun All Inclusive (Cancun, Mexico)


Hotel Moon Palace Cancun All Inclusive (Cancun, Mexico)

About Moon Palace Cancun All Inclusive

Moon Palace Cancun is a 4-diamond luxury all-inclusive resort nestled within tropical surroundings and overlooking a secluded white-sand beach. Over 2,000 luxurious accommodations, offering ocean or garden views, include whirlpool tubs, 24-hour room service, CHI-branded amenities, and top-shelf drinks; complimentary calls to Continental US, Canada, and landlines in Mexico; free WIFI, and more. Everything is right at your fingertips with over-the-top inclusions such as unlimited gourmet dining and snacks, a FlowRider® Double Wave Simulator and non-motorized water sports; as well as Wired – a lounge designed specifically for Teens, state-of-the-art Kids Club – The Playroom, and world-class entertainment and nightlife; making this a perfect option for families and couples alike. Boasting vast personalized options and capacity for large-scale events, Moon Palace Cancun is also perfect for weddings and conventions. With the added indulgences of world-class Awe Spa® facilities for some serious pampering, and a Jack Nicklaus signature golf course for enthusiasts and keen learners, this resort, renowned for its warm-hearted service, has it all, and more.

Top amenities

  • WiFi in lobby

  • Free WiFi

  • Pool

  • Spa

  • Parking

  • Pets

  • A/C

  • Restaurant

  • Hotel bar

  • Gym

Rating overview

trivago Rating Index based on 6708  reviews from:
  • Expedia(8.0/10),
  • Location
    Excellent  8.5 / 10
  • Rooms
    Excellent  8.9 / 10
  • Service
    Excellent  8.8 / 10

Positive Reviews


Everything is included.

Your vacation really is all-inclusive at Moon Palace Golf & Spa Resort, so you can simply enjoy yourself without worrying about paying for anything. All meals, drinks, Wi-Fi, entertainment, parties, sports, spa treatments, children's activities, and more - everything is covered by the room price or resort credits.


You'll never be bored.

With so much to do and see, you will never run out of activities to try. Reviewers cited the turtle release, the day trip to Contoy Island (extra charge), and the dolphin swim as especially memorable experiences.


The resort is truly family-friendly.

This is a popular destination for families with children of all ages. Teenagers can enjoy kayaking, paddle boarding or jet skiing off the beach, while for younger kids the Kids' Club offers a huge variety of indoor and outdoor activities. There are even supervised play rooms for babies.

Negative Reviews


The beach is not pleasant.

Unlike resorts further down the coast, the focal point of Moon Palace is not the beach. Many reviewers remarked that the beach was strewn with seaweed that smelled bad. Fortunately, the resort has seven pools, a Flowrider and plenty of other water activities to keep you occupied.


Restaurants get crowded at meal times.

Guests found that the resort's eateries became very busy during breakfast, lunch and dinner, and that they had to wait up to two hours to be seated. It's therefore a good idea to get to your chosen restaurant when it opens for service, or to make a reservation whenever possible.


Some activities are hard to book.

Some reviewers were disappointed that it was difficult to get tee times at the golf course, and to book spa treatments, because these services were so popular. Others said it's hard to make arrangements for various activities through the vacation planning service.

All amenities

Wellness / Spa
  1. Beauty salon
  2. Steam room
  3. Sauna
  4. Hot tub
Property amenities
  1. Business centre
  2. Café
  3. Arcade/Video games
  4. Nightclub
For children
  1. Childcare
  2. Playground
  1. Wheelchair accessible
  2. Accessible hotel
  3. Accessible bathroom
  4. In-room accessibility
Room amenities
  1. Balcony (upon inquiry)
  2. Shower
  3. Ironing board
  4. Openable windows
Sports facilities
  1. Volleyball
  2. Billiards
  3. Bike rental
  4. Golf course
Theme / Type
  1. Convention hotel
Food and beverage
  1. All inclusive (upon inquiry)
  2. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 12:00


Carretera Cancún-Chetumal km 340 , 77500 , Cancun , Mexico
Telephone: +1 800-943-5032 | Fax: +52 998 881 6001 | 

Frequently Asked Questions about Moon Palace Cancun All Inclusive

  • Is there a pool area at Moon Palace Cancun All Inclusive?

    Yes, Moon Palace Cancun All Inclusive offers 2 pool areas.

  • Are pets allowed at Moon Palace Cancun All Inclusive?

    No, Moon Palace Cancun All Inclusive doesn’t allow pets.

  • Is parking available at Moon Palace Cancun All Inclusive?

    Yes, Moon Palace Cancun All Inclusive provides Parking for guests.

  • What time is check-in and check-out at Moon Palace Cancun All Inclusive?

    Check-in at Moon Palace Cancun All Inclusive is available from: . Check-out time is by .

  • Where is Moon Palace Cancun All Inclusive located?

    Moon Palace Cancun All Inclusive is located in Carretera Cancún-Chetumal km 340, 77500, Cancun, Mexico.

Interesting hotels nearby Moon Palace Cancun All Inclusive

These hotels may also be interesting for you...

Destinations nearby Moon Palace Cancun All Inclusive

Other destinations close to Moon Palace Cancun All Inclusive

Explore nearby attractions