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    Hotel Moon Palace Cancun All Inclusive (Cancun, Mexico)

    Hotel Moon Palace Cancun All Inclusive (Cancun, Mexico)

    About Moon Palace Cancun All Inclusive

    Moon Palace Cancun is a 4-diamond luxury all-inclusive resort nestled within tropical surroundings and overlooking a secluded white-sand beach. Over 2,000 luxurious accommodations, offering ocean or garden views, include whirlpool tubs, 24-hour room service, CHI-branded amenities, and top-shelf drinks; complimentary calls to Continental US, Canada, and landlines in Mexico; free WIFI, and more. Everything is right at your fingertips with over-the-top inclusions such as unlimited gourmet dining and snacks, a FlowRider® Double Wave Simulator and non-motorized water sports; as well as Wired – a lounge designed specifically for Teens, state-of-the-art Kids Club – The Playroom, and world-class entertainment and nightlife; making this a perfect option for families and couples alike. Boasting vast personalized options and capacity for large-scale events, Moon Palace Cancun is also perfect for weddings and conventions. With the added indulgences of world-class Awe Spa® facilities for some serious pampering, and a Jack Nicklaus signature golf course for enthusiasts and keen learners, this resort, renowned for its warm-hearted service, has it all, and more.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Spa
    • Parking
    • Pets (Unavailable)
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    8.4
    trivago Rating Index based on 17181  reviews from:
    • Hotels.com(8.2/10),
    • LocationExcellent  (8.5 / 10)
    • RoomsExcellent  (8.9 / 10)
    • ServiceExcellent  (8.8 / 10)
    • CleanlinessExcellent  (9.1 / 10)
    • Value for moneyVery good  (8.4 / 10)

    Positive Reviews

    positive:

    Everything is included.

    Your vacation really is all-inclusive at Moon Palace Golf & Spa Resort, so you can simply enjoy yourself without worrying about paying for anything. All meals, drinks, Wi-Fi, entertainment, parties, sports, spa treatments, children's activities, and more - everything is covered by the room price or resort credits.

    positive:

    You'll never be bored.

    With so much to do and see, you will never run out of activities to try. Reviewers cited the turtle release, the day trip to Contoy Island (extra charge), and the dolphin swim as especially memorable experiences.

    positive:

    The resort is truly family-friendly.

    This is a popular destination for families with children of all ages. Teenagers can enjoy kayaking, paddle boarding or jet skiing off the beach, while for younger kids the Kids' Club offers a huge variety of indoor and outdoor activities. There are even supervised play rooms for babies.


    Negative Reviews

    negative:

    The beach is not pleasant.

    Unlike resorts further down the coast, the focal point of Moon Palace is not the beach. Many reviewers remarked that the beach was strewn with seaweed that smelled bad. Fortunately, the resort has seven pools, a Flowrider and plenty of other water activities to keep you occupied.

    negative:

    Restaurants get crowded at meal times.

    Guests found that the resort's eateries became very busy during breakfast, lunch and dinner, and that they had to wait up to two hours to be seated. It's therefore a good idea to get to your chosen restaurant when it opens for service, or to make a reservation whenever possible.

    negative:

    Some activities are hard to book.

    Some reviewers were disappointed that it was difficult to get tee times at the golf course, and to book spa treatments, because these services were so popular. Others said it's hard to make arrangements for various activities through the vacation planning service.


    All amenities

    Wellness / Spa
    1. Beauty salon
    2. Steam room
    3. Sauna
    4. Hot tub
    Property amenities
    1. Business centre
    2. Café
    3. Arcade/Video games
    4. Nightclub
    5. Entrance hall/lobby
    6. Elevator
    7. Gym
    8. Parking
    9. Terrace
    10. Hotel bar
    11. Beach bar
    12. Pool bar
    13. Outdoor swimming pool
    14. Hotel safe
    15. Convenience store
    16. Conference rooms
    17. Non-smoking rooms
    18. Computer with internet
    19. Restaurant
    20. 24-hour reception
    21. On-site boutique shopping
    22. Snack bar
    23. Direct beach access
    24. Sun umbrellas
    25. Deck chairs
    26. Towels at the pool
    27. Laundry service
    28. Spa
    29. WiFi in public areas
    30. Room service
    31. Organised activities
    32. Doctor on site
    33. Car rental
    34. Concierge
    35. Airport shuttle
    36. Free WiFi in public areas
    37. ATM
    38. Valet parking
    39. Infinity pool
    40. Pool
    41. Luggage storage
    42. Housekeeping
    43. Free WiFi
    44. Breakfast
    45. Entire house / apartment
    46. Kids' pool
    47. New safety protocols
    For children
    1. Cot
    2. Childcare
    3. Playground
    4. Kids' club
    Accessibility
    1. Wheelchair accessible
    2. Accessible hotel
    Room amenities
    1. Balcony
    2. Shower
    3. Ironing board
    4. Openable windows
    5. Hairdryer
    6. Air conditioning
    7. Minibar
    8. Satellite TV
    9. Desk
    10. Sitting area
    11. Telephone
    12. Safe
    13. Cable TV
    14. WiFi
    15. Free WiFi (rooms)
    16. Flatscreen TV
    17. Closet
    Sports facilities
    1. Volleyball
    2. Billiards
    3. Bike rental
    4. Golf course
    5. Minigolf
    6. Tennis court
    7. Diving
    8. Table tennis
    9. Yoga
    Theme / Type
    1. Convention hotel
    Food and beverage
    1. All inclusive (upon inquiry)
    2. Diabetic food

    Arrival / Departure

    1. Check in: 15:00
    2. Check out: 12:00

    Contact

    Carretera Cancún-Chetumal km 340,  77500,  Cancun,  Mexico
    Telephone: +1 800-943-5032 | Fax: +52 998 881 6001 | 

    Frequently Asked Questions about Moon Palace Cancun All Inclusive

    • Is there a pool area at Moon Palace Cancun All Inclusive?

      Yes, Moon Palace Cancun All Inclusive offers 2 pool areas.

    • Are pets allowed at Moon Palace Cancun All Inclusive?

      No, Moon Palace Cancun All Inclusive doesn’t allow pets.

    • Is parking available at Moon Palace Cancun All Inclusive?

      Yes, Moon Palace Cancun All Inclusive provides Parking for guests.

    • What time is check-in and check-out at Moon Palace Cancun All Inclusive?

      Check-in at Moon Palace Cancun All Inclusive is available from: . Check-out time is by .

    • Where is Moon Palace Cancun All Inclusive located?

      Moon Palace Cancun All Inclusive is located in Carretera Cancún-Chetumal km 340, 77500, Cancun, Mexico.

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