Motel 6-Anniston, AL

The hotel's most notable feature is its pet-friendly policy, allowing pet owners to stay without additional fees or deposits, making it a convenient choice for those traveling with animals. It primarily caters to budget travelers, truck drivers, and individuals seeking a quick overnight stay rather than a luxurious experience. While its location near the highway, gas stations, and local eateries is frequently praised for its convenience, guests should manage their expectations regarding the overall condition. Many reviews highlight significant concerns about cleanliness and the worn-out state of the rooms, including widespread issues with pests and general disrepair. Despite some positive mentions of staff helpfulness, the pervasive issues with room quality often overshadow these. To enhance comfort, guests are advised to inspect their room thoroughly upon arrival and consider bringing their own essential amenities, as these are often lacking.

Facilities & Amenities
Guest feedback on the hotel's facilities is largely negative, with a prominent and recurring complaint being the non-operational swimming pool. Many guests, particularly those traveling with children, expressed significant disappointment as the pool was a primary reason for their booking, only to find it empty or filled with stagnant water, despite online advertising. The Wi-Fi connectivity is frequently described as poor or unreliable, making it difficult for guests to work or stream content. Additionally, the availability of ice is often an issue, with machines reported as broken. While the hotel does offer a laundry mat on-site, which some guests found convenient, the overall impression of the amenities is one of inadequacy and disrepair. Large vehicle parking is available and appreciated by some.

Cleanliness & Room Comfort
The most frequent and severe criticisms revolve around cleanliness and room comfort. Many guests reported finding rooms to be filthy, with dirt, dust, hair, and food crumbs on surfaces and in beds. Pervasive issues with pests, including roaches, fleas, gnats, and bed bugs, were widely reported, causing significant distress and discomfort. Rooms are consistently described as damaged, worn out, and outdated, featuring holes in walls and ceilings, peeling baseboards, and warped floors. The beds are often deemed uncomfortable, with guests feeling springs or noting lumpy and flat mattresses, and sheets that are stained or do not fit properly. Plumbing issues such as clogged sinks and toilets, slow drains, and showers with no hot water or poor pressure are common. Many rooms also suffer from unpleasant odors like smoke or mustiness, and significant noise from outside or neighboring rooms.

Location & Accessibility
The hotel's location is one of its most consistently praised attributes, offering convenient access directly off the highway, making it an ideal stop for travelers. Guests appreciate its proximity to essential amenities and services, including nearby gas stations, popular eateries like Waffle House, and a Walmart for shopping needs. For those attending events, its closeness to the racetrack is a significant advantage. While the immediate surroundings are sometimes described as "sketchy" by a few, the overall consensus is that the location provides easy access to various points of interest. Large vehicle parking is available, which is particularly beneficial for truck drivers and those with bigger vehicles, though some note the parking area can be busy.

Staff & Service
Feedback regarding the staff and service is notably mixed. While some guests reported encountering friendly and helpful staff members, particularly at the front desk, many others described interactions as rude, unfriendly, or unresponsive to complaints. Issues with check-in were sometimes reported, with some guests experiencing delays or unaccommodating attitudes. Housekeeping service received specific criticism, with some guests noting demanding behavior from staff who would bang on doors early in the morning or appear hostile. There were also instances where staff reportedly ignored requests for room changes due to cleanliness issues or were perceived as dismissive when problems like pests or broken fixtures were reported. A few reviews mentioned staff allegedly asking for tips, which created an uncomfortable experience for guests.

Additional Information
A critical piece of information for potential guests is the hotel's "no refund after check-in" policy, which many reviewers highlighted as problematic, especially given the frequent issues encountered with room quality. This policy often leaves guests feeling trapped in unsatisfactory accommodations, unable to seek recourse once they have seen their assigned room. Another significant point of contention is the false advertising regarding the swimming pool, which is consistently shown as operational in online photos but has been closed for an extended period, leading to considerable disappointment. Guests should be aware that the hotel's online images may not accurately reflect the current condition of the facilities. Some guests also noted that the hotel's pricing can be disproportionately high, particularly during peak event weekends, considering the overall state of the property and the amenities provided.