Motel 6 Billings, MT - South

The hotel is primarily noted for its affordability, making it a choice for budget travelers and those traveling with pets, as it offers a pet-friendly policy. However, guest experiences are overwhelmingly dominated by significant concerns regarding the property's overall condition and cleanliness. Many reviews describe the hotel as being in a severe state of disrepair, with numerous maintenance issues impacting the guest experience. Despite these widespread challenges, a recurring theme is the commendation of certain staff members for their friendliness and helpfulness, often going above and beyond in difficult circumstances. The hotel appears to attract individuals seeking a very low-cost stay, but guests should be prepared for a highly basic and often problematic environment. It is advisable for prospective guests to manage their expectations regarding amenities and the general upkeep of the property, and to consider bringing their own essential supplies for comfort.

Facilities & Amenities
The hotel's facilities and amenities are a consistent source of guest dissatisfaction, frequently described as being in a state of severe disrepair. Numerous guests reported that the ice machine was broken, and a significant number experienced issues with a complete lack of hot water or even running water for extended periods. Many rooms lacked expected features such as a refrigerator or microwave, despite these sometimes being advertised. Connectivity was also an issue, with Wi-Fi often noted as spotty or unreliable. In-room entertainment was frequently compromised, as televisions often did not work, had weak signals, or were missing their remotes. Essential lighting and power were also problematic, with light fixtures broken or missing, and electrical outlets not functioning. Guests also reported issues with the heater not working or the air conditioning being ineffective. The overall condition of the property, including boarded-up windows and broken doors, reflects a pervasive lack of maintenance.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is overwhelmingly negative, with many describing the rooms as filthy and disgusting. Common complaints include widespread stains on bedding, sheets, mattresses, curtains, and walls, along with visible dirt and dog hair throughout. Some guests even reported the presence of mold, mildew, roaches, bugs, and flies. The air quality was often poor, with rooms smelling of urine or stale cigarette smoke, even in non-smoking designated areas. Room furnishings were frequently criticized, with lumpy pillows, shredded blankets, and cigarette burns on bedding. Many rooms lacked basic amenities like toilet paper, shower curtains, or sufficient towels. Bathrooms often presented issues such as clogged drains, spraying sinks, and broken toilets. Noise levels were a significant concern, with reports of screaming, fighting, and constant activity from other guests, impacting the ability to sleep comfortably.

Dining & Food Quality
Feedback regarding dining options at the hotel is notably sparse, with the most consistent comment being the complete absence of breakfast service. Several guests specifically noted that despite information from third-party booking sites, no breakfast was provided on-site, leading to some disappointment. There were no mentions of other dining facilities such as a dedicated restaurant, a bar, or room service being available or utilized by guests during their stays. This indicates that the hotel does not offer any on-site food or beverage services. Consequently, guests should plan to seek all their dining needs outside of the hotel premises. This lack of any on-site dining options means guests must venture out for all meals, which can be an inconvenience depending on their travel plans and the surrounding area's offerings, requiring them to factor in additional time and travel for food.

Location & Accessibility
The hotel's location receives mixed reviews, with some guests finding it convenient due to its proximity to the interstate, local stores, and restaurants, as well as being close to certain workplaces. However, a significant number of guests describe the surrounding area as seedy, sketchy, or unsafe. There are frequent reports of individuals perceived to be involved in drug activity or experiencing homelessness loitering around the property, leading to concerns about personal safety. Guests often observed police presence, further contributing to an atmosphere of unease. The parking lot was also noted for being unplowed and icy during winter months, posing accessibility challenges. The presence of two hotels with the same brand name directly across the street from each other also caused confusion for some arriving guests.

Staff & Service
Despite the numerous issues with the property's condition, the staff at the hotel frequently receive positive remarks for their friendliness, helpfulness, and accommodating nature. Many guests highlighted specific individuals at the front desk for their kind and attentive service, often going above and beyond to assist guests even when faced with challenging circumstances. However, the check-in process was often problematic, with reports of long waits, staff being absent from the desk, and difficulties locating reservations. Guests also experienced issues with key cards not working. While some staff were praised, others were described as rude or under the influence. Housekeeping service was largely reported as nonexistent or inadequate, with rooms often found dirty upon arrival. The hotel's management also faced criticism regarding their handling of refund requests and general responsiveness to guest concerns.

Additional Information
A frequently mentioned and contentious aspect of the hotel is its strict no refund policy, which many guests found problematic, especially given the poor condition of the rooms. This policy often led to disputes, with guests feeling compelled to stay or lose their money even when dissatisfied. The hotel is also noted for its pet-friendly policy, allowing guests to stay with their animals without additional charges. A significant number of reviews indicate that the property houses many long-term residents, with some guests perceiving this as subsidized housing, which contributed to the overall atmosphere and appearance of the premises. There were also allegations of staff offering discounts for positive reviews, raising questions about the authenticity of some online feedback. Guests booking through third-party sites often reported issues with reservations not being found or unexpected charges, leading to further frustration.