Motel 6 Colorado Springs, CO - Air Force Academy

This hotel is primarily recognized for offering budget-friendly accommodations and a pet-friendly policy, making it a practical choice for travelers on a tight budget and pet owners. Its location provides convenient access to major roadways and local amenities. While many guests appreciate the value and the ability to travel with their companions, feedback on the overall experience is notably mixed. Recurring themes include significant concerns regarding room condition and cleanliness, inconsistent hot water availability, and issues with security deposits. Conversely, some guests commend the staff's friendliness and the hotel's quiet atmosphere. For an improved stay, guests are advised to thoroughly inspect their room upon arrival for cleanliness and functionality, and to clarify the deposit refund process at check-in.

Facilities & Amenities
Guests frequently noted the absence of certain in-room amenities that are often expected, such as microwaves and coffee makers, requiring them to seek these conveniences elsewhere or do without. While Wi-Fi was generally available, some guests reported inconsistent connectivity or issues with its functionality, impacting their ability to stay connected. The availability of vending machines was mentioned, though some were found to be out of order, limiting snack and drink options. A significant and recurring complaint centered on the laundry facilities, which were frequently reported as being out of service for extended periods, causing considerable inconvenience for guests needing to wash clothes during their stay. There were also mentions that the hotel does not feature a swimming pool, which disappointed some travelers expecting this amenity for recreation.

Cleanliness & Room Comfort
Many guests reported significant issues with room condition, describing them as dirty and in poor repair. Common complaints included stained bedding, hair on surfaces, and damaged fixtures like floors and walls, with some rooms appearing unkempt upon arrival. Some found the beds uncomfortable, noting them as lumpy or excessively hard, while others mentioned a lack of sufficient or quality pillows. Noise levels were a frequent concern, with thin walls allowing sounds from neighboring rooms and outside traffic to be easily heard, significantly disrupting sleep. Additionally, many experienced problems with hot water availability and pressure, often taking a long time to warm up or remaining lukewarm, particularly during colder months. In-room amenities like televisions and remotes were frequently reported as non-functional, and there was a consistent lack of basic supplies such as blankets, towels, and toiletries.

Dining & Food Quality
Feedback regarding dining options was limited, primarily focusing on the absence of a traditional breakfast service. Many guests expressed disappointment that breakfast was not provided as an amenity, which meant they had to seek out external options for their morning meal. Some noted that only coffee was available in the lobby, and even that was sometimes reported as being out of stock or of poor quality, further limiting convenience. One guest specifically mentioned stale cereal, indicating a very basic or non-existent offering. This consistent lack of on-site food options meant guests needed to plan for all their meals outside the hotel, relying on nearby establishments. The hotel does not appear to offer any other restaurant or bar services, making it unsuitable for guests seeking in-house dining convenience.

Location & Accessibility
The hotel's location received positive remarks for its convenience, situated just off I-25, which facilitates easy travel and access. Guests appreciated its proximity to various restaurants and stores, including a nearby Walmart, making it convenient for dining and shopping needs. Many reviews highlighted the pleasant Pikes Peak view from the property, adding a scenic element to the stay. While the area was generally described as quiet and restful, some guests noted its distance from downtown, requiring a short drive. Parking was a frequent topic, with some guests finding it limited or full, occasionally needing to park on the side of the road. The availability of public transportation nearby, such as bus stops, was also mentioned as a benefit.

Staff & Service
Feedback on staff and service was notably mixed. Many guests praised the front desk staff for being friendly, polite, and helpful, particularly during check-in or when addressing immediate room issues like non-working amenities. Some individuals were highlighted for their welcoming demeanor and efficiency. However, a significant number of reviews expressed extreme dissatisfaction with management, describing interactions as rude, unprofessional, and unhelpful, especially concerning disputes or policy enforcement. A pervasive issue was the security deposit policy, with numerous guests reporting significant delays or outright refusal to refund deposits, leading to frustration and repeated calls. Housekeeping service also received varied comments, with some rooms cleaned inconsistently and others reporting intrusive or uncooperative staff.

Additional Information
A key aspect of the hotel is its pet policy, which allows pets to stay free, a significant draw for many travelers. However, some pet owners reported issues, including being wrongly accused of pet-related messes or facing eviction despite adhering to rules. The security deposit is a recurring point of contention, with numerous guests experiencing prolonged delays in refunds or outright non-reimbursement, often requiring persistent follow-up. The hotel also enforces a 28-day stay limit, which caused issues for long-term guests who were unexpectedly required to vacate. Furthermore, the condition of the elevator was a frequent complaint, often being out of service, forcing guests to use crumbling and hazardous stairs, particularly challenging for those with mobility issues or heavy luggage.