Motel 6 Cross Lanes, WV Goff Mountain Rd

This hotel is a popular choice for pet owners due to its accommodating pet-friendly policy, often without an extra charge, making it a convenient option for those traveling with animals. Its strategic location near major highways and various dining establishments is frequently highlighted, appealing to road trippers and business travelers seeking easy access to amenities and work sites. Guests often find the beds comfortable, providing a restful night's sleep, and appreciate the overall value for money offered. However, feedback on the hotel's cleanliness and staff service is notably mixed, with some guests praising these aspects while others report significant issues. This makes the hotel particularly suited for budget-conscious travelers who prioritize affordability and location over luxury. To ensure a smoother stay, it is advisable to confirm your room's condition upon check-in and consider bringing your own toiletries, as these are not consistently provided.

Facilities & Amenities
The hotel offers a range of basic facilities designed for convenience, though guest experiences vary. Many appreciate the parking directly outside their rooms, providing easy access. While some rooms feature a microwave and refrigerator, the presence of a coffee maker in rooms is inconsistent, often requiring guests to visit the main office for coffee. Wi-Fi connectivity is available, but some guests report it can be slow or require frequent re-logging. Feedback on heating and air conditioning is mixed, with some units performing well while others struggle to regulate room temperature effectively. The availability of hot water for showers also receives varied comments, with some finding it plentiful and others noting difficulty in achieving a consistent temperature. The pool is frequently mentioned as being closed or covered, which is a disappointment for guests expecting to use it. Additionally, the hotel offers handicap-accessible rooms which are noted for their spaciousness and suitability for guests with mobility needs.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is highly polarized. While some guests report finding their rooms clean and well-maintained, a significant number express concerns about pervasive issues. Common complaints include dirty floors, stained sheets, and the presence of hair in beds upon arrival. Many reviews highlight general room deterioration, citing issues such as damaged flooring, buckled bathroom floors, peeling paint, and mold or mildew in various areas. The beds generally receive positive remarks for being comfortable, though some guests mention issues with mattresses sinking in the middle or pillows being too flat. Noise levels are also a recurring theme, with some rooms experiencing disturbances from the nearby interstate or other guests, impacting overall comfort. Additionally, the condition of bathrooms is frequently criticized, with reports of urine smells, stained bathtubs, and loud ceiling fans.

Dining & Food Quality
The hotel does not offer a comprehensive breakfast service, with guests noting that options are limited to basic items like cereal or old muffins, or that no breakfast is provided at all. This often leads guests to seek coffee elsewhere, as in-room coffee makers are not consistently available and the coffee offered at the main office receives negative feedback. However, the hotel's location is a significant advantage for dining, as it is situated conveniently close to several restaurants and food establishments. Guests appreciate being within walking distance of popular eateries like Bob Evans and Taco Bell, making it easy to find a variety of meal options without needing to drive. This proximity to external dining choices largely compensates for the lack of extensive on-site food services, providing guests with accessible and diverse culinary experiences.

Location & Accessibility
The hotel's location is consistently praised for its convenience and accessibility, particularly for travelers on the go. Situated directly off a major highway, it offers easy access for those passing through or needing to reach nearby destinations quickly. Guests appreciate its proximity to various restaurants and gas stations, making it simple to find food and refuel. The hotel is also noted for being close to local workplaces and a casino, catering to both business and leisure travelers. While the overall location is highly rated, some guests mention that the entrance and exit can be a bit tricky to navigate, requiring careful attention. Despite this minor challenge, the ease of reaching the property from the highway and its close proximity to essential amenities make it a practical choice for many.

Staff & Service
Feedback regarding the staff and service at the hotel is sharply divided. Many guests commend the front desk employees for being professional, friendly, helpful, and accommodating, often highlighting a quick and easy check-in process. These positive interactions contribute to a welcoming atmosphere for some. However, a significant number of reviews describe extremely negative experiences, particularly with the owners or management, who are frequently characterized as rude, disrespectful, and prone to yelling at guests. This stark contrast in service quality creates an unpredictable experience. Housekeeping service also receives mixed comments; while some appreciate clean rooms, others report issues such as towels not being replaced, trash not being collected, or staff entering rooms despite "do not disturb" signs. The inconsistency in service levels is a recurring theme, impacting overall guest satisfaction.

Additional Information
A notable point of feedback concerns the $50 deposit required upon check-in, which many guests found unexpected as it was not clearly stated during booking. There are frequent complaints about delays in receiving this deposit back, with some reporting waits of several days to over a week. The hotel maintains a pet-friendly policy, which is a significant draw for many, often without an additional charge for pets. However, some guests noted challenges in finding suitable outdoor areas for their animals. The availability of smoking rooms is mentioned by some, though these rooms are sometimes described as having burn holes in bedding. Additionally, the hotel offers handicap-accessible rooms that are appreciated for their spaciousness and design, including accessible bathrooms, making them suitable for guests with mobility needs.