Motel 6 Gulfport, MS – Airport

This hotel is undergoing significant renovations and is primarily distinguished by its exceptionally friendly and accommodating staff, who consistently go above and beyond to assist guests. While some guests find the beds comfortable and appreciate the convenient location, the hotel's overall condition and cleanliness are frequently cited concerns. It appears to be a suitable option for budget-conscious travelers who prioritize excellent customer service over pristine accommodations, and for those who are less sensitive to minor imperfections. The ongoing improvements suggest a commitment to enhancing the guest experience, making it potentially appealing to return visitors who have noticed positive changes. To ensure a more satisfactory stay, guests are advised to communicate any room issues directly with the front desk upon arrival, as the staff is often praised for their responsiveness and willingness to resolve problems.

Facilities & Amenities
Guests frequently comment on the available facilities, with the swimming pool often highlighted as a clean and enjoyable amenity, particularly for families on hot days. However, a recurring point of dissatisfaction is the notable absence of in-room conveniences such as a microwave, refrigerator, coffee maker, iron, or ironing board, which many guests expect for a comfortable stay. The televisions receive mixed reviews; while some rooms feature newer smart TVs, others have older models, and many guests report issues with non-functional TVs or missing remotes. Connectivity is also a concern, as the Wi-Fi is described as open and public, often experiencing interruptions and making it difficult to stream content. The ice machine is another point of contention, frequently reported as broken or inaccessible. Despite these shortcomings, the hotel maintains a pet-friendly policy, accommodating guests traveling with animals, though some note challenges with finding suitable outdoor areas for pets.

Cleanliness & Room Comfort
The most significant and frequent feedback pertains to the cleanliness and room comfort, which are overwhelmingly described as problematic. Many guests report rooms being filthy, dirty, or disgusting, with common complaints including stained sheets, unclean towels, and dirty floors. A pervasive issue is the presence of unpleasant odors, ranging from mold and cigarette smoke to dog urine. Furthermore, numerous reviews detail encounters with various bugs, including roaches, creating a highly unsettling experience. While some guests find the beds comfortable, others describe them as hard or note issues with dirty mattresses and insufficient or uncomfortable pillows. The bathrooms are a particular source of concern, frequently cited for mold, rust, broken fixtures, peeling paint, and general uncleanliness. Noise is another common complaint, with guests experiencing disturbances from loud neighbors, traffic, and airport noise, impacting their ability to rest. Many rooms also show signs of poor maintenance, with holes in walls, broken doors, and damaged air conditioning units.

Location & Accessibility
The hotel's location receives mixed but generally positive feedback, with many guests appreciating its convenience and proximity to local amenities. It is frequently noted as being within easy reach of shopping centers, various dining options, and the university, making it a practical choice for those needing access to these areas. Its closeness to the airport is also highlighted, though this sometimes results in airplane noise that can disturb sleep. However, some guests express concerns about the immediate surroundings, describing the area as somewhat sketchy or feeling unsafe due to the presence of various individuals around the property. Parking is available on-site, but some reviews mention it can feel unsettling or that there are issues with pet waste in the parking areas. Despite these concerns, the hotel's accessibility to key points of interest remains a significant draw for many visitors.

Staff & Service
The staff and service consistently receive the highest praise from guests, often being cited as the most positive aspect of the stay. Many reviews highlight the exceptional friendliness and helpfulness of the front desk team, describing them as attentive, accommodating, and willing to go above and beyond to assist with guest needs. The check-in process is frequently commended for being quick, smooth, and easy, contributing to a positive first impression. Guests appreciate the staff's efforts in waiving early check-in fees, price matching, and promptly addressing requests for room changes or additional amenities like towels. While the majority of feedback is overwhelmingly positive, a few guests have reported isolated instances of rude staff or unhelpful responses regarding refunds or specific issues. Housekeeping service receives mixed comments, with some noting attentiveness while others report a lack of regular room cleaning or towel replenishment.

Additional Information
Guests frequently note that the hotel is undergoing significant renovations and upgrades, with many observing visible improvements to the property's appearance and amenities since previous visits. This ongoing transformation is a key theme, suggesting a commitment to enhancing the guest experience. However, several guests report considerable difficulties with the refund policy, citing issues such as being charged for unstayed nights, strict cancellation rules, or challenges in obtaining refunds for unsatisfactory rooms. The presence of long-term residents and a general atmosphere of hourly guests is frequently mentioned, contributing to concerns about safety and security for some visitors, with reports of various individuals congregating around the property. Additionally, a minor but recurring detail is the absence of a phone in the room, which can be an inconvenience for guests needing to contact the front desk. These elements collectively shape a unique aspect of the hotel's operational environment.