Motel 6 Norway, MI

This hotel's most notable feature is its inviting indoor pool and hot tub, which consistently draw guests back for relaxing stays. Many visitors highlight the friendly staff and the overall good value as key aspects of their experience. The hotel is currently undergoing renovations, which some guests appreciate as a sign of improvement, while others note the ongoing work. It is an ideal choice for budget-conscious travelers seeking affordable accommodation without sacrificing key amenities. Families find the pool area particularly appealing, and outdoor enthusiasts benefit from its convenient location near recreational activities. Couples also enjoy the available jacuzzi suites for a more private retreat. To make the most of your stay, it is advisable to inquire about the status of renovations and consider bringing your own preferred toiletries, as these are not consistently provided.

Facilities & Amenities
The hotel's indoor pool and hot tub are a major draw, frequently praised for being clean, warm, and operational until midnight, with some thoughtful additions like toys and goggles for children. However, some guests have reported instances of the pool being cold or the hot tub being closed for maintenance or contamination. While Wi-Fi is available, feedback on its speed is mixed, with some finding it slow. The lobby features a pleasant fireplace, though in-room fireplaces are often noted as non-functional. A significant point for many is the absence of an elevator, which can be inconvenient for guests with heavy luggage or mobility challenges. Vending machines are present, but some guests found them empty. Guest laundry facilities are reportedly out of order, and the hotel maintains a strict key card policy, charging a deposit for extra keys and a fee for lost ones.

Cleanliness & Room Comfort
Guest reviews on cleanliness and room comfort are varied. Many rooms are described as clean, spotless, and immaculate, providing a pleasant environment. However, some guests noted issues with dirty hallways, peeling paint, or persistent animal odors in certain areas. The beds receive mixed reviews; while many find them comfortable, others describe them as stiff or rock hard, with some mentioning small pillows. Rooms are frequently noted as dated or undergoing renovation, with visible signs like missing wall decor or cracked windows. Noise levels are generally reported as quiet, though some guests experienced loud pipes from adjacent jacuzzi tubs or external noise from smoking areas. In-room amenities typically include a coffee maker, refrigerator, and microwave, with jacuzzi tubs in suites being a highlight. Basic soap is provided, but shampoo and conditioner are often absent.

Dining & Food Quality
A consistent theme in guest feedback is the limited nature of the hotel's dining options. Breakfast is generally not provided, or if available, it is very basic, consisting primarily of coffee, tea, and occasionally cold items like cereal, bread, or bagels. This lack of a substantial breakfast is a frequent point of disappointment for many visitors, who often resort to nearby fast-food establishments like McDonald's for their morning meals. While coffee is usually available in the lobby, some guests reported it being unavailable or not hot enough during their stay. There is no mention of an on-site restaurant or room service, indicating that guests should plan for their meals outside the hotel.

Location & Accessibility
The hotel's central location is widely praised, offering convenient access to local attractions, shops, and restaurants. It is particularly well-situated for those interested in outdoor activities, being close to ski areas and various natural parks and trails. The property is set back slightly from the main highway, which contributes to a quieter atmosphere. Parking is ample, with specific mentions of accommodating large vehicles like semi-trucks. However, a significant accessibility concern is the lack of an elevator, which can pose difficulties for guests staying on upper floors or those with mobility impairments. While the immediate vicinity is generally considered safe, some guests have noted concerns about activity near external exits.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, and politeness. Many guests highlight specific individuals for their attentive and welcoming demeanor, contributing significantly to a positive experience. The check-in process is generally smooth, though some isolated incidents of locked lobby doors or unresponsive front desk staff have been reported. Housekeeping is often commended for maintaining clean rooms. The hotel's pet-friendly service is a notable positive, accommodating guests traveling with animals. However, there are instances of staff being perceived as rude or unaccommodating regarding specific requests, such as providing extra key cards (which incur a deposit) or complimentary toiletries.

Additional Information
The hotel is currently undergoing significant renovations, which can result in visible construction materials, dust, and unfinished areas, impacting the guest experience differently for each visitor. A notable policy is the pet-friendly approach, which is appreciated by guests traveling with animals, though finding suitable outdoor relief areas can be challenging. The hotel has a strict key card policy, providing only one key per room and charging a $20 deposit for additional keys, which is a source of frustration for many. Guests should be aware that shampoo and conditioner are not typically provided in rooms, and there may be a charge for these items at the front desk. There have been multiple reports of fire alarms going off unexpectedly during the night, causing significant disruption. Despite an indoor non-smoking policy, some guests reported smoking by entrances and a marijuana smell in hallways.