Motel 6-Salt Lake City, Ut - West - Airport

The property is primarily noted for its proximity to the airport, making it a functional choice for travelers seeking a very brief, budget-conscious overnight stay before or after flights. However, guests consistently report that the establishment functions more as a shelter than a traditional hotel, leading to an unsettling and often unsafe environment. This unique operational model means it is generally not recommended for families, couples, or anyone seeking a comfortable or secure lodging experience. The overall atmosphere is frequently described as rundown, with significant concerns about cleanliness and the pervasive presence of suspicious activity. Despite these challenges, some guests find it serves its purpose for a quick stopover, particularly if their primary need is simply a place to sleep near transportation hubs. To enhance your stay, it is crucial to manage expectations regarding the property's current state, as it deviates significantly from typical hotel standards, and a very low expectation for amenities and comfort is advisable for any individual traveler considering this option.

Facilities & Amenities
Most guests report significant issues with the available facilities and amenities. The swimming pool is consistently noted as being closed or unavailable, and there is no breakfast service provided. Many rooms lack essential conveniences such as a microwave or refrigerator. Connectivity is a common complaint, with Wi-Fi often described as spotty, unreliable, or not truly free. Guests frequently encounter problems with in-room entertainment, including televisions that are broken, missing, or have no reception, and remotes that do not work. Basic services like ice machines and vending machines are often out of order. Furthermore, the heating system is reported to be non-functional in some rooms, while the air conditioning can be loud or ineffective. Issues with hot water availability and water pressure are also common. The lighting in rooms is often poor, with missing fixtures and lampshades. One positive note mentioned is the presence of a functional laundry facility.

Cleanliness & Room Comfort
The cleanliness and room comfort are major areas of concern for guests. Many reviews describe rooms as generally dirty, with stained walls and floors, and unkempt bedding that may have visible stains. A pervasive unpleasant smell, often described as smoky, foul, or like cat urine, is a frequent complaint. The beds are consistently reported as uncomfortable, worn out, and sometimes too small, with inadequate pillows. Several guests have encountered cockroaches and even bedbugs within their rooms. Bathrooms are often described as old, very dirty, and in disrepair, with issues like wobbling toilets, mold, and insufficient towels. Guests also report a lack of basic amenities such as soap. Noise is a significant issue, with thin walls allowing street noise, loud air conditioning, and sounds from neighboring rooms to disturb sleep. The overall room condition is frequently noted as rundown, with broken fixtures, holes in walls, and missing lampshades.

Location & Accessibility
The property's location is primarily highlighted for its proximity to the airport, making it a convenient option for travelers with early flights or late arrivals. It is also situated near a freeway, which contributes to significant noise levels that can disturb guests. Public transportation is accessible, with a light rail or tram stop located within walking distance, offering convenient access to other parts of the city. However, the surrounding area is frequently described as sketchy, with a notable presence of homeless individuals and suspicious activity, leading many guests to feel unsafe. Parking on the property is also a concern, often described as trashy and insecure, with reports of vehicles being targeted or improperly towed. While the location offers practical access to transport, guests should be prepared for an unsettling external environment.

Staff & Service
Despite the numerous challenges with the property itself, the staff and service often receive positive remarks from guests. Many describe the employees as friendly, helpful, and accommodating, particularly highlighting the front desk team. Specific individuals are frequently praised for their exceptional customer service, going above and beyond to assist guests with their needs, including quick check-in processes. Guests appreciate the welcoming demeanor and willingness of staff to address concerns, even when solutions are limited due to the property's condition. However, there are also instances of negative interactions, with some guests reporting rude or unhelpful staff, particularly concerning refunds or issues with reservations. Housekeeping is also a point of mixed feedback, with some guests noting rooms were not adequately cleaned or maintained during longer stays. Overall, the positive interactions with the staff stand out amidst the property's shortcomings.

Additional Information
A significant and recurring theme in guest feedback is the property's current operational model, which many guests report functions primarily as a shelter for homeless individuals or houses large groups of immigrants. This fundamental shift from a traditional hotel environment is a critical piece of information for prospective guests, as it directly impacts the overall atmosphere and perceived safety on the premises. Guests frequently mention a visible police presence and a general sense of unease due to the clientele. The property is noted for its pet-friendly policy, though finding suitable outdoor areas for pets can be challenging. Furthermore, guests should be aware that online images of the property may be misleading, as the actual condition is often described as significantly more rundown. Some guests also experienced issues with non-refundable bookings, making it difficult to leave if dissatisfied.