Moxy NYC East Village

The hotel is celebrated for its vibrant, trendy atmosphere and modern design, particularly evident in its lively common areas and popular bars, creating a memorable urban escape. It caters well to younger travelers, couples, and friends seeking a dynamic city experience, as well as business travelers and families with older children who appreciate its energetic vibe and central location, often enjoying the free Skee-Ball in the lobby. Guests consistently praise the hotel's excellent location, the generally friendly and helpful staff, and the unique, compact design of its rooms. However, the small room size and significant street noise are recurring points of feedback. To ensure a more comfortable stay, guests are advised to bring earplugs, especially for weekend nights, and to take full advantage of the daily credit offered for on-site amenities.

Facilities & Amenities
The hotel offers a range of vibrant common areas that guests find comfortable and engaging, including a welcoming lobby, a spacious lounge, and a popular on-site cafe. Many appreciate the lively bar areas, which contribute significantly to the hotel's energetic atmosphere, with some specifically mentioning the rooftop bar as a happening spot, though its accessibility can be limited. While free Wi-Fi is available, a common point of feedback is the absence of a mini-fridge or coffee maker in the rooms, which some guests miss. The fitness center is present, though some suggest it could be improved. A frequent concern raised by guests is the reliability of the elevators, with many reporting that only one is often operational, leading to considerable delays, especially during peak times.

Cleanliness & Room Comfort
Guest feedback consistently highlights the hotel's rooms as being small or compact, a common characteristic for accommodations in the city, though many find them well-designed and functional, maximizing the available space. The beds are generally described as comfortable, with some guests appreciating the firm mattresses and soft sheets. However, a significant and frequently mentioned issue is the noise level, with guests reporting constant street noise, car honking, and loud commotion from nearby venues, particularly on higher floors and during weekends, making earplugs highly recommended for a restful night. While overall cleanliness is praised, some guests noted infrequent housekeeping, with rooms cleaned only every two days. The bathroom design receives mixed reviews, often featuring frosted glass doors that offer limited privacy, and some report issues with leaking showers or the sink being located outside the main bathroom area.

Dining & Food Quality
The hotel offers several on-site dining options that contribute to the guest experience. The cafe in the lobby is frequently praised for its good coffee and quality pastries, with many guests utilizing their daily credit here for breakfast, though some note the breakfast selection can be limited and carb-heavy. The main restaurant, Cathédrale, receives high acclaim for its top-notch food and impressive decor, making it a recommended spot for dinner. The hotel's various bars, including the lively Alphabet Bar, are popular for their vibrant atmosphere and well-crafted cocktails, with many guests enjoying the quality of the drinks. However, some find the bar prices to be quite high. It is important to note that room service for food is not available directly from the rooms.

Location & Accessibility
The hotel's central location is consistently highlighted as a major advantage, placing guests within easy walking distance of numerous attractions and key areas. It is particularly convenient for exploring the East Village, West Village, and Soho, and is noted for its proximity to Union Square and NYU. Guests appreciate the excellent access to various subway stations, making it easy to navigate the city. The surrounding neighborhood is described as vibrant, lively, and generally safe, offering a plethora of restaurants, shops, and cafes. While the location is ideal for accessibility, some guests mention that the area can be quite noisy, especially on weekends, due to nearby entertainment venues. Parking is available, though it is not on-site and can be expensive, with guests advised to be aware of the off-site nature.

Staff & Service
The hotel staff generally receives high praise for their friendliness, helpfulness, and attentiveness, significantly contributing to a positive guest experience. Many guests commend the quick check-in process and the staff's willingness to accommodate requests, such as room changes due to air conditioning issues or assistance with reservations. The bar staff, in particular, are frequently highlighted for their exceptional service and mixology skills. However, feedback regarding housekeeping is mixed; while some rooms are consistently found clean, many guests report that rooms are only serviced every two days, or that they had to repeatedly request fresh towels or other necessities. Some initial interactions at the front desk were described as unaccommodating or unresponsive, though these appear to be isolated incidents compared to the overwhelmingly positive comments about staff.

Additional Information
Guests should be aware of a mandatory destination fee charged per night, which many reviews indicate was not clearly communicated at the time of booking. This fee is typically offset by a daily credit that can be used at the hotel's cafe or bars, though some guests find this system confusing or feel it is a "bait and switch." The hotel operates on a room cleaning schedule of every two days, rather than daily, which some guests found inconvenient. A recurring operational issue is the frequent malfunction of the elevators, often leaving only one in service and causing significant delays for guests. On a more positive note, the hotel offers a pet-friendly policy and features a free Skee-Ball machine in the lobby, which is a popular amenity, especially for families.