MS Aguamarina

This hotel is highly regarded for its prime location, offering easy access to both the beach and the town center, a feature greatly enhanced by a unique lift that transports guests directly to the upper street level, bypassing steps. This makes it an excellent choice for leisure travelers and sightseers who appreciate convenience and exploration. Guests consistently highlight the hotel's spacious rooms, overall cleanliness, and the exceptional friendliness of the staff. The hotel is also well-suited for families due to its comfortable accommodations and proximity to attractions. To make the most of your stay, consider requesting a room with a pool or sea view, and be aware that while kettles are provided, you may wish to bring your own tea and coffee supplies.

Facilities & Amenities
The hotel offers a range of facilities for guest enjoyment and relaxation. There is a pleasant outdoor pool area, though some guests noted that sunbeds can be old and saggy, and umbrellas sometimes ripped. An indoor heated pool is available, which is particularly appreciated during cooler months, although some guests found its hours for children to be restrictive. A rooftop solarium features a jacuzzi and additional loungers, providing a quiet space with good views, though the jacuzzi was occasionally reported as not working or being cold. The gymnasium is present but described as basic, with limited equipment and weights. While Wi-Fi is available, many guests found its strength and speed to be inconsistent and poor in rooms.

Cleanliness & Room Comfort
Guests generally praise the cleanliness of the rooms, noting that they are well-maintained daily with fresh towels provided. The rooms are described as very spacious, often featuring modern furniture and ample storage, including a wardrobe and fridge. Many rooms include a balcony, with some offering desirable pool views or partial sea views. However, some guests reported receiving rooms with poor views, such as facing a wall or a construction site, even when a specific view was booked. While comfortable beds are frequently mentioned, the pillows often receive criticism for being too soft or too hard, impacting sleep quality. Bathrooms are typically large, with some featuring walk-in showers, though minor maintenance issues like loose toilet seats or leaking showers were occasionally noted. Noise levels can vary, with some rooms experiencing disturbances from ventilation systems, construction, or neighboring guests.

Dining & Food Quality
The hotel's breakfast buffet receives largely positive feedback, with guests appreciating the wide variety of options available, including fresh fruits, yogurts, meats, breads, and a live cooking station for eggs and omelettes. The coffee machines are also frequently complimented. However, some guests noted that hot food items could be lukewarm, and coffee was not always piping hot. Dinner at the hotel's restaurant received mixed reviews; while some guests found the food to be good with sufficient variety, others described it as bland, repetitive, or catering more to specific international tastes, with dishes sometimes being lukewarm. The bar service was occasionally reported as understaffed, leading to long waits for drinks, though some guests enjoyed the cocktails.

Location & Accessibility
The hotel boasts an excellent and highly convenient central location, making it a significant draw for guests. It is situated just a short 5 to 10-minute walk from the beach and its promenade, offering easy access to beach cafes, shops, and restaurants. A key advantage is the hotel's unique lift at the rear, which provides direct access to the upper street level, significantly reducing the effort required to reach the town center and its shopping areas. The hotel is also within a short distance of the train station and bus station, facilitating travel to nearby cities like Malaga. While the location is generally quiet, some guests noted considerable noise from a large construction site next door, particularly during the day. Parking is not private but street parking is available nearby.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness, helpfulness, and professionalism. Guests frequently highlight the warm welcome received upon arrival and the attentive service provided throughout their stay. The check-in process is generally described as efficient, though some guests experienced initial issues with room allocation not matching their booking. Housekeeping staff are commended for their diligent work, ensuring rooms are spotlessly clean and well-maintained daily. Staff across all departments, including reception, restaurant, and cleaning teams, are noted for their positive attitudes and willingness to assist with requests. The overall consensus is that the dedicated and polite staff significantly enhance the guest experience.

Additional Information
Some guests reported issues with room allocation, where the room provided upon arrival did not match the type or view booked, occasionally requiring a change. The hotel's exterior and some older areas are noted by a few guests as appearing somewhat dated and in need of a facelift, contrasting with the generally modern and clean interiors. The sun loungers by the pool were sometimes described as old and uncomfortable, with ripped umbrellas. While kettles are provided in rooms, there are no complimentary tea or coffee supplies. The Wi-Fi connectivity is a recurring point of concern, often described as slow or unreliable. The hotel has a policy for refundable deposits for items like safe keys and pool towels. Some guests also mentioned a pet-friendly policy, though finding suitable outdoor areas for pets can be challenging.