Hotel MS Amaragua

This hotel offers a memorable stay, primarily due to its direct beach access and prime location on the promenade, making it a signature feature. It is an ideal choice for couples and older guests seeking a relaxing getaway, as well as sightseers who appreciate being close to local attractions and vibrant areas. Guests consistently highlight the hotel's cleanliness, the quality of its dining, and the generally attentive staff. While the rooms are often described as spacious, some aspects of the decor are noted as dated. To make the most of your visit, consider requesting a room on a higher floor for potential sea views, and be prepared for a lively atmosphere around the pool area, especially regarding sunbed availability.

Facilities & Amenities
The hotel boasts impressive outdoor pool areas, often described as large and well-maintained, with many guests appreciating the comfortable sun loungers, though securing one can be challenging due to early reservations. An indoor heated pool and spa are also available, providing a relaxing alternative, especially during cooler months, despite some feedback suggesting the spa facilities are dated and could benefit from refurbishment, with some hydro-massage areas having cold water. A fitness center is present, but some equipment is noted as old or broken. Wi-Fi connectivity receives mixed reviews, with some guests experiencing slow or non-existent service in rooms, while it is generally better in common areas. The hotel's common areas are frequently praised for their grand, stylish, and well-decorated ambiance.

Cleanliness & Room Comfort
Guests consistently commend the hotel's high standards of cleanliness throughout, from the rooms to the common areas. The rooms are generally described as spacious and well-maintained, often featuring comfortable beds and high-quality linens and towels. Many rooms offer pleasant sea views or partial views from their balconies. However, a recurring theme is that the room decor and furniture are dated or careworn, with some guests reporting issues like stained walls or loose electrical sockets. In-room amenities are noted as basic, with a common complaint being the absence of a kettle for tea or coffee, and some guests mentioning issues with hairdryers or the functionality of the air conditioning. Noise levels are generally considered low, though some rooms facing specific areas might experience early morning disturbances.

Dining & Food Quality
The hotel's dining experience, particularly breakfast, receives widespread praise for its excellent variety and quality. Guests highlight the extensive buffet, which includes fresh fruit, smoothies, and a popular live cooking station for omelettes and fried eggs. The dinner buffet is also generally well-regarded for its selection and quality, with some items cooked to order. The restaurant atmosphere is often described as pleasant, with linen-set tables. However, some guests find the dinner options to be less varied or that hot food is not consistently warm. There are occasional comments about the quality of certain items, such as industrial pastries or tough meat. The bar service and pool bar food are generally considered good, though some guests find the drinks to be expensive.

Location & Accessibility
The hotel's superb location is a significant highlight for many guests, offering direct access to the beach and the vibrant promenade. It is conveniently situated within easy walking distance of numerous shops, restaurants, and bars, making it ideal for exploring the local area. Guests appreciate its proximity to both Torremolinos and Benalmádena, as well as the marina. The hotel is also noted for its easy accessibility from Malaga airport, with taxis readily available. While the immediate area is considered safe, some guests mention the cost of parking, which is available in a nearby pay car park, albeit with a discount for hotel guests. Accessibility for guests with mobility issues is a concern, as there are stairs leading to the beach and some dining areas.

Staff & Service
The staff at the hotel are largely commended for their friendliness, helpfulness, and attentiveness. Many guests highlight the professional and welcoming demeanor of the team, from the reception to the housekeeping staff. The check-in process is generally described as quick and efficient. Housekeeping is consistently praised for maintaining immaculate rooms. However, there are some instances of mixed feedback, with a few guests reporting less welcoming or curt interactions with certain reception staff. Some bar staff are noted for being slow or having difficulty with English communication. A recurring point of frustration for guests is the staff's perceived lack of enforcement regarding the hotel's sunbed reservation policy, leading to widespread "towel hogging" around the pool.

Additional Information
The hotel provides evening entertainment most nights, which is generally considered satisfactory and caters primarily to a middle-aged or older demographic, featuring various musical acts and shows. Guests should be aware of certain hotel policies, such as a refundable deposit for pool towels, with an additional charge for fresh exchanges, and a daily fee for using the in-room safe. The hotel's facilities are shared with guests from a neighboring sister hotel, which can contribute to the crowding of the pool area. There are mentions of upcoming renovations planned for the rooms in late 2024, which may address some of the feedback regarding dated decor. The hotel offers a courtesy room for guests with late departures, allowing them to shower and change after check-out.