Hotel Mulberry

This hotel offers a remarkable urban retreat, distinguished by its rooftop infinity pool and bar area, which provides a serene oasis amidst the bustling city. Guests consistently highlight the exceptional staff service, the hotel's central yet quiet location in Thamel, and the spacious, clean, and comfortable rooms. The comprehensive and varied breakfast buffet is also a frequently praised feature. This establishment is particularly well-suited for trekkers seeking comfort and convenience before or after their expeditions, as well as sightseers and couples looking for a peaceful base from which to explore the city. To enhance your stay, consider taking advantage of the complimentary airport shuttle service and the convenient luggage storage options, especially if you are embarking on a trek.

Facilities & Amenities
The hotel features a stunning rooftop infinity pool that offers breathtaking panoramic views of the city, providing a unique space for relaxation. While many guests enjoy this signature feature, some note the water can be quite cold, and the adjacent bar area occasionally plays music, which some find less relaxing. The decking around the pool has also been mentioned as needing repair in some areas. A gym is available, appreciated for its views, though some equipment is described as old or basic, with occasional issues like sticky handles or a non-functional water machine. The hotel also boasts a highly-rated spa offering world-class massage services. Guests benefit from generally reliable free Wi-Fi, efficient laundry service, and the convenience of balconies in many rooms.

Cleanliness & Room Comfort
Guests consistently praise the spotless cleanliness and overall comfort of the rooms, often describing them as very spacious and well-maintained. The comfortable beds and quality linens ensure a restful night's sleep, with many appreciating the large size of the beds. Modern bathrooms are a highlight, featuring good hot water pressure, though some guests experienced inconsistent hot water availability in the mornings. Rooms are well-equipped with amenities such as a fridge, desk, safe, and coffee/tea facilities, along with ample outlets for charging devices. Despite the hotel's central location, rooms are notably quiet, providing a peaceful environment free from street noise, which is a significant advantage for a good night's sleep.

Dining & Food Quality
The breakfast buffet receives widespread acclaim for its plentiful, varied, and tasty offerings, encompassing a wide selection of both Nepalese and Western dishes. The omelette station, where eggs are freshly prepared to order, is a particular favorite, alongside options like fresh waffles. While most guests enjoy the overall food quality and variety, some suggest improvements could be made to the coffee and juice quality. The hotel's main restaurant, Kimbu, is highly regarded for its delicious food, extensive menu, and excellent service, including good vegetarian options. Room service is frequently described as exceptional, speedy, and offering great value, providing a convenient and high-quality dining option for guests.

Location & Accessibility
The hotel boasts an excellent central location in the heart of Thamel, placing guests within easy walking distance of numerous shops, restaurants, bars, and other tourist attractions, including Durbar Square. Despite its proximity to the bustling area, the hotel is situated on a quiet side street, offering a peaceful retreat from the city's noise and chaos. This strategic positioning makes it ideal for exploring the vibrant surroundings while ensuring a restful stay. The hotel also provides convenient airport transfers, which are highly appreciated by guests, especially upon arrival during busy periods. While the location is generally excellent, some guests note that the narrow alleys leading to the hotel can make it challenging for larger vehicles or taxis to access. Parking facilities are available, though some reviews suggest they could be improved for two-wheelers.

Staff & Service
The staff at this hotel consistently receive glowing reviews for their exceptional helpfulness, friendliness, and attentive service. Guests frequently highlight their willingness to go above and beyond, assisting with everything from travel plans and luggage storage for trekkers to providing support during unexpected illnesses. The check-in process is described as warm, welcoming, and efficient, with staff being very accommodating for early arrivals or late departures. Housekeeping is praised for maintaining spotlessly clean rooms and offering thoughtful touches like evening turndown service. The overall commitment to providing excellent customer service is a recurring theme, making guests feel valued and well-cared for throughout their stay, contributing significantly to a positive experience.

Additional Information
Guests consistently praise the excellent value offered by this hotel, considering its quality and amenities. A significant advantage is its quiet ambiance, providing a peaceful escape despite being located in the vibrant Thamel area. The hotel maintains strong security measures, ensuring guests feel safe and comfortable during their stay. While occasional, brief power cuts are a common occurrence in the region, the hotel effectively manages these with its own backup systems, minimizing disruption. Many guests find the hotel particularly well-suited for pre and post-trek stays, appreciating the comfort, convenience, and services like luggage storage that cater to the needs of trekkers. The complimentary airport shuttle service is also a highly valued benefit, simplifying arrival and departure logistics.