Hotel Murano

This hotel is widely celebrated for its unique glass art collection, which is prominently displayed throughout the lobby and on every floor, creating a distinctive and memorable ambiance. Its central location in downtown Tacoma makes it an excellent choice for art enthusiasts and business travelers attending events at the nearby convention center, as well as sightseers looking to explore the city's attractions on foot. Many guests, including couples and pet owners, appreciate the comfortable accommodations and the generally friendly demeanor of the staff. However, some aspects of the hotel, such as the condition of certain rooms and the functionality of amenities, have received mixed feedback. To ensure a smoother stay, guests should be aware of potential additional costs for parking and consider checking their room's air conditioning upon arrival.

Facilities & Amenities
The hotel offers a range of facilities, though guest experiences vary. Many appreciate the convenience of free Wi-Fi throughout the property, allowing them to stay connected. While there is no traditional swimming pool, some guests mention access to a fitness center. The availability of ice machines is noted, though some reviews indicate they are not always functional on every floor. For those seeking a more exclusive experience, the "Patron Lounge" is mentioned, sometimes offering snacks and beverages, though its value and consistent stocking have been inconsistent for some. The hotel also provides EV charging stations, a convenient feature for electric vehicle owners, and a lobby fireplace that adds to the inviting atmosphere.

Cleanliness & Room Comfort
Guest feedback on room comfort is generally positive, with many praising the comfortable beds and quality bedding that contribute to a restful sleep. Rooms are often described as spacious and offer pleasant views of the city or Mount Rainier. In-room amenities like robes and nice toiletries are appreciated. However, cleanliness and maintenance receive mixed reviews. While some guests find their rooms very clean, others report issues such as stained carpets, dirty walls, fingerprints on surfaces, and mold in bathrooms. Functionality concerns include non-working AC units, loose shower heads, and toilets that are difficult to flush. Noise from elevators and street activity can also be a concern for some, impacting overall comfort.

Dining & Food Quality
The hotel's dining options, particularly the on-site restaurant "Bite" and the bar, receive varied but generally positive comments. Many guests commend the bar for its inviting atmosphere, friendly staff, and good selection of drinks, often staying open late. The restaurant is frequently mentioned for its breakfast offerings, with some guests praising the quality and variety, including specific dishes like French toast and huckleberry pancakes. However, some find the breakfast options limited or expensive, especially if not included in their room rate. Service at the restaurant can sometimes be slow, and a few guests note a lack of diverse or inexpensive food options, particularly for late-night dining or room service, which is not consistently available.

Location & Accessibility
The hotel boasts a highly advantageous central location in downtown Tacoma, making it exceptionally convenient for guests. It is within easy walking distance of numerous attractions, including the Tacoma Convention Center, various museums, the Theater District, and a wide array of restaurants and shops. Proximity to public transportation, such as the light rail station for access to the Tacoma Dome, is also a significant benefit. While the location is praised for its accessibility, parking is a recurring point of concern. Guests frequently mention that parking is expensive and often involves hidden fees not disclosed upfront. The parking area itself can be challenging to navigate, and some guests have reported security concerns regarding vehicles.

Staff & Service
The staff generally receives high praise for their friendliness and helpfulness, contributing positively to the guest experience. Many reviews highlight the attentive service provided by the bar and restaurant staff, who are often described as professional and accommodating. The check-in process is frequently noted as smooth and efficient, though some guests have experienced long lines during busy periods. Staff are often willing to assist with requests, such as providing extra towels or offering room upgrades when available. However, some guests report instances of unprofessional or indifferent service from the front desk when addressing issues like non-working amenities or billing discrepancies, leading to frustration and a feeling of being unheard.

Additional Information
Guests should be aware that the hotel has a pet-friendly policy, accommodating furry companions for an additional fee, and some reviews mention the provision of pet amenities like beds and bowls. A common theme in reviews is the hotel's aging infrastructure and the need for updates, with mentions of worn carpets, dated decor, and various fixtures showing signs of wear. The elevators are frequently cited as a point of frustration, often being slow, noisy, or experiencing operational issues, which can lead to significant wait times. Some guests also note a lack of certain in-room conveniences, such as microwaves, and inconsistent availability of room service.