Hotel Nacional Inn Cambuí Campinas Residence

This hotel is highly regarded for its spacious rooms that often include separate living areas, providing ample space for guests. Its excellent location places visitors conveniently close to various city attractions. Guests frequently highlight the good breakfast offerings and the generally attentive staff as key positives. The hotel is particularly well-suited for business travelers seeking efficient and comfortable brief stays, families who benefit from the generous room sizes, and sightseers looking to explore the city from a central base. To enhance your experience, it is advisable to inquire about the specific room condition upon booking, as some areas of the hotel are noted to be older.

Facilities & Amenities
The hotel occupies an old building, and some guests note that the elevators can be old, noisy, or occasionally out of service, leading to delays. The air conditioning units are frequently described as old, noisy, and sometimes ineffective or broken, impacting guest comfort. While a pool is available, it is noted as small, not heated, and has been reported as closed or dirty by some guests. The gym is also small, equipped with only a few machines, and lacks proper air conditioning, making it uncomfortable for workouts. Some rooms feature a kitchenette with a sink, but guests report a lack of utensils or appliances, limiting their utility. Wi-Fi connectivity can be precarious or patchy in certain areas.

Cleanliness & Room Comfort
Guests generally find the spacious rooms to be clean, with many appreciating the comfortable beds and good quality linens that ensure a restful sleep. However, some reviews mention issues with overall cleanliness, including dust, stained carpets, and mold in the bathrooms. The furniture throughout the rooms, including sofas and curtains, is often described as old and worn. Bathrooms are frequently cited as needing renovation, particularly due to the high bathtubs that can be difficult and potentially hazardous to access for showering. Some guests reported broken bathroom fixtures and a lack of proper ventilation. The air conditioning units are often noisy, and the TVs are typically older models without smart features or good image quality. Towels are sometimes described as old, rough, and thin.

Dining & Food Quality
The breakfast consistently receives positive feedback, with many guests describing it as good or excellent. It offers varied options, including fresh fruits, pastries, and hot food items. However, some guests found the breakfast to be basic or average for the hotel's category. There were occasional issues with replenishment of popular items, such as cheese bread, which could be cold or undercooked, and a perceived lack of a dedicated coffee machine. The coffee quality was also noted as watery by some. Beyond breakfast, dining options within the hotel are limited, with no full-service restaurant available for lunch or dinner, only a natural sandwich option.

Location & Accessibility
The hotel boasts an excellent central location, making it highly convenient for guests. It is situated close to numerous restaurants, markets, and various public transport options. Popular attractions such as shopping areas, parks, Carlos Gomes Square, and the local hippie fair are all within easy reach. While the immediate area is generally quiet, some guests have noted it can feel deserted or poorly lit at night. Valet parking is available on-site, which is a convenience, but it is consistently mentioned as being expensive, and some guests experienced delays or issues with car handling.

Staff & Service
Most guests commend the friendly, polite, attentive, and helpful staff, particularly highlighting the reception and housekeeping teams. The check-in process, however, can be slow and disorganized for some, even when guests have completed pre-check-in procedures, leading to frustration. While many appreciate the efficiency of the valet service, others have reported instances of rudeness or significant delays when retrieving their vehicles. Some guests also experienced issues with staff not fulfilling requests for additional items like extra pillows or in-room glasses and utensils, and a few found certain staff members to be unprepared or disrespectful in their interactions.

Additional Information
The hotel operates a pet-friendly policy, which is appreciated by guests traveling with animals. However, this policy comes with significant restrictions, such as pets not being allowed in common areas or left alone in rooms, and an extra fee is applied. Guests have also noted an unusual policy of charging for in-room items like glasses and plates, which can be unexpected. Despite the availability of pre-check-in online, many guests found that it did not streamline their arrival process, often requiring them to repeat information at the front desk.