Natura Park Beach Eco Resort & Spa

This resort offers a captivating escape, distinguished by its stunning beach and lush tropical gardens that provide a serene backdrop for a lively vacation. A key highlight is the vibrant entertainment program, which consistently receives high praise for its engaging performances and interactive activities. The property is particularly well-suited for couples seeking a romantic and relaxing retreat, families looking for diverse activities and dedicated children's areas, and friends desiring a social and fun-filled atmosphere. Guests frequently commend the attentive staff and the exceptional service found at popular spots like the Pure Chill Out Bar. To make the most of your stay, it is advisable to be prepared for potential delays during the check-in process, and many guests recommend considering the "Privileged" upgrade for access to exclusive areas and enhanced amenities.

Facilities & Amenities
The resort offers a comprehensive array of facilities designed to enhance the guest experience. A standout feature is the Pure Chill Out Bar, frequently lauded for its excellent coffee and relaxed atmosphere, often accessible with a Privileged package. Guests can unwind on luxurious double beach beds or explore the beautifully maintained tropical gardens, which feature tranquil reading nooks and hammocks for ultimate relaxation. The expansive pool area is a central hub for activity and enjoyment. For families, a well-organized miniclub provides engaging activities for younger guests. The resort also boasts a rejuvenating spa offering various treatments, and unique recreational options like archery are available. Some exclusive accommodations even include private pool rooms, adding a touch of luxury and seclusion to the stay.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is mixed, with Privileged rooms generally receiving higher praise. These upgraded accommodations are often described as spacious, clean, and well-maintained, featuring amenities such as balconies, mini bars, coffee makers, and TVs. However, some guests reported issues with the AC effectiveness, noting that rooms could remain warm and humid, and the temperature was often preset. Concerns were also raised regarding plumbing, with reports of showerheads spraying improperly, sinks and hot tubs draining slowly, and toilets requiring multiple flushes. While some found their rooms to be immaculately clean daily, others experienced inconsistencies with housekeeping consistency, including infrequent bedding changes, irregular mini bar refills, and staff entering rooms without waiting for a response. Minor complaints also included a lack of drawer space and coat hangers in some rooms.

Dining & Food Quality
The resort offers a diverse dining experience, though guest opinions are varied. The a la carte restaurants are a highlight, with the Japanese (Mikado) and Steakhouse (Rodeo) receiving consistent praise for their fantastic food quality and the engaging, entertaining chefs. The Italian restaurant (La Toscana) also garners positive mentions. The main buffet provides a wide variety of options, generally described as well-prepared and accommodating to diverse tastes. However, some guests found the buffet food repetitive over longer stays and occasionally overly salty. A significant concern for some was the presence of birds in the dining area, particularly around the buffet food, which raised hygiene concerns. Drinks are largely considered great, though a few guests found them too sweet or diluted. Convenient pizza, sandwich, and crepe stations are available for snacks throughout the day, with the beachside crepe place being a particular favorite. Some guests noted limited food availability between main meal times.

Location & Accessibility
The resort boasts an amazing location, particularly highlighted by its stunning beach. Guests consistently praise the crystal-clear waters and powdery white sand, creating an idyllic setting for relaxation and water activities such as kayaking and snorkeling. The beach area is described as peaceful and clean, offering plenty of loungers and a dedicated privileged section for enhanced comfort. Its proximity to the airport is also a convenient aspect for travelers. However, navigating the resort internally presents some challenges. Guests frequently mention the long internal distances to reach areas like the main food hall or entertainment venues, which can be particularly arduous for families or those with mobility issues. Reports indicate that internal transportation can be unreliable, leading to unexpected long walks. While there are vendors on the beach, most guests found them to be manageable and not overly persistent.

Staff & Service
Guest feedback on staff and service is notably mixed, though overwhelmingly positive. Most guests consistently commend the friendly, attentive, and professional staff, particularly highlighting the bartenders and animation team for their exceptional service and warm welcomes. Many staff members are praised for remembering guest preferences and going above and beyond to assist. The entertainment team is celebrated for their vibrant performances and ability to engage guests effectively. However, a significant number of reviews point to a brutal check-in process, often characterized by long waits, understaffing, and poor communication, creating a challenging start to the vacation. Some guests also reported isolated instances of rude or dismissive staff, understaffing leading to slow service in dining areas, and concerns about staff indifference to hygiene issues like birds near food. There were also rare mentions of fiscal dishonesty or incomplete room service.

Additional Information
For guests seeking additional insights, the resort offers excursions bookable at reception, though some advise exploring options with beach vendors for potentially better deals. The property is a popular destination for special occasions like birthdays and honeymoons, with staff often assisting in celebrations. The resort caters to diverse groups by featuring distinct adults-only and family sections. A notable aspect is the high number of repeat visitors, with some guests returning for over a decade, underscoring strong loyalty. Guests can enhance their stay by opting for a Premium or Privileged package, which grants access to exclusive areas such as the Pure Bar and potentially upgraded room types. However, be prepared for persistent timeshare sales pitches from on-site staff and numerous beach vendors offering various goods and services. Some guests also reported booking discrepancies regarding their reserved room types upon arrival.