Nelia Gardens

This hotel is widely regarded as a hidden gem, offering a peaceful retreat despite its central location that places guests within easy reach of all attractions. Its signature feature is the combination of spacious rooms and a quiet ambiance, making it an excellent choice for various travelers. Couples appreciate the serene atmosphere, while families benefit from the ample room space and convenient access to nearby amenities. Sightseers and business travelers find the proximity to the city center and transport links highly advantageous. Guests consistently highlight the hotel's exceptional cleanliness, comfortable accommodations, and the generally friendly and helpful staff. To enhance your stay, consider requesting a room away from the main bar or kitchen areas if you are sensitive to noise, and familiarize yourself with the specifics of the all-inclusive package upon arrival.

Facilities & Amenities
Guests generally praise the hotel's pool area, describing it as clean, quiet, and featuring comfortable sunbeds, though some note it can be small. While there were isolated incidents of pool closures for hygiene reasons, the overall experience is positive, with ample loungers often available. Rooms are frequently described as spacious and well-maintained, often including a balcony or terrace. Many rooms are equipped with a fridge and kettle, and some even feature a kitchenette, though guests occasionally mention a lack of tea bags, coffee, or cleaning detergents. Air conditioning is present and effective, though some units were reported as loud or needing maintenance. Wi-Fi receives mixed reviews, with some finding it fast and reliable, while others experienced connectivity issues. The hotel offers convenient free parking and a supermarket located right next door, adding to guest convenience. A gym and a playground for children are also available.

Cleanliness & Room Comfort
The hotel consistently receives high praise for its cleanliness, with many guests describing rooms as spotless and well-maintained through daily cleaning. However, a few guests reported issues such as sheets and towels not appearing clean, a yellow toilet seat, or a cracked sink. Rooms are generally considered spacious and comfortable, though some are noted as being older or outdated. Feedback on bed comfort is mixed; many guests found the beds to be very comfortable and relaxing, while some described them as uncomfortable or hard, with issues of single beds separating. Noise levels vary; most guests found the hotel quiet, especially in off-season, and appreciated the soundproof balcony doors. Conversely, some experienced noise from central location, loud air conditioning, or lack of soundproofing between rooms. Bathrooms are typically clean, with ample towels and toiletries, though some guests noted them as small or in need of renovation due to leaking showers or moldy silicon.

Dining & Food Quality
The breakfast at the hotel receives widespread acclaim, with guests frequently describing it as amazing, superb, and offering a wide variety of delicious options. However, a few guests found it basic, repetitive, or noted issues with the quality of hot items like bacon and eggs. The main restaurant and bar area, known as the Napa Crown, is generally well-regarded for its food quality, with many praising the tasty meals and good value. For all-inclusive guests, lunch and dinner are typically served at the sister hotel, Nelia Beach, which is a short walk away. While the food at Nelia Beach is often described as excellent with plenty of choice, the all-inclusive drink options at the hotel's bar receive significant criticism. Many guests found the all-inclusive drinks to be poor quality, tasteless, or weak, often served in small plastic cups, leading some to purchase alternative beverages. Snacks provided for all-inclusive guests were also noted as limited in variety and quality compared to paying customers.

Location & Accessibility
The hotel's central location is a major highlight for guests, consistently praised as optimal and excellent. It offers the unique advantage of being situated in the city center while maintaining a quiet and peaceful atmosphere. Guests appreciate its close proximity to key attractions, being just a few minutes' walk from the beach, the harbour, and the main street with its array of shops and restaurants. Public transportation, including bus stops, is also conveniently located nearby, providing easy access to other areas. The amusement park is within walking distance, and the water park is a short drive away. The availability of free parking directly at the hotel is a significant benefit for those traveling by car, adding to the overall accessibility and convenience of the property.

Staff & Service
The hotel's staff generally receives high praise for their friendliness, helpfulness, and professional demeanor. Guests frequently commend the reception staff for their welcoming attitude, efficiency during check-in, and willingness to assist with various requests, including late check-out and luggage storage. The housekeeping staff is consistently highlighted for their thorough daily cleaning and pleasant interactions with guests. However, feedback regarding the bar staff is notably mixed. While some guests experienced good service, many reported instances of unhelpful, rude, or inattentive behavior, particularly towards all-inclusive guests, who sometimes felt treated as "second-class citizens" compared to paying customers. Despite these specific concerns, the overall impression of service remains positive, with many guests appreciating the staff's dedication to ensuring a comfortable stay.

Additional Information
Guests consistently highlight the hotel's excellent value for money, making it a popular choice for budget-conscious travelers. A recurring theme, particularly among all-inclusive guests, is the perception of being treated differently by some bar staff, with drinks often served in small plastic cups and limited snack options, leading to a feeling of being a "second-class citizen." The hotel's pool hygiene was a concern for a few guests due to isolated incidents requiring temporary closures. Sunbed availability is generally good, though some guests noted issues with early morning sunbed reserving during peak times. For those visiting in the off-season, the hotel offers a very quiet and pleasant experience, though some heating issues were reported in winter. The convenience of a supermarket located right next door, open late, is a significant benefit for all guests. Some guests also noted that while "sea view" rooms are available, the view can be distant and not always worth the extra cost.