Nelva

This hotel is widely appreciated for its spacious rooms and a large, clean pool, making it a memorable stay for many. Its overall design and facilities are often highlighted as being well-maintained and comfortable. The hotel caters well to business travelers due to its quiet environment and amenities, and is also a good fit for families and couples seeking a relaxing getaway with ample space. Sightseers find it convenient due to its accessibility to the city center. To enhance your experience, consider requesting a room facing the pool for a quieter stay, and take advantage of the readily available taxis or public transport for easy access to the city's attractions.

Facilities & Amenities
The hotel boasts a large swimming pool that is consistently praised for its cleanliness and inviting atmosphere, though some guests noted that sunbeds can be limited during peak times, and the pool bar, while a great amenity, can experience slow service due to understaffing. The gym is available for guests, though some found the equipment limited or not fully functional. Wi-Fi connectivity is generally reliable, allowing guests to stay connected. The hotel offers convenient underground parking, which is a significant advantage, although it comes at an additional cost and can sometimes be full or have narrow spaces. The elevators are frequently mentioned as being slow, with occasional out-of-service issues leading to longer wait times.

Cleanliness & Room Comfort
Guests frequently commend the spaciousness of the rooms, often featuring large, comfortable beds that contribute to a restful night's sleep. While many rooms are described as clean and well-maintained, some guests noted signs of age, such as dated furniture, worn floors, and occasional unpleasant smells in the bathroom. Noise levels receive mixed feedback; some rooms are remarkably quiet, especially those overlooking the pool, while others experience considerable street noise, hallway noise, or sounds from neighboring rooms due to thin walls. Bathrooms are generally large, often equipped with two sinks and bathtubs, but the massage showers are frequently reported as not fully functional, or showing signs of limescale and mold.

Dining & Food Quality
The breakfast buffet is a highlight for many guests, offering a wide variety of options and generally high quality food, including hot and cold selections. However, during busy periods, some guests experienced slow replenishment of items and issues with coffee machines, leading to queues. The main restaurant receives positive remarks for its food quality and value, with specific dishes being well-received. Conversely, some guests found the menu limited or the food to be disappointing and not always worth the cost. The bar also offers food options, which are generally considered good, though room service can be limited.

Location & Accessibility
The hotel's location is generally considered convenient, situated a bit outside the city center but within a manageable 15-20 minute walk. Taxis are readily available directly outside the hotel and offer an inexpensive way to reach central attractions. Public transport, including bus and tram stops, is also easily accessible, providing good connections throughout the city. While the immediate area is described as a busy street or a typical urban neighborhood, some guests expressed concerns about a nearby "rough" or "degraded" area that is best avoided, particularly at night. The hotel is also conveniently close to a shopping mall and supermarkets.

Staff & Service
The staff consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlight their attentiveness and willingness to assist with various requests, contributing significantly to a positive stay. The check-in and check-out processes receive mixed reviews; some found them quick and efficient, while others reported slow processes and long waits, especially during peak times. While most interactions are positive, a few guests noted instances of perceived unhelpfulness or communication challenges due to language barriers. Overall, the staff's dedication to providing excellent service is a recurring theme in guest feedback.

Additional Information
Guests should be aware that while the hotel is generally well-maintained, some areas and rooms show signs of age, suggesting a need for updates. The Wi-Fi is typically good, though some users reported slower speeds for streaming. A common point of feedback concerns the elevators, which are often described as slow and can lead to extended waiting times, especially when one is out of service. Some guests were surprised by additional charges for amenities like kettles or water bottles in their rooms. It's also noted that smoking is permitted on balconies, which can be a drawback for non-smoking guests. The hotel's pool may have seasonal closures, which can disappoint guests expecting year-round access.