Hotel New Century

The hotel offers an exceptional traditional Japanese experience, primarily distinguished by its unobstructed, breathtaking views of Mount Fuji and Lake Kawaguchiko directly from guest rooms and various facilities. Guests consistently highlight the impeccable service provided by the staff, the relaxing onsen baths, and the authentic Japanese-style accommodations and dining. This makes it an ideal destination for sightseers eager to capture iconic views, couples seeking a serene and romantic getaway, and families looking for a culturally rich and comfortable stay. For those desiring a truly immersive traditional Japanese experience, the hotel excels. To ensure a seamless visit, guests are advised to book their stay well in advance due to the hotel's popularity and to take full advantage of the convenient complimentary shuttle service.

Facilities & Amenities
Guests frequently praise the hotel's well-maintained Onsen baths, which offer stunning views of Mount Fuji, particularly from the upper floor. Many appreciate the inclusion of massage chairs near the Onsen areas, providing an extra layer of relaxation. While the hotel maintains a traditional charm, some guests note the use of traditional keys instead of modern keycards, which some prefer for convenience. Complimentary Wi-Fi is available, though several guests reported it can be slow or spotty, particularly for streaming. Rooms are equipped with hot water dispensers and tea/coffee making facilities, which are highly valued, especially during colder months. The hotel also provides ice machines and vending machines for guest convenience, and free water is available near the Onsen.

Cleanliness & Room Comfort
The hotel rooms are consistently described as spacious and spotlessly clean, despite some areas of the hotel appearing slightly dated. Guests staying in the Japanese-style rooms appreciate the authentic experience, with futon beds that are prepared and put away by staff daily, though some found them to be thin or uncomfortable. Many rooms boast stunning views of Mount Fuji and the lake, enhancing the overall ambiance. In-room amenities include smart TVs with access to streaming services like YouTube and Netflix, and bathrobes (Yucatas) are provided. While the bathrooms are generally clean, one guest noted that the showerhead quality could be improved. Noise levels are generally low, contributing to a peaceful stay.

Dining & Food Quality
The hotel's half-board option, including both dinner and breakfast, receives widespread acclaim from guests. Consistently described as delicious, abundant, and beautifully presented, the Japanese-style meals feature a wide variety of dishes that showcase traditional flavors and fresh ingredients. While some guests noted certain dishes could be on the saltier side, the overall food quality is highly praised. Breakfast is often highlighted for its extensive variety and generous portions, with staff actively encouraging guests to have seconds. Meals are typically served in a common dining area, which, while clean, some guests found to be a bit dated in appearance. The hotel is also noted for its accommodating approach to dietary needs, such as food allergies, when informed in advance, ensuring a pleasant dining experience for all.

Location & Accessibility
The hotel boasts an excellent central location directly on the shores of Lake Kawaguchiko, offering unparalleled and unobstructed views of Mount Fuji directly from the rooms and various common areas. It is conveniently situated near a red line bus stop, providing easy access to various attractions and sightseeing spots around the lake. A significant advantage highlighted by guests is the hotel's complimentary shuttle service to and from Kawaguchiko Station, which is described as incredibly convenient and efficient, saving guests both time and transportation costs. While the hotel is approximately a 25-30 minute walk from the main station, the readily available shuttle service effectively mitigates this distance. Furthermore, free parking is conveniently available directly in front of the hotel, making it highly accessible for guests traveling by car.

Staff & Service
The staff and service at the hotel are consistently lauded as exceptional, frequently cited as the absolute highlight of guests' stays. Reviewers overwhelmingly use terms like friendly staff, attentive, polite, helpful, and impeccable to describe their interactions. Staff members are noted for going above and beyond, assisting proactively with luggage upon arrival and departure, offering thoughtful recommendations for local sights and restaurants, and even taking photos for guests to capture their memories. The check-in process is described as smooth, clear, and detailed, and many staff members are proficient in English, which greatly facilitates easy communication for international visitors. Guests particularly appreciate the personalized touches, such as staff waving goodbye upon departure and providing assistance with transportation beyond the regular shuttle service, demonstrating a genuine commitment to guest satisfaction.

Additional Information
The hotel offers several unique and thoughtful touches that significantly enhance the overall guest experience. Guests celebrating special occasions like birthdays or anniversaries are often pleasantly surprised with a thoughtful small gift from the hotel, adding a personal touch to their stay. Upon departure, some guests receive postcards as a memorable keepsake, a gesture that is much appreciated. While the hotel maintains a traditional aesthetic, it ensures modern comforts such as smart TVs in rooms, allowing access to streaming services like YouTube and Netflix. Additionally, free water is readily available in front of the Onsen area and in rooms, and some reviews mention the provision of umbrellas, a practical amenity. Guests should be aware that due to the hotel's popularity and high demand, it is highly recommended to book well in advance to secure a reservation, especially during peak seasons.