New Martinsville Inn

The hotel offers a notable Ohio River view which is appreciated by some guests, providing a pleasant backdrop to their stay. However, a significant and recurring disappointment for many visitors, especially families and leisure travelers, is the consistent closure of the pool and hot tub, often without prior notification. Overall, the guest experience is heavily impacted by widespread concerns regarding cleanliness, the outdated condition of rooms, uncomfortable beds, and highly mixed interactions with staff. For budget-conscious travelers or those visiting local family and friends, the location might be convenient, but managing expectations about the property's amenities and room quality is crucial. It is advisable to confirm the operational status of all facilities, particularly the pool, before making a reservation, and to be prepared for potentially dated accommodations.

Facilities & Amenities
A major point of contention for many guests is the consistent unavailability of key amenities, particularly the swimming pool and hot tub, which are frequently reported as closed, broken, or even shut down by the health department. This is a significant letdown for guests who book specifically for these features, including families with children. While some rooms may offer a jacuzzi tub, reports indicate issues such as brown water or lack of jet pressure. Additionally, some guests experienced problems with the air conditioning units, finding them old and ineffective, especially during warmer weather. The televisions in rooms are often described as old or non-functional, further detracting from the in-room experience.

Cleanliness & Room Comfort
The most pervasive issue highlighted by guests is the severe lack of cleanliness and the poor condition of the rooms. Many reviews describe dirty carpets that leave socks black, stained bedding (including yellow, brown, and blood-like marks), and filthy mattresses often with ripped covers. Reports of mold are frequent, appearing on walls, ceilings, bathtubs, and around air conditioning units. Several guests, including families, reported waking up with bed bug bites, with evidence of bed bugs found on mattresses and box springs. Rooms are consistently described as outdated, with furniture from the 60s or 70s, corroded fixtures, and strong, unpleasant odors like stale cigarettes or chemical cover-ups. The beds are widely criticized for being uncomfortable, old, and having poking springs, while pillows are often described as flat. Bathrooms also suffer from issues like clogged toilets, tubs that won't drain, and dirty coffee makers.

Dining & Food Quality
Feedback regarding dining options, specifically breakfast, is largely negative. Many guests reported that breakfast was advertised but not actually available during their stay. For those instances where it was offered, the selection was described as very poor, consisting almost entirely of sugary items like Pop-Tarts and danishes, with a notable absence of healthy options such as fruit. Some guests referred to it as a "Dollar General breakfast," indicating a very basic and unappealing spread. This lack of a substantial or healthy breakfast option was a disappointment for many visitors expecting a more complete start to their day.

Location & Accessibility
The hotel's location is generally considered convenient by guests, particularly for those visiting family or attending local events, with some noting its proximity to a small plaza for easy access to amenities. A significant positive aspect highlighted by several guests is the pleasant Ohio River view available from certain areas of the property, offering a scenic backdrop. While parking is available, it is often described as empty, suggesting ample space but not necessarily indicating any specific features or costs. The hotel's accessibility to local points of interest is a primary draw for guests who have specific reasons for being in the area.

Staff & Service
Guest experiences with staff and service are notably mixed. Some guests reported encountering friendly staff who were courteous, professional, and helpful, even going out of their way to accommodate requests or provide attention to children. However, a significant number of reviews describe staff as rude, unhelpful, or even confrontational, particularly during check-in or when addressing issues. Instances of long waits for check-in and staff being unwilling to assist with problems or process refunds were frequently mentioned. There are also recurring complaints about the hotel's cancellation policy and refund process, with guests reporting being charged for cancelled rooms or denied refunds even when they did not stay due to unsatisfactory conditions.

Additional Information
Guests should be aware of the hotel's deposit policy, which often involves a $100 charge held for 48 hours, and some guests reported that a copy of their credit card was kept on file without their explicit consent. There are significant health and safety concerns raised in multiple reviews, including reports of bed bugs and widespread mold on various surfaces within the rooms and common areas. Some guests also noted the presence of old HVAC units positioned outside the main entrance, which they perceived as a potential fire hazard. Furthermore, the hotel has a history of refusing refunds, even when guests depart early due to the unsatisfactory condition of their rooms, leading to disputes with booking platforms.