New Orleans Marriott

The hotel stands out for its prime central location, offering unparalleled access to the vibrant French Quarter and direct views of Mardi Gras parades. Its lively and well-appointed lobby serves as a hub of activity, providing various convenient amenities. The hotel is an excellent choice for sightseers and tourists eager to explore the city's main attractions on foot, as well as conference attendees benefiting from its comprehensive facilities. Mardi Gras enthusiasts will find the direct parade access particularly appealing. While most guests appreciate the generally clean environment and comfortable beds, some note that rooms can be dated. To enhance your stay, consider requesting a room on a higher floor for better views and reduced street noise, and be prepared for potentially busy check-in times, especially during peak seasons.

Facilities & Amenities
The hotel offers a range of facilities and amenities that enhance the guest experience. The lobby area is consistently praised for its lively atmosphere, ample seating, and overall appealing design. Many guests highlight the M-Club or Executive Lounge as a significant benefit, noting its excellent food selection, including a breakfast buffet with an omelet station, and a quiet, well-stocked space for snacks and evening bites. The fitness center is described as nice and well-equipped, providing options for a decent workout. While there are outdoor pools with good views, some guests experienced closures due to maintenance or weather, and some found the water to be cold despite being heated. The elevators are generally fast and efficient, though some guests found the system confusing or experienced long waits during peak hours, and a few noted them to be noisy. A large, well-stocked Pantry and an on-site Starbucks provide convenient options for quick meals, snacks, and beverages.

Cleanliness & Room Comfort
Guest feedback on cleanliness and room comfort is mixed but detailed. Most guests find the rooms to be generally clean and well-maintained, with many praising the comfortable beds and good pillows that ensure a restful sleep. Many rooms offer great views of the city or river, enhancing the overall experience. The air conditioning is typically effective, providing a comfortable temperature. However, a significant number of reviews indicate that the rooms, particularly the bathrooms, are dated and in need of renovation. Bathrooms are frequently described as tiny, lacking space, having low water pressure in the shower, and sometimes issues with clogged drains. Noise levels are a recurring concern, with guests reporting street noise from the busy location, elevator noise, and sounds from adjacent rooms or hallways, impacting the tranquility of the stay. Some specific instances of mold, bugs, or housekeeping oversights were also noted.

Dining & Food Quality
The hotel's dining and food quality generally receive positive remarks from guests. The breakfast offerings, particularly in the M-Club, are frequently highlighted as excellent, featuring a buffet with a popular omelet station, fresh beignets, and a wide selection of hot and cold items. Many guests found the overall food quality at the hotel's restaurants and bar to be good to delicious, with specific mentions of grilled oysters, po boys, steak, and salmon. The lobby bar is often described as lively and a great place to relax. While room service food quality is praised, some guests experienced significant delays or issues with order placement. A few reviews noted that some food items were overpriced or that service in the main restaurant could be slow or understaffed, leading to a less than ideal experience for some.

Location & Accessibility
The hotel's central location is consistently highlighted as its strongest asset, placing guests within easy walking distance of numerous key attractions. It is perfectly situated for exploring the French Quarter, Bourbon Street, the Riverwalk, and various restaurants and shopping areas. Guests appreciate the convenience of a streetcar stop directly outside the hotel, providing accessible transportation to other parts of the city, including the WWII Museum and the Superdome. For those attending Mardi Gras, the hotel's position directly on the parade route is a significant advantage. While the location offers great accessibility, guests frequently mention the cost and challenges associated with parking, which is typically valet-only and can be expensive, with some experiencing slow service or issues with larger vehicles. Despite the vibrant street activity, many feel the hotel's internal environment is safe.

Staff & Service
The staff and service at the hotel generally receive high praise for their friendliness, helpfulness, and attentiveness. Many guests commend the bell staff and valet service for their efficiency and pleasant demeanor. Housekeeping is often described as exceptional and responsive to requests, ensuring rooms are clean and well-maintained. The M-Club staff and concierge are consistently highlighted for their top-notch, customer-focused approach. However, feedback regarding the front desk is notably mixed; while some found check-in quick and efficient, many reported long lines, understaffing, and instances of unhelpful or rude interactions, including a lack of clear communication about hotel amenities or fees. Some guests also experienced issues with room service delivery times and found certain bar or restaurant staff to be dismissive, contrasting with the otherwise positive service experience.

Additional Information
Guests should be aware of a mandatory destination fee charged daily, which often includes a credit for on-site food and beverages, though some found this policy unclear upon booking. The hotel utilizes a modern elevator system that requires scanning a room key to select a floor, which can be confusing for first-time visitors, so it's advisable to ask for instructions at check-in. For those who prefer their room serviced at a specific time, it is recommended to communicate directly with the front desk, as in-app requests may not always reach the housekeeping staff. Additionally, while the M-Club offers extensive food options, guests should note that alcoholic beverages within the lounge are typically an extra charge. It's also worth noting that rooms generally do not include an in-room microwave, with shared facilities possibly available elsewhere. Some guests have also reported significant incidental charges or holds on their credit cards that were slow to be refunded after checkout.