Positive Reviews
positive:
Ideal French Quarter Location
Guests remark that the location of the hotel is perfect for exploring and enjoying the historic points of interest, cultural attractions, music venues, galleries, fine dining options, shops, and nightly entertainment of the famous New Orleans French Quarter. Guests report that the hotel is within a short stroll from Bourbon Street. .
positive:
Attentive, Accommodating Service Staff
Guests have high praise for the service staff, describing the staff as attentive, accommodating, cordial, and welcoming. Extending warm southern hospitality, the service is first-class and all guest requests are processed promptly. Check-in and check-out is expedited and luggage storage, dry cleaning and laundry services are available. Guests comment that the service is first-class and faultless.
positive:
Comfortable And Convenient Convention Hotel
With over 1600 rooms, the hotel is a second home to business travelers. The hotel features a business center with Internet access, over 80,000 square feet of conference, meeting, banquet and function rooms and parking is free. The venue is a brilliant choice for a business conference, wedding reception or grand gala event. The hotel features an event desk for help with planning events of any size. .
Negative Reviews
negative:
Dated and Drab
Returning guests are disappointed to see evidence of decline in the once grand hotel. Guests comment that the service is still stellar, the location perfect, and the food fabulous, however, guests remark that the hotel is now ready for a renovation as the building and furnishings are showing signs of wear and the property appears drab and dated.
negative:
Public Areas Crowded and Busy
Guests comment that the convention hotel is always busy, causing waiting time at the elevators, delays in check-in, and waiting for service response time. Guests suggest that when large groups are checking into the hotel or at busy times, additional personnel on the front desk would relieve the problem. .
negative:
Maintenance Neglected
Guests report dripping faucets, leaking showers, and clogged plumbing. .