Hotel New Otani The Main is a five-star hotel set in a 400 year old Japanese garden and features an indoor pool, a business center and a health club. Each of the 1479 individually furnished and air-conditioned rooms features a deep soaking tub, free Wi-Fi, a flat-panel digital TV with pay movies available, a minibar, refrigerator and a coffee/tea maker. Hotel New Otani The Main has a sauna, a spa and offers a massage service. The hotel features a koi fishpond, a waterfall, a 24-hour front desk, an outdoor seasonal pool, a convenience store and an onsite tennis court. The hotel has an impressive 20 restaurants, three coffee shops and four bars onsite. Chinese, Japanese and Western cuisine are all catered for. Guests can enjoy Japanese culture at the tea ceremony room. The hotel is less than a ten minute walk from five subway lines and within easy access of Roppongi and Ginza.
WiFi in lobby
Free WiFi
Pool
Spa
Parking
Pets
A/C
Restaurant
Hotel bar
Gym
Guests were very satisfied with the large and luxurious beds. There were enough pillows on the beds and the mattresses were all quite comfortable. The rooms were very clean as the housekeeping staff gave them a thorough cleaning on a regular basis.
The members of staff are very professional and courteous. Housekeeping staff pay special attention to all rooms and leave them looking very clean. Room service is delivered on time and any mistakes are quickly rectified. The staff members go out of their way to ensure you have a fulfilling and undisturbed stay at the hotel.
The hotel is close to a variety of subway stations which conveniently makes travelling from place to place easier. There are also many shops, bars, coffee shops and restaurants where guests can explore their shopping adventure and the Japanese cuisine.
Quite a number of guests have complained about the expensive prices in the hotel. They felt that the quality of the food served was way below the amount they were required to pay and therefore they did not get good value for their money.
The hotel offers free Wi-Fi but some guests felt that their rooms weren't able to connect. Some did not get any Wi-Fi signal at all in their rooms during their stay here. Their feeling was that it should be a must to have it in all rooms.
A few guests complained about the thin walls. Noise carried easily from room to room. Guests could hear conversation from other rooms and this was a major problem especially for those who had to get up early in the morning and couldn't fall asleep.