New Victorian Inn & Suites

This hotel is frequently chosen by budget travelers and those seeking a convenient overnight stay due to its strategic location near major interstates and shopping areas. However, guests consistently report significant issues with the hotel's overall cleanliness and the poor condition of its facilities, which often fall short of expectations set by online images. While some staff members are noted for their helpfulness, many guests encounter unhelpful or rude interactions. The breakfast offerings are generally considered subpar, and concerns about the surrounding neighborhood safety are frequently raised. For road trippers or truck drivers seeking an economical stop, it may serve its basic purpose, but it is not recommended for families or solo female travelers due to recurring safety and hygiene concerns. To ensure a more comfortable experience, it is advisable to inspect your room thoroughly upon arrival and be prepared for potential inconsistencies in service and amenities.

Facilities & Amenities
The hotel's facilities frequently receive negative feedback, with many guests reporting issues with the air conditioning units being loud, ineffective, or completely non-functional, leading to uncomfortable room temperatures. The elevators are a common point of concern, often described as broken, slow, or unreliable, with only one typically in operation. While Wi-Fi is available, some guests experience poor connectivity. The pool is almost universally reported as being closed, drained, or out of service, despite being advertised. Similarly, the fitness center is often found to be non-existent or permanently closed. The game room also receives complaints about broken machines and difficulties with payouts. Guests occasionally mention the presence of vending machines, but the laundry service is frequently noted as being unavailable or broken, adding inconvenience for longer stays.

Cleanliness & Room Comfort
The cleanliness and room comfort are major points of dissatisfaction for many guests. Rooms are frequently described as "gross," "filthy," or "dirty," with common complaints including visible mold in bathrooms, holes in the wall, and pervasive unpleasant odors. Stained sheets and dirty towels are recurring issues, often leading guests to feel uncomfortable and question hygiene standards. The beds are widely reported as uncomfortable, being too hard or having thin mattresses with metal bases. Many in-room amenities are often found to be broken or missing, such as non-functioning lights, broken TVs, missing remotes, or inadequate water pressure in showers. Guests also frequently mention high noise levels from the air conditioning unit and other guests, impacting their ability to rest.

Dining & Food Quality
Feedback on dining & food quality, particularly the breakfast, is largely negative. Many guests describe the breakfast as "poor quality," "sparse," or "nasty," with limited options that often run out quickly. Common offerings include bagels, cereal, and waffles, but items like biscuits and gravy are frequently served cold or stale. Guests often note the absence of essential items such as juice, fresh fruit, or any form of protein like eggs or meat. The coffee is sometimes acceptable, but the overall presentation and availability are inconsistent. Many guests report that breakfast items are not fully set up at the advertised time, or that staff are slow to restock, leading to disappointment and a need to seek food elsewhere.

Location & Accessibility
The hotel's location is often cited as one of its few positive attributes, being conveniently situated with interstate access and close proximity to various shopping areas and local attractions. This makes it a practical choice for travelers passing through or those needing easy access to main roads. The parking lot is generally large and accommodating for vehicles. However, the surrounding neighborhood is a significant concern for many guests. Numerous reviews describe the area as "sketchy" or "unsafe," with reports of suspicious individuals and activities around the property. This detracts from the overall guest experience, making some feel uneasy or reluctant to venture out, especially during evening hours.

Staff & Service
The staff & service at the hotel receive mixed, but often critical, reviews. While some guests commend the friendly staff and their helpful demeanor, particularly during check-in or when addressing immediate room issues, many others report negative interactions. Common complaints include staff being "not friendly," "hard to understand" due to language barriers, "disinterested," or "rude." The check-in process can be problematic, with guests sometimes being assigned rooms that are already occupied or not as reserved. Housekeeping is a frequent point of contention, with many guests stating that their rooms were not cleaned, or sheets and towels were not changed during their stay, requiring them to repeatedly request basic amenities. The overall customer service is often described as lacking attentiveness and professionalism.

Additional Information
Guests frequently highlight discrepancies between the hotel's online photos and its actual condition, describing the images as misleading and not representative of the current state of the property, which many feel is in dire need of renovations. A recurring issue is the unexpected safety deposit required at check-in, which often leads to confusion and difficulty in obtaining refunds. Some reviews suggest the presence of long-term residents or a transient population, which contributes to concerns about the overall atmosphere and safety. While the hotel has a pet-friendly policy, guests note challenges in finding suitable outdoor areas for pets. The general consensus is that the hotel has significantly "gone downhill" over recent years, with a clear lack of routine maintenance and investment in its upkeep.