NH Brussels Carrefour de l'Europe

The hotel's prime central location is its most celebrated feature, positioning guests within a few minutes' walk of Brussels Central Station and the iconic Grand Place. This makes it an ideal choice for sightseers and tourists eager to explore the city's main attractions, as well as business travelers seeking convenient access to transport and the city center. Guests frequently commend the hotel's cleanliness, the comfort of its rooms, and the consistently friendly and helpful staff. While many appreciate the hotel's charm, some note that the building shows signs of age and could benefit from refurbishment. For families and couples, the hotel offers a practical and comfortable base for urban exploration. To enhance your stay, consider requesting a room on a higher floor or facing the quieter square if you are sensitive to noise, and be prepared for the possibility of minor maintenance quirks given the hotel's older structure.

Facilities & Amenities
Guests frequently appreciate the convenience of in-room amenities, particularly the coffee machine with pods, which allows for a fresh brew at any time. While some rooms are equipped with a safe, a few guests found them to be too small or reported them as non-functional. The hotel provides free Wi-Fi, which is generally considered acceptable for staying connected. The lobby is described by some as small and old-fashioned, and the elevators are noted to be older in style. Some reviews mention an empty minibar, while others highlight the thoughtful provision of complimentary bottled water. There is no consistent mention of a fitness center, swimming pool, or dedicated bar area, with one review noting a bar was closed. Overall, the focus is on essential in-room comforts rather than extensive recreational facilities.

Cleanliness & Room Comfort
The hotel generally receives praise for its clean rooms, with many guests finding them to be well-appointed and of a good size. The comfortable beds are frequently highlighted, contributing to a restful stay. Many rooms offer impressive views of the city or the square, enhancing the guest experience. However, feedback on room comfort is mixed, as a significant number of guests note that the hotel and its rooms appear old and outdated, showing signs of wear and tear. Specific concerns include worn-out furnishings, loose power outlets, and rust on bathroom fixtures. Some bathrooms are described as small or having cramped bathtub/shower combinations. Noise levels can vary; while rooms facing the square are often described as soundproofed, some guests reported street noise or plumbing noise. Issues with heating and air conditioning were also mentioned, with some rooms being too cold or having tricky climate control.

Dining & Food Quality
The hotel's breakfast buffet consistently receives high praise from guests, often described as excellent, very good, or comprehensive. Many appreciate the wide variety of food options available, including fresh pastries, breads, fruits, juices, and hot items like eggs and sausages. The presence of a coffee machine with multiple choices is also a popular feature. While most guests find the breakfast to be of good quality and value, a few felt it was too simple for the price or not as extensive as offerings at other hotels. Some minor issues were noted, such as a kettle with limescale or the appearance of some vegetables in the salad. The dining room, located in the basement, is described as pleasant, though some guests would prefer natural light. Overall, the breakfast is a strong point, contributing positively to the guest experience.

Location & Accessibility
The hotel's central location is overwhelmingly cited as its greatest asset, placing guests within an exceptionally convenient distance of Brussels' key attractions. It is just a few minutes' walk from both the Brussels Central Station and the iconic Grand Place, making it an ideal base for exploring the city on foot. Guests appreciate its proximity to the city hall, pedestrian zones, numerous shops, and a wide array of restaurants. It is also conveniently located near various tour pick-up points, simplifying sightseeing plans. While the hotel is situated on a vibrant square that can be noisy at night, many reviews confirm that the rooms are adequately soundproofed, mitigating potential disturbances. Parking facilities are available nearby, with some guests noting the presence of electric chargers, adding to the hotel's accessibility.

Staff & Service
The hotel staff consistently receives high commendation for their friendliness, professionalism, and attentiveness. Guests frequently highlight their helpful and welcoming demeanor, often going above and beyond to assist with inquiries, provide recommendations, and resolve issues. The check-in process is generally described as smooth and efficient, and staff are noted for their willingness to accommodate requests. Many reviews specifically praise individual staff members for their exceptional service, contributing to a positive and memorable stay. While the vast majority of feedback is overwhelmingly positive, a few isolated comments mentioned staff being less warm or appearing inexperienced. However, the prevailing sentiment is that the staff's dedication to providing excellent customer service is a significant strength of the hotel.

Additional Information
The hotel offers an eco-friendly policy that allows guests to decline daily room cleaning in exchange for complimentary drinks, a feature many appreciate for its convenience and environmental consideration. While some rooms boast impressive views of the city or the lively square, guests should be aware that the hotel is housed in an older building, which contributes to its character but also means some areas may appear dated despite recent renovations in certain sections. A recurring minor inconvenience mentioned by guests is the tendency for key cards to malfunction, requiring frequent re-issuance. Additionally, some guests noted that the in-room televisions are not smart TVs, limiting entertainment options. For those traveling with children, it's worth noting that sofa beds may not be comfortable for extended stays.