NH Budapest City

This hotel is highly regarded for its central location and the exceptionally friendly and helpful staff who consistently go above and beyond to ensure a pleasant stay. Guests frequently highlight the hotel's overall cleanliness and the comfort of its accommodations, making it a popular choice for various types of travelers. It is particularly well-suited for sightseers and business travelers due to its proximity to major attractions and transport links. Groups and families also find the hotel accommodating, with many praising the staff's ability to handle large bookings smoothly. For a more comfortable experience, guests might consider requesting a room that does not face the inner atrium to minimize potential noise and ensure better air circulation, and be aware that air conditioning operation can be seasonal.

Facilities & Amenities
The hotel provides a range of convenient facilities for guests. A well-equipped fitness center and a sauna are available, offering options for relaxation and exercise, though some note the gym is small. Wi-Fi is accessible throughout the property, allowing guests to stay connected, although some reviews mention the signal can be weak in certain areas. The hotel also features comfortable meeting rooms suitable for business gatherings and a pleasant bar/lounge area where guests can unwind. Elevators provide easy access to all floors, contributing to overall convenience.

Cleanliness & Room Comfort
Guests generally find the rooms clean and comfortable, with many appreciating the spacious layouts and firm beds that ensure a restful sleep. In-room amenities often include a coffee maker and kettle, along with a well-stocked minibar. While most reviews praise the cleanliness, some guests have noted occasional issues such as dust or hair on the floor, and some bathrooms are described as needing renovation, with concerns about poor water pressure or the design of the shower leading to wet floors. AC/heating issues are a recurring theme, with some reporting units being noisy, broken, or seasonally controlled, leading to uncomfortable temperatures. Noise from the reception area, inner patio, or street can also be an issue for some rooms, though many find the rooms generally quiet.

Dining & Food Quality
The breakfast at the hotel receives widespread praise for its delicious and varied selection. Guests appreciate the good selection of items, including salads, pastries, eggs, cold meats, and fruits, along with good coffee and juices. The service in the dining area is consistently described as attentive. However, some guests have noted that the juices are not always cold, and recent breakfast changes have replaced some local products with more generic options. The hotel's restaurant has limited dinner options, and the bar does not always offer food, which can be a drawback for guests looking for in-house dining beyond breakfast.

Location & Accessibility
The hotel boasts an excellent central location, situated on a quiet street yet within easy walkable distance to many of Budapest's key attractions. Guests can easily reach landmarks such as the Parliament Building, the Danube River, Margaret Island, St. Stephen's Basilica, and the Market Hall. The area is considered a safe neighborhood, and public transport options, including metro, tram, and bus stops, are conveniently located just a few minutes away. For those traveling by car, private parking is available in a garage, though some guests find the parking to be expensive. A few reviews mention the street being narrow, which can be challenging for larger vehicles.

Staff & Service
The staff at this hotel consistently receive high praise for their exceptional helpfulness, friendliness, and professionalism. Guests frequently highlight the reception staff for their warm welcome, efficient quick check-in/out process, and valuable local recommendations. The bar staff and restaurant staff are also commended for their attentive service and pleasant demeanor, with many guests mentioning specific individuals by their roles for their outstanding contributions. Housekeeping is noted for maintaining clean rooms and being responsive to requests. While most experiences are positive, a few guests have mentioned a lack of a bellhop/porter service and occasional instances of receptionists not offering luggage assistance.

Additional Information
Guests have occasionally noted a distinct smell in the lobby, which some speculate might be related to the sauna facilities. In one instance, a power outage affected some guests. The hotel is well-equipped to handle group bookings, with many large parties reporting smooth and accommodating stays. A thoughtful gesture mentioned by one guest was receiving a birthday cake from the hotel. Furthermore, the hotel has demonstrated excellent lost and found service, with one guest's valuable item being safely returned after being left behind.