Hotel NH Collection Mexico City Reforma (Mexico City, Mexico)

This was typically the first thing guests commented on in their reviews. The hotel’s location was descried as ideal, with guests saying it was central, and so near any of the city’s attractions, but also in an extremely safe neighbourhood were they felt very much at ease.

Several guests commented on the general design of the hotel. It is newly refurbished and modern, and while this style often rubs some the wrong way, the overwhelming majority of guests felt it was well done and very stylish. They felt like they were staying at a very trendy hotel.

Guests were very impressed with the buffet breakfast available every morning. There were almost no complaints to speak of, with most guests saying it was varied, delicious and made for a great start to their day.t a very trendy hotel.

A number of guests reported that the pool area seemed to be out of sync with the rest of the property. They speculated that it was the sole area that had not been renovated at the time of their visit. It looked out of place to them considering the modern and stylish design of the rest of the hotel.

A solid minority of guests experienced problems with staff members during their stay. The reception staff in particular were said to be a bit unfriendly and unhelpful at times, lacking in good customer service skills.ery trendy hotel.

There seemed to be an unusually high number of guests who reported problems with their final bill, including with the room rate they were ultimately charged.