NH Collection Plaza Santiago

The hotel is highly regarded for its prime location directly adjacent to the Costanera Center, making it a standout choice for guests. This strategic positioning offers unparalleled access to extensive shopping, diverse dining options, and the iconic Sky Costanera. Guests consistently praise the hotel's attentive staff, impeccable cleanliness, and comfortable accommodations, which contribute to a pleasant stay. The hotel is particularly well-suited for business travelers seeking efficiency and convenience, sightseers eager to explore the city's attractions, and families looking for spacious rooms and easy access to entertainment. Couples also find it an ideal setting for a romantic urban escape. For an enhanced experience, guests recommend requesting a room on a higher floor to enjoy the impressive city views, and it is advisable to inquire about pool availability upon booking.

Facilities & Amenities
The hotel provides a range of facilities designed to enhance guest comfort and convenience. A gym is available, though some guests suggest it could benefit from improvements, and its location directly above certain suites has been noted to cause noise disturbances. The pool, situated on the top floor, offers spectacular city views, but some visitors found it to be smaller than expected or noted that it was occasionally closed for maintenance. Wi-Fi connectivity is generally reliable and fast, though a few guests experienced intermittent disconnections. In-room amenities include a Nespresso machine and a mini-bar, adding to the convenience. Guests also appreciate the presence of ice machines and vending machines on various floors.

Cleanliness & Room Comfort
Guests generally find the rooms to be spacious and commend their cleanliness and overall condition. The comfortable beds and high-quality linens are frequently highlighted for ensuring a restful night's sleep. Many rooms offer impressive city views, enhancing the stay. However, some guests have reported issues with air conditioning temperature control and noted varying noise levels from outside or adjacent rooms, including plumbing and gym activity. While most bathrooms are well-maintained, a few are described as small or having shower drainage problems. Some older televisions with poor signal quality and a lack of modern smart features were also mentioned, alongside occasional inconsistencies in the provision of storage space.

Dining & Food Quality
The hotel's breakfast consistently receives positive feedback for its variety and quality. Guests enjoy a wide selection of options, including fresh fruits, juices, pastries, and hot dishes, with the added benefit of eggs prepared to order. The coffee is generally well-received, though some found its quality inconsistent. While the restaurant offers an exquisite dining experience with good quality food and convenient pricing, some guests had mixed opinions on the overall buffet selection and the timing of food replenishment during busy breakfast hours. Room service is also available, providing a convenient dining option for guests preferring to eat in their rooms.

Location & Accessibility
The hotel's central location is a significant advantage, placing guests directly next to the Costanera Center, a major shopping and entertainment hub. This proximity allows for easy access to numerous restaurants and shops. The hotel is also conveniently located within walking distance of the Tobalaba metro station, providing excellent connectivity to other parts of the city. A tourist bus stop directly across the street further enhances accessibility for sightseers. The surrounding area is considered safe, contributing to a comfortable experience for visitors. While parking is available, some guests found the access inconvenient due to a lack of direct elevator connection to the rooms and slow barrier operation.

Staff & Service
The staff at the hotel consistently receives high praise for their friendliness, helpfulness, and professionalism. Many guests highlighted the attentive service provided by various team members, who are often willing to go above and beyond to assist with requests and resolve issues. The check-in process is generally efficient, though some guests experienced delays due to long queues or understaffing at the reception. Housekeeping is typically thorough, ensuring rooms are clean and well-maintained, but a few reviews noted inconsistencies in daily service or replenishment of in-room amenities. Overall, the staff's commitment to providing a positive guest experience is a recurring theme.

Additional Information
Guests staying in suites should be aware that the gym's location directly above can result in noise from weights and exercise, potentially impacting sleep. Access to parking can be inconvenient as there is no direct elevator from the garage to the guest floors, requiring a walk through a noisy and windy area. Some guests experienced frequent key card deactivation, necessitating repeated trips to the reception. While rooms are generally well-equipped, the provision of amenities like water bottles and slippers can be inconsistent for multiple occupants. For international travelers, the availability of 110v outlets in the rooms is a convenient feature. Guests should also note that they are expected to bring towels from their room to the pool.