NH Mexico City Valle Dorado

This hotel, distinguished by its unique location within a shopping mall, offers a convenient and comfortable stay, particularly appealing to business travelers and pet owners. Guests frequently commend the hotel's overall cleanliness, the attentiveness of its staff, and the comfort of its rooms. While the integrated mall setting provides easy access to amenities, some guests note challenges with parking costs and the efficiency of check-in and check-out processes. To ensure a smooth experience, it is advisable to clarify parking fees upon booking and confirm your preferred room type, especially regarding bed configurations, as these are common points of feedback.

Facilities & Amenities
The hotel provides a well-equipped gym that is accessible 24 hours, though some guests have noted occasional issues with broken equipment. Wi-Fi connectivity is generally reliable throughout the property. The hotel is situated on the upper floors of a commercial center, meaning there is no direct access from the parking area, and some guests have experienced issues with the elevators. While the hotel does not feature a swimming pool, the available amenities contribute to a comfortable stay.

Cleanliness & Room Comfort
Rooms are consistently praised for their cleanliness and spaciousness, offering a pleasant environment for guests. Most guests find the beds and pillows comfortable, ensuring a restful night's sleep, although a few have found the beds to be too firm or the pillows too high. Noise levels can be a concern, with some guests reporting sound transfer from adjacent rooms, hallways, or even street traffic. A recurring point of feedback relates to the bathroom design, specifically the glass doors which may compromise privacy, and showers that can lead to water spilling onto the bathroom floor. Some rooms have also been noted to lack basic amenities like a coffee maker or sufficient bottled water.

Dining & Food Quality
The breakfast service receives widespread acclaim for its variety, quality, and the attentiveness of the restaurant staff. Guests frequently highlight the freshness of the fruit, the warmth of the coffee, and the deliciousness of local dishes like chilaquiles. However, some reviews mention instances of empty buffet containers, slow refills, or a limited selection of items. While the overall dining experience is positive, some guests have found room service to be slow and its offerings to be expensive for the portion sizes provided.

Location & Accessibility
The hotel's central location within a shopping mall is highly valued by guests, particularly those on business trips in the Tlalnepantla area, as it offers convenient access to main avenues. However, parking is a significant and frequently discussed aspect of the location. It is not included in the room rate, is shared with the mall, and can be expensive, leading to frustration for many guests due to its cost and sometimes challenging access. While the immediate vicinity offers some dining options within the mall, some guests feel the area outside is less appealing or too far from major tourist attractions.

Staff & Service
The staff at this hotel is largely commended for being friendly, attentive, and professional, with many guests singling out the excellent service received from restaurant and housekeeping teams. Positive comments frequently highlight quick check-in processes and a general willingness to assist guests. Conversely, some guests have reported negative experiences with reception staff, citing instances of rudeness, slow service during check-in or check-out, or unhelpfulness, particularly concerning issues related to invoicing and billing.

Additional Information
A notable feature of this hotel is its pet-friendly policy, which is highly appreciated by guests traveling with their animals. However, a significant and frequently reported issue pertains to invoicing and billing, with many guests experiencing considerable delays and difficulties in obtaining correct and timely invoices. Other points of feedback include strict check-in and check-out policies, with some guests incurring additional fees for early check-in. Guests should also be aware that the hotel is located within a commercial center where some stores are closing, which may affect the overall atmosphere of the surrounding area.