NH Napoli Panorama

The hotel is widely celebrated for its breathtaking panoramic views, particularly from its higher floors, offering stunning vistas of the harbor, city, and Mount Vesuvius. This signature feature makes it a memorable choice for sightseers and couples seeking a romantic backdrop. Its central location is consistently highlighted as a major advantage, making it ideal for business travelers and families who wish to explore the city's main attractions on foot. Guests frequently commend the attentive staff and the overall comfort of the rooms. To maximize your experience, consider requesting a room on an upper floor for the best views, and be prepared for potential variations in room size.

Facilities & Amenities
The hotel offers a fitness center, though some guests noted limitations with its opening hours or the need for reservations. Wi-Fi connectivity received mixed feedback, with some finding it weak or slow in their rooms, while others had no issues. The elevators were frequently mentioned, with some guests describing them as slow, old, or prone to shaking, leading to occasional waits. Guests appreciated the provision of toiletries and sometimes chocolates in their rooms. However, a recurring point of feedback was the absence of kettles or coffee makers in the rooms, which some found inconvenient.

Cleanliness & Room Comfort
Guests generally found the rooms to be clean, though a few reported minor issues with bathroom cleanliness or inconsistent replenishment of toilet paper. The beds and pillows consistently received high praise for their comfort, ensuring a restful sleep. Room sizes varied in guest perception; many found them spacious, especially upgraded or family rooms, while others described them as small, cramped, or lacking sufficient closet space or storage. Some noted worn decor or dirty walls in parts of the rooms. While the views were a major highlight, some rooms had small windows or could not be opened. Noise levels were mixed, with some reporting street noise, elevator noise, or even drilling noise from maintenance. Issues with the air conditioning were also noted, with rooms sometimes being too hot or too cold, or difficult to regulate. Bathrooms received mixed reviews, with some being spacious and others small, and occasional reports of rust-colored water or inconsistent water temperature and pressure.

Dining & Food Quality
The breakfast consistently garners positive remarks for being good, plentiful, and varied, offering a wide selection of sweet and savory options. Many guests particularly enjoyed the Neapolitan coffee and sfogliatella. The staff in the breakfast area are highly praised for their friendliness, attentiveness, and professionalism. However, some guests experienced slow refills of food and beverages, long queues for the coffee machines, or found the fruit selection limited. Specific dietary options like soy yogurt or non-dairy milk were sometimes available only upon request. The hotel's restaurant and bar were noted for offering good food and cocktails, though some found the service could be slow due to being understaffed.

Location & Accessibility
The hotel's central location is overwhelmingly praised as excellent and strategic, providing easy walking access to main attractions such as the city center, port, Piazza Plebiscito, Castel Nuovo, Toledo street, and the Spanish Quarter. It is conveniently situated near metro stations and bus stops, facilitating travel to other parts of the city, including easy access to ferries for island excursions and the airport shuttle. While some guests found the immediate surrounding street to be less appealing, the area is generally considered safe. Parking is available nearby but is not managed by the hotel, often described as expensive and frequently full.

Staff & Service
The hotel staff consistently receives high praise for their friendliness, helpfulness, professionalism, and attentiveness. Guests frequently highlight their welcoming demeanor and willingness to go above and beyond, including providing birthday cakes for special occasions and offering personalized attention. The check-in process was described as both quick and warm by some, while others found it slow or less engaging. Housekeeping is generally efficient, though a few guests noted minor oversights. The staff's ability to communicate in excellent English is also frequently appreciated, making interactions smooth and informative.

Additional Information
Guests should be aware that the hotel's loyalty program benefits may not always be fully honored, with some members expressing disappointment regarding complimentary amenities like water in the room. There were isolated reports of water supply interruptions within the hotel. Some reviews suggest the hotel's overall appearance, including certain lobby furniture and elevators, appears dated and could benefit from renovation. A common minor complaint is the absence of kettles or coffee makers in the rooms. Travelers should also exercise caution with taxi drivers outside the hotel, as some guests reported being overcharged. Additionally, the hotel's entrance lacks a ramp, which can be inconvenient for guests with luggage or mobility challenges.