NH Zamora Palacio del Duero

The hotel offers a unique and memorable stay, distinguished by its signature feature: a fascinating architectural design that seamlessly integrates an old distillery or convent with modern facilities, often highlighted by its proximity to a beautiful Romanesque church. Guests consistently praise the hotel's excellent location, comfortable rooms, high cleanliness standards, and attentive staff. It is an ideal choice for sightseers and cultural enthusiasts eager to explore the city's historical sites and the nearby river. Couples appreciate the quiet ambiance and distinctive setting, while business travelers find it a convenient and comfortable base. To enhance your experience, consider exploring the hotel's unique historical architecture and requesting a room with views of the adjacent church. Be prepared for potential challenges with parking, as on-street options are often preferred over the hotel's limited garage.

Facilities & Amenities
The hotel's unique architectural design is a standout feature, blending historical elements with modern comfort to create a visually appealing and interesting environment. Guests frequently highlight the hotel's function rooms as well-suited for various events, appreciating their design and utility. The Wi-Fi connectivity is generally reliable throughout the property, allowing guests to stay connected with ease. While the hotel does not feature a swimming pool, its overall ambiance and well-maintained common areas contribute significantly to a pleasant and relaxing stay. Some guests noted the absence of an in-room coffee machine, which was a minor inconvenience for those desiring hot beverages readily available in their rooms. The hotel's design, incorporating elements of an old brewery or factory, is consistently praised for its charm and originality.

Cleanliness & Room Comfort
Rooms are consistently described as exceptionally clean and well-maintained, contributing significantly to a pleasant and hygienic stay. Most guests find the beds very comfortable, often noting their large size and the high quality of the bedding, which ensures a restful night's sleep. Room size receives mixed feedback; some guests describe them as spacious and well-appointed, while others find them to be small or basic, with some furniture appearing dated or worn. Noise levels are generally low, providing a quiet environment conducive to relaxation, though a few isolated incidents of street noise or disturbances from hotel events have been reported. The bathrooms are typically spacious, but some guests found the bathtubs to be slippery or awkward to access, suggesting a need for modernization to include walk-in showers.

Dining & Food Quality
The breakfast consistently receives high praise for its variety, quality, and generous spread, featuring local products, fresh fruit, and made-to-order options like omelets. Many guests highlight the delicious food and the attentive service provided in the breakfast room. The hotel's restaurant is also well-regarded, with guests enjoying fabulous dinners and tasty dishes that offer good value. However, feedback on room service and the bar is mixed; some found room service food to be cold or of poor quality with limited choices, and the bar service was occasionally described as unmanned or poor. Some guests also experienced issues with dinner service being unavailable due to private events, which caused inconvenience.

Location & Accessibility
The hotel boasts an excellent central location, making it ideal for exploring the city. It is conveniently situated near the Duero River and within easy walking distance of the Plaza Mayor and other historical attractions, allowing guests to access most points of interest on foot. The area is generally quiet, contributing to a peaceful stay despite its central position. Parking is a frequently discussed topic; while the hotel offers an underground garage, it is often described as small, tight, and difficult to maneuver in, with limited spaces. Many guests opt for free street parking nearby, which is often readily available and convenient, despite the hotel's 15-minute unloading zone.

Staff & Service
The staff consistently receives overwhelming praise for their friendliness, helpfulness, and professionalism. Guests frequently highlight their attentiveness and willingness to go above and beyond to ensure a pleasant stay, from providing local recommendations to assisting with various requests. The check-in process is generally described as quick and efficient, contributing to a smooth arrival and departure experience. While most interactions are positive, some isolated comments mention instances of unhelpful receptionists or minor issues with housekeeping, such as water not being replaced or a policy offering a drink in exchange for declining daily room cleaning. Despite these minor points, the overall sentiment regarding service is highly positive.

Additional Information
Guests should be aware that the hotel has a no-pet policy, which is an important consideration for travelers with animals. A unique aspect mentioned is a hotel policy offering a complimentary drink to guests who opt out of daily room cleaning, though this was not universally appreciated. Some guests reported disruptions, including noise and limited dining services, due to private events like weddings held at the hotel, which were not always communicated in advance. The hotel's underground parking is available but cannot be reserved beforehand, and some guests noted that restaurant menus were not always available in English.