Nouvelle

The hotel distinguishes itself as a versatile multi-purpose complex, offering a unique blend of accommodation and entertainment, notably featuring a Dinosaur Park and a swimming pool. This makes it an appealing choice for families seeking recreational activities and a dedicated children's area, as well as transit travelers due to its convenient highway access and ample parking. Guests frequently praise the friendly staff and the overall cleanliness of the rooms, though recurring themes highlight the need for general maintenance and updates across the property, with some areas appearing quite dated. Many also appreciate the hotel's capacity to host various events like weddings and parties. To ensure a more comfortable stay, guests might consider inquiring about recently renovated rooms and verifying event schedules to avoid potential noise disturbances, which can sometimes impact rest.

Facilities & Amenities
The hotel offers a range of facilities designed to cater to diverse guest needs. A prominent feature is the swimming pool, which is generally well-received for relaxation and family enjoyment, often including a dedicated kids' pool. Adjacent to this, a pool bar provides refreshments. For entertainment, the unique Dinosaur Park is a significant draw, particularly for children, offering an engaging experience. The property also includes a playground or children's area, though some feedback suggests it could be more comprehensive. Ample and often free parking is consistently highlighted as a major convenience for guests with vehicles. Additionally, the hotel boasts various event halls that are frequently utilized for weddings, baptisms, and other social gatherings. While most guests find the air conditioning effective, some have reported issues with its functionality.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is notably mixed. Many guests report finding their rooms to be clean and well-maintained, with some praising the comfortable beds and fresh linens that contribute to a restful night's sleep. Some rooms are described as well-designed and functional, even in smaller spaces. However, a significant number of reviews highlight issues, including reports of dirty sheets and towels, and the presence of ants or other bugs. Concerns about noise levels are frequent, with guests experiencing disturbances from adjacent rooms, hallways, and even loud music from events or nearby entertainment venues, impacting sleep quality. The condition of the bathrooms also receives varied comments; while some are satisfactory, others are described as old, poorly designed, or having persistent unpleasant odors. Some essential amenities like shampoo or hair dryers are occasionally reported as missing or only available upon request.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast, receives predominantly negative feedback from guests. Many describe the breakfast as poor, minimalistic, and offering a very limited selection of items. The coffee is frequently criticized for its low quality, and some guests noted that the breakfast area itself could be uncomfortably cold. While a few reviews mention the breakfast as acceptable or decent, the overwhelming sentiment points to a need for significant improvement in variety and quality. Regarding other food options, the hotel does not consistently offer a full restaurant for dinner, often requiring guests to seek dining outside. Food served at the cafe or during events receives mixed reviews; some guests found event catering to be tasty, but others reported issues with food quality, including concerns about freshness and even instances of food leading to illness, with service sometimes being very slow.

Location & Accessibility
The hotel's location is frequently cited as a major advantage, particularly for transit travelers due to its convenient proximity to the highway. Situated just outside the city, it offers easy access, typically a 15-minute drive, to the city center of Thessaloniki, with a bus stop conveniently located directly outside the hotel for public transport. Its position also makes it a practical choice for those with early morning flights, given its relative closeness to the airport. A significant highlight for guests is the availability of a very large and often free parking area, providing ample space and peace of mind for those traveling by car. While the immediate surrounding area is described as industrial, the hotel's accessibility and parking facilities are consistently praised as highly beneficial.

Staff & Service
The staff at the hotel generally receives mixed but often positive feedback for their friendliness and helpfulness. Many guests commend the reception team and other personnel for being accommodating and welcoming, contributing to a pleasant stay. Specific praise has been directed towards the lifeguard for maintaining order and the overall positive demeanor of the staff. However, some reviews indicate issues with service speed, with guests experiencing long waits for food or drinks, particularly at the pool bar or cafe. There are also isolated reports of staff being perceived as unhelpful or even rude, suggesting inconsistencies in service quality. Despite these occasional criticisms, the willingness of staff to assist with requests and their overall hospitable approach are frequently acknowledged.

Additional Information
A recurring theme in guest feedback is the hotel's overall condition, with many noting that the property appears outdated and is in need of significant renovation and better maintenance. Areas such as hallways, common spaces, and some room interiors are described as showing signs of age, with some guests suggesting a lack of regular upkeep. The hotel frequently hosts various social events, including weddings and parties, which while positive for the event attendees, can sometimes lead to considerable noise disturbances for hotel guests, particularly at night. Additionally, the swimming pool has specific operating hours, typically closing in the early evening, which may limit its use for some visitors. Some guests also reported issues with the functionality of certain room features, such as windows not closing properly or door handles being faulty.