Novo Coapa

This establishment is primarily characterized by its dual-purpose accommodation, functioning both as a hotel and an hourly motel, a feature that significantly shapes the guest experience. While many guests appreciate the spacious rooms and convenient location near major transport hubs and event venues, others find its motel-like atmosphere unsuitable for traditional stays, especially for families or those traveling with children. It is generally better suited for couples seeking discretion, individuals on short stays, or those attending events at nearby venues like the stadium. A recurring theme in guest feedback is the frequent issue with the air conditioning, which often leads to uncomfortable room temperatures. To ensure a more comfortable stay, it is advisable for guests to clarify the specific room type they are booking and to inquire about the functionality of the air conditioning upon arrival, as this is a frequent point of concern that impacts overall comfort.

Facilities & Amenities
Guests frequently report significant issues with the hotel's air conditioning system, noting that it often does not function properly, leading to uncomfortably warm room temperatures throughout the building. This widespread problem is a major source of discomfort for many. The Wi-Fi connectivity is also a common point of frustration, with numerous guests experiencing poor signal strength or complete lack of internet access, making it difficult to work or stay connected. While the hotel features a pool, several reviews indicate concerns about its cleanliness, with descriptions of murky water and debris. Additionally, guests often face challenges with the television controls, sometimes requiring a deposit for their use or finding them non-functional. On a more positive note, the hotel offers ample parking, which is appreciated by those traveling with vehicles. Some guests also noted the absence of a mini-fridge in the rooms.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is notably mixed, with many guests expressing significant concerns. While some rooms are described as spacious and clean, a considerable number of reviews highlight issues such as stained linens, worn-out towels, and general grime in bathrooms and on furniture. Some guests reported broken tiles and a pervasive musty odor in their rooms, indicating a lack of proper maintenance. The beds receive varied comments, with some finding them comfortable while others describe them as hard or the pillows as uncomfortable. A major recurring complaint is the high noise level within the hotel; guests frequently report being disturbed by loud sounds from other rooms due to thin walls, as well as persistent noise from what appears to be industrial laundry operations, particularly during late hours, significantly impacting sleep quality. Issues with hot water availability and unpleasant smells from the sink were also noted.

Dining & Food Quality
Guest feedback regarding dining and food quality presents a mixed picture. The breakfast receives varied reviews; many guests praise its delicious taste and the availability of a buffet with a good selection of homemade-style dishes, including fresh fruit and coffee. However, some express dissatisfaction with the buffet policy, noting that only one drink is included, with subsequent beverages incurring an extra charge, which they feel is not typical for a buffet. The restaurant service, including room service, is generally commended for its convenience and the good flavor of the food, with many appreciating the option for in-room dining. Despite this, a few guests have reported slow service at the restaurant, indicating potential delays during peak times. Overall, the food is often described as satisfying, though specific aspects of the breakfast service could be improved.

Location & Accessibility
The hotel's location consistently receives high praise from guests, being described as excellent and highly convenient for various purposes. It is situated within easy reach of major transportation hubs, including the Central del Sur, and is well-placed for accessing popular attractions like the Estadio Azteca. Guests appreciate its proximity to numerous shopping centers and a wide variety of dining options, making it easy to find food and entertainment nearby. The area is generally perceived as safe and accessible, whether guests are traveling by car or public transport. Furthermore, the availability of ample parking is a significant advantage, with some guests noting that parking is complimentary when utilizing the hotel's dining facilities, adding to the overall convenience for those with vehicles.

Staff & Service
Feedback on staff and service is highly polarized, with a significant number of guests reporting negative experiences. Many reviews describe the reception staff as rude, unhelpful, and dismissive, often exhibiting a poor attitude and making guests feel unwelcome or judged. There are numerous accounts of staff being curt, uncooperative with requests, or failing to provide adequate information, particularly regarding reservations or hotel policies. Some guests also reported issues with lost and found items not being returned and difficulties obtaining invoices. Conversely, a smaller number of reviews commend specific staff members for their friendliness and attentiveness, and some appreciate the quick check-in process. However, the overwhelming sentiment points to a widespread issue with the overall quality of customer service, particularly from front-desk personnel.

Additional Information
Guests should be aware of several specific policies and recurring issues that impact their stay. A notable practice is the requirement of a deposit for amenities such as the television remote control or even towels, which can be an unexpected inconvenience for many. The hotel's dual nature as both a traditional hotel and an hourly motel is a frequent point of discussion, with many guests emphasizing its unsuitability for families due to its atmosphere and the presence of adult content on television channels. Furthermore, numerous guests have reported significant problems with reservations, including unexpected cancellations, rooms not matching bookings, and general miscommunication regarding availability. A serious concern raised by some reviews is alleged discriminatory behavior by staff, specifically instances of homophobia, which has led to guests being denied access or receiving disrespectful treatment. These factors contribute to a less than ideal experience for many visitors.