Hotel Novo Plano

The hotel operates with a unique dual model, combining traditional hotel services with short-stay accommodations, a feature that surprised some guests, particularly those traveling with families. Despite this, it is often chosen by budget-conscious travelers and those attending specific local events due to its perceived good value. While some guests experienced issues with room maintenance and cleanliness, many appreciated the attentive service from certain staff members, especially those in the kitchen. The hotel's 24-hour food service with reasonable prices is a notable convenience. To ensure a comfortable stay, it is advisable for prospective guests to clarify the hotel's operational model beforehand, especially if traveling with children. Additionally, guests should be aware that while the location offers proximity to commercial areas, some found the surrounding neighborhood challenging, particularly at night, and noted difficulties with ride-sharing services.

Facilities & Amenities
Many guests noted the presence of parking, though some found it a bit cramped, especially for those less accustomed to tight spaces. The hotel provides Wi-Fi, but its reliability and speed were inconsistent, with many reporting slow or non-functional internet access in their rooms, which impacted their ability to stay connected. While some rooms are equipped with air conditioning, many others only have fans, which guests often found insufficient to combat the heat, leading to uncomfortable stays, particularly in warmer weather. The frigobar is available in rooms, though some guests reported it was empty or outdated, limiting its utility. There is also an elevator for guest convenience, making access to upper floors easier. Some reviews mentioned the availability of ice machines and vending machines, adding to the convenience for quick needs. However, the overall impression of the facilities is that they are older and in need of significant updates and maintenance to enhance the guest experience.

Cleanliness & Room Comfort
Guest feedback on room cleanliness and comfort is highly mixed. While some guests reported their rooms were clean and well-maintained, others expressed significant concerns, citing issues such as mold on walls, dirty floors, and stained linens, including reports of bloodstains. The beds received varied comments; some found them comfortable, while many others described them as small, hard, or having protruding springs, leading to uncomfortable sleep. Noise levels were also a concern, with reports of loud noises from other guests, particularly at night, impacting rest. Many bathrooms lacked a shower box, resulting in water splashing throughout the entire bathroom area, and some had broken toilet seats or lacked basic amenities like soap holders. Additionally, some rooms were described as hot and stuffy due to inadequate ventilation or ineffective fans, and a lack of accessible power outlets for charging devices was frequently mentioned.

Dining & Food Quality
The breakfast service received predominantly negative feedback from guests. Many described it as very limited in variety and portion-controlled, with some reporting that items like fruit were frozen or unappetizing, and coffee was often sweetened or reheated. Guests frequently mentioned that the breakfast was not a self-service buffet, but rather served individually, which led to delays and dissatisfaction for some. Despite these criticisms, a few guests found the breakfast acceptable or sufficient for their needs. In contrast, the hotel's restaurant and room service offerings received more positive comments. Guests praised the food quality and good prices for meals like hamburgers and juices, noting that the standard was comparable to dedicated eateries. The availability of 24-hour food service was highlighted as a significant convenience, allowing guests to order meals at any time.

Location & Accessibility
The hotel's location is a point of mixed opinion among guests. It is situated in a commercial area, offering proximity to markets and shops, which some found convenient for daily needs. For those attending specific events like the Lavagem do Bonfim, the location was considered advantageous. However, many guests expressed concerns about the surrounding neighborhood, describing it as unsafe, especially at night, and noting that it becomes deserted after businesses close. This perception of danger was reinforced by difficulties experienced with ride-sharing services, as drivers were often reluctant to pick up or drop off in the area. While the hotel offers parking, its accessibility and security were not consistently praised. The hotel's distance from central tourist attractions like the Pelourinho was also mentioned, requiring reliance on transportation.

Staff & Service
The staff and service at the hotel received varied but generally positive comments, with many guests highlighting the attentiveness and friendliness of certain individuals. The reception staff garnered mixed reviews; some guests praised their helpfulness and efficiency during check-in, while others reported instances of unhelpful or unprepared service, particularly regarding room availability and pricing. The kitchen staff and housekeeping received consistent praise for their politeness, helpfulness, and the quality of their service, with some guests specifically commending their efforts to accommodate requests, such as providing coffee without sugar or ensuring rooms were clean. The porters were also noted for being sympathetic and helpful. Overall, the willingness of many staff members to assist guests contributed positively to the experience, despite some inconsistencies in service across different departments.

Additional Information
A significant point of feedback is the hotel's dual operational model, functioning both as a traditional hotel and a short-stay motel. This aspect was a source of surprise and discomfort for some guests, particularly those traveling with families, who felt the environment was not suitable for children due to associated noises and activities. Guests should be aware that daily room cleaning is not standard and must be specifically requested, as is the replacement of towels and linens, which some found to be in poor condition. Some guests reported issues with television functionality, noting a lack of smart TV features or poor signal, limiting entertainment options. The hotel has a pet-friendly policy, which was appreciated by guests traveling with animals, highlighting a positive and accommodating approach for pet owners. Additionally, some guests noted that the hotel's frigobar was often empty upon arrival, requiring them to purchase items from nearby stores.