Novotel Jakarta Mangga Dua Square

The hotel is a popular choice for a memorable stay, particularly highlighted by its large, clean swimming pool which is a significant draw for guests of all ages. Visitors consistently praise the spacious rooms, overall cleanliness, and the exceptionally friendly and helpful staff. Its strategic location connected to a mall and close to major attractions further enhances its appeal. This hotel is an excellent fit for families seeking comfortable accommodations and engaging facilities, business travelers due to its proximity to exhibition centers, and sightseers looking to explore the city's landmarks. It is also highly recommended for those planning a relaxing staycation. To enhance your experience, consider booking an Executive Premiere Room for exclusive lounge access and be mindful of potential parking fees when entering the mall compound.

Facilities & Amenities
Guests frequently commend the hotel's impressive array of facilities designed for comfort and recreation. The swimming pool is a standout feature, often described as large, clean, and even Olympic-sized, making it perfect for both leisurely dips and serious swimming, with many rooms offering pleasant pool views. For those looking to maintain their fitness routine, the fitness center is well-equipped with a comprehensive range of tools. Families appreciate the dedicated kids' club and playground, providing entertainment for younger guests. Additionally, guests staying in Executive Premiere Rooms enjoy exclusive access to a lounge on the 8th floor, offering complimentary buffet snacks, dinner options, and cocktails. The hotel also provides reliable Wi-Fi access throughout the premises, ensuring guests remain connected.

Cleanliness & Room Comfort
The hotel receives consistent praise for its exceptional cleanliness and the comfort of its accommodations. Rooms are frequently described as immaculate, tidy, and having a pleasant aroma, contributing to a welcoming atmosphere. Most guests highlight the spaciousness of the rooms, providing ample area for relaxation, with some even featuring a sofa bed. The comfortable beds ensure a restful night's sleep, and the air conditioning is noted for being efficient and keeping rooms cool. Bathrooms are generally found to be spacious, often equipped with both a bathtub and a separate shower. While some rooms offer appealing city or pool views, a few guests noted rooms facing walls. Most guests report quiet rooms, though some mentioned issues with lingering smoke smells in designated smoking areas.

Dining & Food Quality
The hotel's dining options are a significant highlight for many guests, particularly the breakfast service. Reviews consistently praise the breakfast variety, noting a wide selection of delicious and complete options that cater to diverse tastes, including both local and international dishes. The overall food quality throughout the hotel's restaurants is highly regarded, with specific mentions of tasty dishes like tom yam, lo han cay, and pizza. Guests staying in Executive Premiere Rooms also appreciate the complimentary buffet snacks and dinner available in the exclusive lounge. While the breakfast buffet is generally excellent, some guests suggest that the selection of Western dishes could be expanded, and a few noted that the breakfast area can become quite crowded during peak hours.

Location & Accessibility
The hotel's strategic location is a major advantage, frequently cited by guests for its convenience and accessibility. It is directly connected to Mangga Dua Square, providing easy access to shopping and dining options, and is also close to other major malls like ITC and WTC Mangga Dua. The hotel's position offers excellent proximity to popular tourist attractions such as Ancol, Kota Tua, Monas, and Chinatown, making it ideal for sightseeing. For business travelers, its closeness to the Jakarta International Expo (JIExpo) is a significant benefit. Public transportation is readily accessible from the hotel. While parking is available and generally convenient, some guests noted that vehicles entering the mall compound might incur a small fee.

Staff & Service
The hotel's staff and service consistently receive glowing reviews, standing out as one of its strongest assets. Guests frequently describe the staff as exceptionally friendly, helpful, and professional, often going above and beyond to assist with requests. The check-in and check-out processes are generally reported as smooth, quick, and efficient. Guests appreciate the staff's responsiveness to various needs, from providing extra amenities to efficiently handling lost and found items. Specific mentions highlight the attentiveness of the front office, concierge, and housekeeping teams. Overall, the service is characterized by a warm and welcoming attitude, contributing significantly to a positive and memorable guest experience, making many feel well-cared for throughout their stay.

Additional Information
Guests should be aware that while the hotel offers a generally excellent experience, there are a few specific details worth noting. For those staying in an Executive Premiere Room, the added benefit of complimentary access to the Premiere Lounge on the 8th floor is highly valued, offering exclusive snacks, dinner, and cocktails. Families with children will appreciate the engaging koi fish pond, where kids can enjoy feeding the fish. While the hotel provides standard amenities, some guests have noted that basic items like toothbrushes for two people are not always automatically provided. Additionally, guests arriving by car should be aware that a small parking fee may be charged upon entry to the mall compound where the hotel is located.