Novotel Suva Lami Bay

This hotel is highly regarded for its stunning bay views and tranquil setting, making it a memorable choice for guests. It is particularly well-suited for business travelers seeking a quiet environment for work, couples looking for a romantic escape with breathtaking sunsets, and families who appreciate the peaceful atmosphere and hotel amenities. The consistently praised friendly staff and comfortable accommodations contribute significantly to a positive experience. To enhance your stay, consider requesting a room on a higher floor for the best vistas, and be aware that while the hotel offers a serene retreat, it is a short drive from the city center, making hotel dining a convenient option.

Facilities & Amenities
Guests generally find the hotel's facilities to be well-maintained and enjoyable. The pool area is a popular spot for relaxation, though some guests note it can get busy or noisy at times. A well-equipped fitness center is available for those wishing to maintain their routine. Wi-Fi connectivity receives mixed feedback; while some found it seamless, others experienced frequent drops or difficulty connecting, particularly with in-room devices. Ample parking is available on-site, often highlighted as a convenient bonus. The hotel also features a small shop with a variety of items, a functional business center, and a beauty lab offering spa treatments and massages, adding to the convenience and leisure options for guests.

Cleanliness & Room Comfort
Guest feedback on room comfort and cleanliness is varied. Many describe the rooms as clean, spacious, and featuring comfortable beds that ensure a good night's sleep. Some rooms are noted for their modern decor and refreshing ocean views. However, a significant number of guests reported issues, including water leakage from air conditioning units or showers, and in some severe cases, an unpleasant sewage smell. There were also mentions of bloodstains on bedding, mold in bathrooms, and general wear indicating that some rooms are dated or in need of refurbishment. Noise from other guests or hotel operations, such as pressure cleaning at night, occasionally impacted the peacefulness of the stay. Some rooms were also described as small or having a noticeable tilt in the floor.

Dining & Food Quality
The hotel's dining options receive generally positive, though mixed, reviews. The restaurant is praised for serving delicious meals with a good variety of local and international dishes, often at reasonable prices. Many guests particularly enjoyed the breakfast buffet, noting the good coffee and selection, though some found the variety limited, with issues like cold food, flies on fruit, or unclean plates. Specific dishes like pizza, bao buns, fish and chips, and mussels were highlighted as excellent. The bar is well-stocked, offering good cocktails and a pleasant atmosphere. However, slow service in the restaurant, especially during peak times or for room service, was a recurring concern, with some guests experiencing long waits for their orders.

Location & Accessibility
The hotel's location is a significant draw, offering stunning bay views and a peaceful atmosphere away from the city's hustle. While not in the immediate city center, it is conveniently located about a 10-15 minute taxi ride or 20-minute drive to Suva, making it accessible yet tranquil. Guests appreciate the quiet environment, especially in the evenings. Parking is readily available on-site, which is a notable advantage. However, some guests found the distance from downtown a minor inconvenience, particularly during rush hour traffic. Taxis are generally easy to arrange and affordable for trips into the city.

Staff & Service
The hotel staff consistently receives high praise for their exceptional friendliness and helpfulness. Guests frequently highlight their warm welcome, attentiveness, and willingness to go above and beyond to assist with requests, from flexible late checkout to arranging transport. The check-in and check-out processes are generally described as smooth and efficient. Many reviews commend the staff's professionalism and genuine care, making guests feel like family. However, a few isolated incidents of perceived unresponsiveness or slow service, particularly in the restaurant, were noted. Despite these minor points, the staff's dedication to providing excellent service is a standout feature.

Additional Information
The hotel has undergone recent renovations, which many guests appreciate, noting fresher and more modern aesthetics in certain areas. However, some parts of the property still appear dated. Guests should be aware that the hotel does not have an elevator, which can be a consideration for those with mobility issues, as rooms are accessed via stairs. Some guests noted the presence of evangelical country music playing in common areas, which some found intrusive. For loyal guests, the hotel's rewards program benefits are appreciated, sometimes including room upgrades or welcome amenities. It is also worth noting that some hotel policies, such as non-refundable cancellations, have caused frustration for a few guests.