Novotel Vilnius Centre

The hotel's central location on Gediminas Avenue is its signature feature, placing guests within easy walking distance of Vilnius's main attractions, including the Cathedral, Gediminas Castle, and the Old Town. This prime position makes it an ideal choice for sightseers eager to explore the city's historical charm, business travelers seeking convenience, and families looking for easy access to urban amenities. Guests consistently highlight the hotel's cleanliness, comfortable accommodations, and the quality of its breakfast offerings as key strengths. While most guests praise the attentive staff, some have noted inconsistencies in service. To enhance your stay, consider requesting a room on a higher floor for potentially better views and reduced street noise, and be aware that while the hotel is centrally located, on-site parking is not available and nearby options can be quite expensive.

Facilities & Amenities
The hotel offers a range of facilities designed for guest convenience and relaxation. A fitness center is available, which some guests found well-equipped for cardio, though others noted the equipment could be outdated or noisy, and lacked sufficient free weights. A sauna is also on-site, providing a space for relaxation, though a few reports mentioned it being small or not pre-heated upon request. Free Wi-Fi is consistently praised for its reliability and strong connection throughout the property. While some guests noted the absence of USB ports in rooms, basic amenities like kettles for coffee and tea are provided. The elevators have received mixed feedback, with some guests finding them slow or occasionally prone to issues, especially during busy periods. A minibar is available in rooms, though it can limit space for personal items.

Cleanliness & Room Comfort
Guests generally commend the hotel's cleanliness, describing rooms as spotless and well-maintained. The beds are frequently highlighted for their comfort, with many guests reporting a restful night's sleep, though a few found mattresses either too soft or too firm. Rooms are often described as spacious and modern, with some offering magnificent views of the city. However, a recurring point of contention is the bathroom doors, which are often noted as salon-style, lacking full closure or privacy, and sometimes without locks. While many rooms are quiet, some guests experienced street noise from revelers or traffic, particularly on lower floors or during weekends, suggesting that soundproofing could be improved in some areas. Some minor issues like thin blankets or a lack of in-room amenities like slippers or dental kits (available upon request) were occasionally mentioned.

Dining & Food Quality
The hotel's breakfast consistently receives high praise for its variety and quality. Guests enjoy a superb spread that includes local specialties, a popular waffle maker, and excellent coffee. Many describe it as a perfect start to the day, with ample choices to satisfy diverse tastes. While the breakfast area can get busy, staff are generally attentive in refilling trays. The hotel also features a Winestone bar and restaurant, which some guests found convenient for evening meals and drinks, offering good food at reasonable prices. Some minor feedback included observations that the bacon and sausages could be salty, and a desire for more fruit options or hot vegetables.

Location & Accessibility
The hotel boasts an excellent central location, making it incredibly convenient for exploring Vilnius. It is situated directly on Gediminas Avenue, placing guests within easy walking distance of major landmarks such as the Cathedral Square, Gediminas Castle Tower, and the Old Town, as well as numerous shops, restaurants, and bars. Public transport access is also a significant advantage, with bus stops nearby providing direct links to the airport and other parts of the city. However, parking is a consistent challenge, as the hotel does not offer its own on-site parking. Guests frequently note that nearby underground parking options are available but can be quite expensive, making it a less ideal choice for those traveling by car.

Staff & Service
Feedback on the hotel's staff and service is generally positive, with many guests commending the team for being friendly, helpful, and professional. The check-in process is often described as smooth and efficient, and staff are noted for their willingness to assist with requests and provide information. Specific praise is often directed towards the reception staff and certain individuals in the restaurant. However, some guests have reported mixed experiences, including instances of unwelcoming or unattentive service, particularly from some bar staff, and occasional inconsistencies in housekeeping, such as towels not being replaced or in-room coffee/tea supplies not being refilled daily. Despite these isolated concerns, the overall impression is that the staff strive to provide a good guest experience.

Additional Information
This hotel offers several notable features that enhance the guest experience. It maintains a pet-friendly policy, making it a suitable option for guests traveling with their animals, though finding suitable outdoor areas nearby might require some effort. For those with loyalty memberships, rewards program benefits are often appreciated, with some guests receiving room upgrades and other perks. The hotel also provides Rituals toiletries in the bathrooms, which many guests find to be a pleasant and luxurious touch. Families traveling with children will appreciate the dedicated children's activity corner in the lobby and the thoughtful welcome gifts provided for younger guests. Guests should be aware that while the hotel is generally quiet, some rooms may experience noise from ongoing refurbishment or from the street, particularly during peak times.