Nuevo Astur Spa

The hotel offers a tranquil retreat, renowned for its exceptional dining experience and extensive spa facilities that provide a memorable stay. It is ideal for relaxing holidays and families seeking a calm environment with plenty of on-site activities. Guests consistently praise the friendly staff and the overall cleanliness of the premises, which significantly contribute to a positive experience. While the location necessitates a car for exploring the surrounding area, the hotel itself provides a comprehensive and enjoyable experience within its grounds. To make the most of your visit, it is advisable to confirm specific room features like size and air conditioning availability before booking, and to be aware that the spa services are available at an additional cost.

Facilities & Amenities
The hotel boasts extensive facilities designed for relaxation and recreation. The spa is a prominent feature, frequently praised as comprehensive and excellent, though guests should note it typically incurs an additional charge and requires specific attire like a cap and flip-flops. The outdoor pool area is described as impressive, very large, and featuring cascades, with dedicated zones for children and ample hammocks. However, some guests observed issues with sunbed reservations not being enforced and the sun not reaching the pool area in the late afternoon. Other amenities include well-maintained gardens and various sports facilities such as padel, tennis, and courts for football and basketball, making it suitable for active guests and families. A cafeteria by the pool is also available. While a gym is present, its lack of air conditioning makes it uncomfortable for use during warmer periods. Free parking is a convenient feature for guests arriving by car.

Cleanliness & Room Comfort
The hotel consistently receives high marks for its cleanliness, with guests noting that rooms and common areas are impeccably maintained daily. However, feedback on room comfort is mixed. Many guests found their rooms to be quite small, with some feeling they did not match the advertised dimensions or were even claustrophobic. A significant recurring issue is the absence of air conditioning, leading to uncomfortably warm rooms, especially during summer months. This is compounded by noise from traffic or early morning cleaning services, making it difficult to open windows for ventilation. While some bathrooms have been partially renovated, others show signs of age, and issues like dripping taps were noted. Beds received varied feedback; some found them very large but too firm, while others reported them as uncomfortable or needing replacement. Positively, the provision of multiple pillows of varying firmness was appreciated. A common complaint was the lack of a mini-fridge and limited electrical outlets in rooms.

Dining & Food Quality
The dining experience is a major highlight for many guests, with the food quality consistently described as exceptional and a significant value. The breakfast buffet is praised for being very complete and varied, offering a wide selection including pastries, fresh fruit, cured meats, cheeses, and hot options like bacon and scrambled eggs, often served with individual carafes of coffee and milk at the table. Dinner is typically a set menu of three courses plus dessert, but guests appreciate the flexibility of the kitchen to prepare alternative dishes if something on the menu is not to their liking, with all meals noted for being fresh, well-prepared, and abundant. The restaurant staff receive high praise for their attentiveness, professionalism, and friendly service, ensuring a pleasant dining atmosphere. However, some guests noted that drinks, including water, are not included with meals, even on full-board options. The dining room can also become very busy, particularly with large tour groups, which some found to affect the tranquil ambiance.

Location & Accessibility
The hotel's location is generally described as tranquil and somewhat secluded, making it ideal for guests seeking a peaceful retreat away from the bustle. While it is not within walking distance of the main town center of Sanxenxo or its vibrant areas, it is considered well-connected for those traveling by car. Guests appreciate its proximity to various beautiful beaches and other points of interest in the region, all easily accessible within a short drive. The hotel also provides a convenient free bus service to some of the more central beaches, which is highly valued. However, some guests noted a lack of clear road signs or indications to help navigate to the hotel, suggesting that improved signage would be beneficial. Despite being near a national road, which contributes to some noise, the overall accessibility by car is a significant advantage, allowing guests to explore the surrounding area at their leisure.

Staff & Service
The staff at the hotel consistently receive high praise for their friendliness, helpfulness, and attentiveness, significantly contributing to a positive guest experience. Many reviewers highlight the warm and welcoming atmosphere, often stating that the staff made them feel at home. The restaurant staff, in particular, are frequently commended for their professionalism and dedication, ensuring that dining needs are met with care and flexibility, such as accommodating dietary restrictions or offering alternative meal choices. The cleaning staff are also noted for their efficiency and discretion, maintaining high standards of cleanliness without disturbing guests. While most interactions are positive, some guests reported minor issues with reception staff not providing comprehensive information upon arrival, such as Wi-Fi passwords or meal times, and some instances where staff dismissed concerns about room issues. Overall, the commitment to providing excellent service is a recurring theme, making guests feel well-cared for during their stay.

Additional Information
Guests should be aware that the hotel frequently hosts large tour groups, particularly older travelers, which can impact the atmosphere in common areas like the dining room, making it feel crowded at times. The hotel's infrastructure is noted by some as being older or in need of renovation in certain areas, though it remains functional. A specific concern raised by a few guests was the presence of an ozone machine in some rooms, which caused discomfort and irritation. While the hotel has a policy against reserving sunbeds by the pool, this rule is reportedly not always enforced, leading to frustration for some guests. For those without a car, the hotel offers a convenient free bus service to nearby beaches, enhancing accessibility to local attractions. Some guests also reported issues with being charged per person rather than per room, leading to unexpected costs, particularly for children.