Ohana Waikiki East by Outrigger

The hotel has undergone extensive recent renovations, transforming it into a modern and appealing property, which is consistently highlighted as its signature feature, offering a fresh and contemporary experience. This makes it an excellent choice for sightseers and shoppers due to its prime location near key attractions and retail hubs. Couples seeking a refreshed and convenient base for exploring the area will find it appealing, while families can benefit from the spacious room options available, making it easier to accommodate different sleeping schedules. Guests frequently praise the hotel's overall cleanliness and the generally friendly demeanor of the staff, contributing to a welcoming atmosphere. To enhance your stay, it is advisable to request a room away from the elevators or potential construction noise, as some guests noted disturbances, and be prepared for additional costs such as daily parking fees and resort charges, which are common themes in guest feedback.

Facilities & Amenities
The hotel boasts a newly renovated pool area and a spa/jacuzzi, which many guests appreciate for relaxation, though some note the pool water can be quite cold and the area may be shaded for parts of the day. There were also isolated reports of slippery tiles around the pool and occasional issues with the spa being excessively hot or the pool being temporarily unavailable due to maintenance. The fitness center is consistently praised as one of the best in the area, being well-equipped and spacious. Guests also benefit from free Wi-Fi throughout the property, ensuring connectivity. While the hotel offers ice machines and vending machines for convenience, some guests expressed a desire for a pool bar or additional food facilities directly within the pool area.

Cleanliness & Room Comfort
Guests generally find the rooms to be very clean and well-maintained, with many appreciating the daily room service that keeps them tidy without needing a specific request. The beds are frequently described as comfortable, contributing to a restful night's sleep, though a few guests found them too soft or noted issues with springs in pull-out beds. Room sizes vary, with some standard rooms feeling small and bathrooms, particularly the showers, often described as tiny or cramped with limited counter space. Hot water consistency can be an issue, with some experiencing only lukewarm water. Noise is a significant concern for many, stemming from thin walls allowing sounds from neighbors, elevator noise, and construction noise from nearby sites, which can disrupt sleep. Some rooms also experienced issues with the air conditioning not cooling effectively, leading to hot rooms.

Dining & Food Quality
Feedback on dining options within the hotel is somewhat mixed, with several guests noting the absence of a dedicated breakfast service or a cafe in the reception area, which some found inconvenient. However, the hotel does feature two attached restaurants that receive positive mentions, with one Italian place specifically highlighted for its ribeye steaks and hand-made pizza, indicating good food quality. Some guests received a credit for an on-site eatery, which they utilized for happy hour, adding value to their stay. While the quality of the available food is generally well-regarded, the limited on-site options, including no room service, mean guests often need to seek dining experiences outside the hotel. This aspect is a point of consideration for those who prefer more comprehensive in-house dining choices throughout their stay.

Location & Accessibility
The hotel's central location is consistently praised as a major advantage, placing guests within easy walking distance of numerous attractions. It is just a short stroll, typically a few blocks or minutes, to Waikiki Beach, making beach access convenient. The proximity to extensive shopping opportunities, including large malls and a Target store directly opposite or next door, is highly valued for groceries and other necessities. Guests also appreciate the easy access to various restaurants and public transport, with bus stops nearby facilitating travel around the island. However, the location also means some rooms face construction sites across the street, leading to noise disturbances. Parking is available but is frequently cited as very expensive, with daily fees being a significant cost, and some guests experienced issues with parking access during garage repainting.

Staff & Service
The staff at the hotel generally receive high praise for their friendliness, helpfulness, and attentiveness, contributing significantly to a positive guest experience. Many guests highlight the welcoming demeanor of the team from check-in to departure, with specific mentions of staff going out of their way to assist with tour bookings and other requests. The check-in process is often described as quick and efficient, and housekeeping staff are commended for their thoroughness. However, there are isolated reports of some check-in staff being perceived as rude or unaccommodating, particularly regarding early check-in requests. Despite these few instances, the overwhelming sentiment is that the staff are a valuable asset, providing excellent customer service and making guests feel comfortable and well-cared for.

Additional Information
Guests should be aware of the resort fees or service fees that are applied daily, which some found to be an unexpected and significant additional cost not always clearly outlined at booking, leading to a perception of being "nickel and dimed." While the hotel has undergone extensive renovations, some guests noted that certain areas or features still felt dated despite the updates. A unique and highly appreciated hospitality room is available for guests to use for showering and freshening up before early check-in or after late check-out, providing a valuable convenience. The hotel's previous name, Ohana Waikiki East, is sometimes mentioned as a reference point for navigation or ride-sharing services. It is also important to note that while "guest laundry" might be listed as an amenity, it operates as a laundry service charging per item, with no self-service laundromat available on-site.