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Hotel Okura Macau (Macau, China)

Hotel Okura Macau (Macau, China)

About Okura Macau

Hotel Okura Macau is a five-star Japanese-themed hotel situated just a couple minutes away from the Macau Golf & Country Club and the Galaxy Macau Casino. Nearly 500 rooms at this hotel feature tea and coffee making facilities, complimentary Internet access via Wi-Fi, floor-to-ceiling windows and flat-screen television. Suites offer added seating and living areas as well as scenic views of China and the hotel pool. Hotel Okura Macau features a beauty salon, an outdoor pool, massage services, a fitness centre and sauna rooms. A shuttle bus service and meeting facility is also offered. Guests can enjoy typical Japanese cuisine in the on-site restaurant and also enjoy a range of hot and cold beverages at the Nagomi Lobby Bar. The Macau Ferry Terminal, the Casino at Venetian Macao, the City of Dreams and Taipa Village are all situated within just a few kilometres of this hotel.

Top amenities

  • WiFi in lobby
  • Free WiFi
  • Pool
  • Spa(Unavailable)
  • Parking
  • Pets (Unavailable)
  • A/C
  • Restaurant
  • Hotel bar
  • Gym

Rating overview

9.2
trivago Rating Index based on 2757  reviews from:
  • Hotels.com(9.2/10)
  • LocationExcellent  (9.0 / 10)
  • RoomsExcellent  (8.9 / 10)
  • ServiceExcellent  (9.1 / 10)
  • CleanlinessExcellent  (9.4 / 10)
  • Value for moneyVery good  (8.4 / 10)

Positive Reviews

positive:

A complete Japanese experience

This hotel, being Japanese-themed, offers guests a typical Japanese experience. Guests have taken delight in the Japanese dining, hospitality and all-round environment of this hotel making it a truly memorable escape from the norm.

positive:

Excellent luxurious on-site features

Reviews make mention of the excellent amenities offered by this hotel. The on-site spa, massage service, sauna and beauty salon are among the most appreciated and highly valued features of this hotel and have been the subject of many guests' satisfaction.

positive:

A fine location in the Galaxy complex

This hotel offers a delightful location close to many popular places of interest. Guests are within walking distance of fine dining, shopping, entertainment and site-seeing areas and, for areas not within close proximity, guests are offered a range of transport options, including a hotel shuttle service.


Negative Reviews

negative:

In-room Wi-Fi signal is not convincing

Guests have expressed their disappointed in the Wi-Fi offered at this hotel. In public areas guests have enjoyed a strong Internet connection. However, in rooms, guests have struggled to maintain a decent Wi-Fi signal and have had to deal with a slow Internet as a result.

negative:

Staff members could make more of an effort

Although it is not the case with all staff members, there have been some reviews that express disappointment in some of the staff members for being impolite, disorganised and, in some instances, rather rude.

negative:

Check-in time is unreasonably long

For some reason, the check-in process at this hotel is a rather lengthy process. For a multitude of reasons, guests are made to wait long periods of time before they can relax in their rooms. Hotel management could work on improving the level of service to ensure a speedy and efficient check-in is enjoyed to set the tone for a relaxing stay at this hotel. Checking in at this hotel is a rather lengthy process. For a multitude of reasons, guests are made to wait long periods of time before they can relax in their rooms. Hotel management could work on improving the level of service to ensure a speedy and efficient check-in is enjoyed to set the tone for a relaxing stay at this hotel.


All amenities

Wellness / Spa
  1. Beauty salon
  2. Steam room
  3. Massage
  4. Sauna
  5. Hot tub
Property amenities
  1. Business centre
  2. Café
  3. Entrance hall/lobby
  4. Express check-in
  5. Elevator
  6. Gym
  7. Parking
  8. Terrace
  9. Bell service
  10. Hotel bar
  11. Pool bar
  12. Outdoor swimming pool
Accessibility
  1. Wheelchair accessible
  2. Accessible parking
Room amenities
  1. Balcony (upon inquiry)
  2. Shower
  3. Ironing board
  4. Openable windows
  5. Television
  6. Hairdryer
  7. Electric kettle
  8. Air conditioning
  9. Minibar
  10. Satellite TV
  11. Desk
  12. Sitting area
Sports facilities
  1. Fitness
Food and beverage
  1. Diabetic food

Arrival / Departure

  1. Check in: 15:00
  2. Check out: 11:00

Contact

Avenida Marginal Flor de Lotus, Cotai, Macau, China , Macau , China
Telephone: +853(8883)8883 | Fax: +853(8883)5905 | 

Frequently Asked Questions about Okura Macau

  • Is there a pool area at Okura Macau?

    Yes, Okura Macau offers 2 pool areas.

  • Are pets allowed at Okura Macau?

    No, Okura Macau doesn’t allow pets.

  • Is parking available at Okura Macau?

    Yes, Okura Macau provides Parking, Accessible parking for guests.

  • What time is check-in and check-out at Okura Macau?

    Check-in at Okura Macau is available from: . Check-out time is by .

  • Where is Okura Macau located?

    Okura Macau is located in Avenida Marginal Flor de Lotus, Cotai, Macau, China, , Macau, China.