Olive Tree Amman

This hotel is frequently chosen for weddings and events, often praised for its organization and the dedicated staff who assist with planning. Its central location also makes it appealing for various types of guests. While many guests highlight the attentive service from the staff and the spacious rooms, there are significant concerns regarding the overall cleanliness and the dated condition of the facilities. The hotel is particularly suited for event attendees and business travelers due to its accessibility and event spaces. However, leisure travelers and families might find the room quality inconsistent. To ensure a comfortable stay, it is advisable to inspect your room upon arrival and manage expectations regarding the age of some amenities.

Facilities & Amenities
The hotel offers a range of facilities, though their condition and functionality receive mixed reviews. Guests can find a cafe on-site, with some appreciating its ambiance and offerings like shisha and desserts. While a jacuzzi is available in some rooms, multiple guests reported issues with it, including flooding, cold water, and poor maintenance. The air conditioning system is noted by some as being weak or ineffective, and the TV channels often do not work. Similarly, in-room phones have been reported as non-functional. Wi-Fi connectivity is also a point of concern for some, with calls for improvement. The presence of a fitness center is mentioned, but details on its quality are scarce.

Cleanliness & Room Comfort
Feedback on cleanliness and room comfort is highly polarized. Many guests commend the cleanliness of the rooms and the comfortable beds, describing rooms as spotless and spacious, ensuring a good night's sleep. However, a significant number of reviews highlight severe issues, including dirty rooms, peeling wallpaper, scratched and damaged furniture, and a general sense of decay. Concerns about bed bugs and unpleasant smells (such as sewage or cigarette smoke) in rooms and corridors are also frequently raised. Guests report problems with hot water availability and pressure, as well as towels being old or discolored. Noise levels from corridors and wedding parties can also disturb guests.

Dining & Food Quality
The hotel's dining experience, particularly the breakfast buffet, garners highly mixed reviews. Some guests describe the breakfast as perfect, with a wide selection of fresh and delicious dishes, and praise the overall food quality. The cafe is also noted for its reasonable prices and good desserts. Conversely, a substantial number of guests found the food quality to be extremely poor, tasteless, disorganized, cold, and lacking variety. There were serious complaints about expired milk being served at breakfast, indicating a lack of attention to hygiene. Some guests also found the bread and pastries to be stale, and the buffet to be below expectations with limited options.

Location & Accessibility
The hotel's location is generally considered advantageous, situated on the main airport road which provides easy access to the airport and the city center. It is described as being close to various attractions and embassies, making it convenient for both leisure and business travelers. Guests appreciate the availability of ride-sharing services like Uber for easy transportation. While the location is often praised for its accessibility, some guests note its proximity to the highway can lead to traffic noise for light sleepers. Parking is available and often free, though some guests found the parking area to be small or unsatisfactory.

Staff & Service
The hotel staff receive highly contrasting feedback. Many guests consistently praise the friendly staff, highlighting their helpfulness, attentive service, and professional demeanor, particularly at the reception and among the bell staff. The check-in process is often described as smooth and efficient, and staff are noted for being cooperative and responsive to requests. However, a significant portion of reviews express strong dissatisfaction with the customer service, describing staff as uncooperative, unprofessional, arrogant, and even rude. Issues include staff not listening to requests, denying room changes despite issues, and poor handling of laundry services or booking cancellations.

Additional Information
A prominent aspect of the hotel is its extensive involvement in wedding planning and event coordination. Many guests commend the hotel's ability to organize and execute events, praising the dedicated team for their professionalism and attention to detail. However, some event organizers reported highly negative experiences, citing a lack of oversight, communication issues, and problems with event execution, including early departures by DJs, lighting failures, and serving food at incorrect times. There were also serious complaints about the loss of photos and videos from events due to technical issues. Guests should also be aware that the hotel shuttle service to the airport may not always be reliably confirmed.